tol 8.0 new features (revised)

NEW IN TELEPHONY

OFFICE-LINX 8.0

New Voice Features Telephone Meeting and Appointment

Management Alternate ID Call Control from External Number/Device

(Cell or Home Phone) Call Handoff (Transfer Call between devices) Customized Envelope Information Speech Commands Voice Verification

New Client Features

Google Desktop Gadget and Google Talk plug-in

Outlook Contact Call Control Salesforce.com Integration UC Client Manager 8.0 UC Client Manager Web Edition UC Client Plug-ins UC Mobile Clients (iPhone & Android)

New Application Features Automated Database Maintenance G-Mail, Lotus Domino and MS

Exchange Calendar Synchronization Microsoft OCS Support Web based Administrator interface

VOICE FEATURE DETAILS

Descriptions and Configuration

Telephone Meeting and Appointment Management Allows users to accept or decline meeting requests

created in Outlook or G-mail over the phone or via WebClient.

When a user checks their messages, it will show this message as a meeting request. On the phone, a new number of Meeting Requests is played.

Ex. “You have 3 new voice messages, 2 new meeting requests”

Meetings can be accepted over the phone and UC Location set for the duration such as “In Meeting and Unavailable”

In WebClient, a new icon indicates a meeting request and new options to accept

Requires MS Exchange or Google G-mail synchronization configured

Accept Meeting Requests from Phone and WebClient Example1) Create meeting

request in Outlook or Gmail

2) Invitees on TOL receive new Meeting Request

3) Invitee dials into mailbox, accepts meeting

4) Meeting organizer informed of acceptance

Alternate ID

Allows single mailbox to support additional number IDs (employee number, etc.)

Messages to alternate ID appear in main mailbox

Configured by Administrator in Mailbox Properties Addresses Alternate ID checkbox for new or existing number

Enhanced Call Control (External)

Empowers users to have call control while using an external number from home or mobile device

Extend desk phone functionality and capabilities such as placing calls on hold and transfers to internal office extension numbers for mobile users.

Enabled in Admin under Feature Group Transfer Options Enhanced Call Control

Ex. John’s location is set to an external number with call control enabled, when he receives a call via TOL he can press ** on his phone and hear a list of call control functions

‘Ding’ sound upon answering to indicate Enhanced Call Control is available, press ** in call to use

Enhanced Call Control (Handoff) Call Handoff allows seamless transfer of a

current ongoing phone call at your desk to another device (e.g. cell phone, another station, etc.) without any interruption

Enabled in Admin, Feature Group Transfer Options Enchanced Call Control

Controlled via UC Client Manager ‘Handoff’ button

Customized Envelope Information The Envelope Information TUI

setting can determine how much information is heard for the time/date stamp on a messageduring playback.

Fields that can be optionally heard include: Message From, Received Time, Recipients, and Special tags (Private, Certified, Urgent).

Configured in Admin under Customized TUI in Message Playback and Envelope Information menu items

Speech Commands Speech Commands enables

complete hands free navigation of voicemail and mailbox options

11 22 33

44 55 66

77 88 99

## 00 **

Menu digits, passwords and any digit feature may be spoken by the user

Ideal for scenarios where hands-free requirements or laws are present

Enabled in Admin under Feature Group Speech Options Speech Commands

Voice Verification Allows mailbox log in through speech

recognition based on individual voice prints

Enrollment process similar to mailbox tutorial process

Configurable security levels Managed via Speech Options tabs in

Company/Feature Group/Mailbox properties

CLIENT APPLICATION

FEATURE DETAILS

Google Desktop Gadget and Google Talk Plug-in

Google Desktop gadget provides UC location, Call Control and LanTalk features

Google Talk status linked to UC presence and availability

Outlook Contact Call Control

Integrated Outlook toolbar for call control, provides UC Call Manager functionality from Outlook

Includes the ability to Answer a Call, Answer and Record, Take Message, Hold and Transfer all directly within the Outlook Contact window

Salesforce.com Support and Integration Integrated dialer and

contact display within Salesforce CRM interface

‘Click to dial’ from Salesforce contacts and customer listings

UC Client Manager 8.0

New look and feel while consistent to not alienate users

Cross platform support (Windows & Mac OSX)

Improved plug-in model for 3rd party application integrations

Improved call management and call feature additions

UC Client Manager Web Edition

Provides UC Client functionality from anywhere

LanTalk, Call Control, Presence Management, Directory and Workgroup management, Message notification

May be integrated into any Web Interface

8.0 UC MOBILE CLIENTS

Platform features

Apple iPhone Available to download on the

Apple App Store (free) Utilizes iPhone touch

capabilities and location services

Provides location and presence management, UC dialing, and chat (LanTalk) features

Google Android Available to download on the

Google Market (free) Utilizes Android touch

capabilities, notification bars and voice services

Provides location and presence management, UC dialing, and chat (LanTalk) features

RIM Blackberry

Available on the Blackberry App World

Provides location and presence management, UC dialing, and chat (LanTalk) features

APPLICATION FEATURE DETAILS

Descriptions and Configuration

Automated Database Maintenance Database maintenance solution to long

term fragmentation Improves performance for older and

large scale databases Reduces manual maintenance time

required on the system

Calendar Synchronization Full Calendar synchronization between

the UC Server and your G-mail, Lotus Domino or Microsoft Exchange server

Provides unified location and presence management

Microsoft OCS Support

Provides CTI call control to Office Communicator.

Users will be able to map OCS status to Locations on Voice Server

Provide IM functionality between Office Communicator and UC Client Manager via Lantalk

Web Administration Interface

Web-based administration interface (UC Administrator)

Improved look over MMC Admin Accessible anywhere through supported

web browsers