top ten tips for building rapport 1.2 - rob pearson

3ROB PEARSON / @robotperson

TOP TEN TECHNIQUES

FOR BUILDING RAPPORT

ROB PEARSON

@robotperson

ROB PEARSON / @robotperson

ROB PEARSON / @robotperson

“Few, if any, cases are solved without

confidential human sources.”

ROBIN DREEKE

ROB PEARSON / @robotperson

GOAL

QUICKLY FORM

TRUSTING

RELATIONSHIPS

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WHY IS THIS IMPORTANT?

9ROB PEARSON / @robotperson

THE 10 TECHNIQUES

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1

SET ARTIFICAL TIME CONSTRAINTS

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2 SHOW ACCOMODATING NONVERBALS

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3SLOW DOWN YOUR TALKING

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4

ASK FOR HELP

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EXAMPLE

INVITEShttps://goo.gl/dFBBAV

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ROB PEARSON / @robotperson

5

SUSPEND YOUR EGO

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6

VALIDATE OTHERS

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6

LISTENING

VALIDATE OTHERS

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6

LISTENING

THOUGHTFULNESS

VALIDATE OTHERS

ROB PEARSON / @robotperson

6

VALIDATE OTHERS

LISTENING

THOUGHTFULNESS

VALIDATE THOUGHTS AND OPINONS

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7

ASK WHEN? HOW? WHY?

ROB PEARSON / @robotperson

7

ASK WHEN? HOW? WHY?

MINIMAL ENCOURAGERS

REFLECTIVE QUESTIONS

EMOTIONAL LABELLING

PARAPHRASING

PAUSES

SUMMARISE

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7

ASK WHEN? HOW? WHY?

STAKEHOLDER DISCUSSION GUIDE:

https://goo.gl/pJ9Ze3

INTERVIEW SOFT QUESTIONS:

https://goo.gl/QzsMGf

ROB PEARSON / @robotperson

8

CONNECT WITH QUID PRO QUO

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9

GIFT GIVING

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10

MANAGE YOUR EXPECTATIONS

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ETHICS

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ETHICS

THINK ONLY IN TERMS OF

THEIR NEEDS AND WANTS

THEY MUST FEEL BETTER

FOR HAVING MET YOU

29ROB PEARSON / @robotperson

SUMMARY

ROB PEARSON / @robotperson

SUMMARY FOCUS ON THE NEEDS

OF THE OTHER PERSON

VALIDATE THEIR

VIEWPOINT

LISTEN

31ROB PEARSON / @robotperson

THANKSROB PEARSON

@robotperson

DIRECTOR, AMIDO