torrent power presentation
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Torrent power a Distribution Franchise
…prsented by : Arpit Saran
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Integrated Power Company
Torrent Power – At a glance
Part of Rs. 8200 Crore Torrent Group• Pharma (Turnover ~ Rs. 1916 Crores)• Power (Turnover – Rs. 5958 Crores)
• Licensee in Ahmedabad, Gandhinagar & Surat• Franchisee in Bhiwandi, Agra & Kanpur* Distribution
1647.5 MW Capacity • 500 MW at Ahmedabad• 1147.5 MW near Surat
Generation
• JV with PowerGrid for 400 KV network Transmission
* - yet to takeover operations
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Present Distribution – Drawbacks! Before Torrent
High AT&C losses Frequent power failures due to very old and dilapidated network Massive load shedding Low customer satisfaction
• Customer service standards are poor• Lengthy and tedious mechanisms for resolving consumer
grievances Uninspiring work culture Old and obsolete technologies still being used Unacceptable safety standards
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10
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India Russia China Brazil World
23.2
10.66.7
16.4
8.5
Distribution losses in developing countries in 2008
Source: Think BRIC – Comparative Study of Power Sector by KPMG- Jan 2010
Present Distribution Scenario – High Distribution losses
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The power sector requires huge capital outlay to reduce the current deficit
and to sustain future GDP growth
It is not possible for the government to fund the growth of the sector on its
own
Investment are forthcoming in Generation from the private sector but it is
not sustainable if distribution reforms are not undertaken
The government has embarked on an aggressive mission – “Power for All
by 2010” and the private sector has a key role in achieving the objectives
stated in the mission
Need of the hour
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Benefits of Franchise Model
Reduction in technical losses and theft
Improvement in Metering, Billing and Revenue Collection
Capital investments in upgradation of the network
Enhancement in customer service quality
A win-win scenario for all:Consumers, DISCOM and Franchisee
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Technical Benefits
State of the art distribution system in franchise area
Lower peaking load due to better technical T&D management
Better overall grid stability due to lower system interruptions
Improvement in reliability parameters like SAIFI, SAIDI,
CAIDI, etc.
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Financial Benefits to the State
Assured returns from distribution franchisee
No investment in the franchise area by licensee
Reduction in losses
Contribution to the Government exchequer • Increase in collection of Electricity Duty as the metering and billing
becomes more accurate
• Increase in collection of other Central and State taxes pursuant to growth of economy of franchisee area
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Better services to Customers
Improved services
• Faster new connections/ load extensions
• Lower attendance time for faults
• Grievance Redressal mechanism
• Convenient bill payment facilities
Better availability and quality of power
Increased customer satisfaction
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What is a Franchisee?
As per Definitions of The Electricity Act, 2003
“franchisee” means a person authorised by a distribution licensee to distribute electricity on its behalf in a particular area within his area of supply;
Features of Input Based Distribution Franchise
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Role of a franchisee
Generation Transmission Distribution
Energy Input Metering
Fault Restoration
O&M
Customer Care
Revenue Collection
ConstructionCAPEX
Planning
Meter Reading
State DISCOM to supply power at
EHV substationsAll Obligation and Rights of a
Distribution Licensee
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Responsibilities of Distribution franchisee
Purchase of power
From Licensee at EHV substations feeding the franchise area
Network Related
Network analysis and improvement planning
Make capital investment for renovation/ upgradation of network
Distribution asset maintenance
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Responsibilities of Distribution franchisee
Consumer Related
Metering
Meter reading
Billing as per Regulatory Commission’s approved Retail Tariff
Collection (both current revenues and arrears)
Issuing new connections
Adherence to all relevant Regulations of ERC including Supply Code
and SOPs
Attending consumer grievances
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Commercial Terms
DF
LICENSEE
Payment by LicenseeIncentive on recovery of arrears
SubsidySpecified payments upon termination / expiry
Payment by DFCharges for input energy as quoted by franchisee
Arrears collectedSecurity Deposit for new connections
Electricity Duty etc
Competitive bidding ensures that the State Discom gets the right price for input energy
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Agra
Area : 188 Sqkms
Population : 23 Lacs
Customer base : 4.2 Lacs
Peak Demand : 420 MVA
Energy Input : 1800 MU
International Tourist Place
33/11KV Substations : 38 Nos
11KV OH Line : 713 Kms
DTCs : 3269 Nos
HT Consumers : 350 Nos
LT Network : 1500 Kms
33KV OH Line : 230 Kms
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Agra : At the time of takeover AT&C losses : 80% Mandatory load shedding of 6 hours at the
time of takeover and subsequently increased to 8 hours
Further distress load shedding due to deficit of 300 MVA in EHV Network
Overstressed distribution Network• Overloading
• Breakdowns / trippings Distribution transformer failure rate of 60% Poor reliability of supply Only 23% of the customers have accurate
metering and there are many unregistered consumers
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Overcoming the Challenge
Problem: Frequent Power Failures
Measures: Failed DT replaced within 24 hours
24 x 7 control room to ensure faster restoration
All DTs revamped
Issue: 2 to 3 DTs failing everyday
Frequent conductor breakdown
Lack of adequate maintenance leading to deterioration
of network
Long restoration time in case of faults
Overloaded System
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Overcoming the Challenge
Problem: Technical Losses
Measures: Reconfigured the existing feeders
Added 29 new feeders to the existing 46 feeders
Added 125 MVA distribution transformer capacity
Proper termination and crimping provided
Installed capacitor banks to improve power factor
Issue: Overloaded feeders leading to higher I2R losses
Improper crimping at joints
Poor power factor of the system
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Distribution System22 KV feeders
Distribution Transformers and FSPs
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Shunt Capacitors
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Overcoming the Challenge
Problem: High Commercial losses
Measures: Provide systematic metering for accurately measuring consumption of the customers
Securitization of the network and extensive vigilance
Filing of FIR in case of repetitive power theft
Streamline processes to improve collection efficiency
“Ujjwal Bhiwandi Abhiyan” for legalising connections
Issue: Only 23% customers metered
Rampant theft of energy
No substantial action against non payment of bills
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Metering
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Overcoming the Challenge
Problem: Safety
Measures: Lines replaced by underground cables at critical locations where clearance are issue
Earthing provided for all poles, transformersRemoval of double feedFencing provided for transformersLines replaced, where necessaryPublic Safety Awareness programs
Issue: Lack of adequate clearance with linesTransformers located at roadsides without any fencingDouble feed through hookingLT/HT lines in poor condition (conductor snapping)
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LT Network Revamping
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Safety
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Overcoming the Challenge
Problem: Customer Service
Measures: Call Center started from Day OneCustomer friendly bill introduced2 Customer Service Centers OpenedCustomer Redressal Mechanism establishedMobile Van as a value added service
Issue: No concept of customer serviceNo consumer redressal systemCustomers had lost confidence in utility
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24 x 7 Call Center
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Customer Care Centers
The results
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Major Accomplishments :Distribution Transformer Failure Rate
DT Failure Rate reduced by 57%
60% 2.8%
As on April 2010
At the time of takeover
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Major Accomplishments : Load Shedding
Reduction in losses has improved power reliability in the area
10 to 12hours
Less than 3
Hrs
At present
At the time of takeover
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Major Accomplishments : Accurate Metering
99% of sales is based on actual reading.
23% 92%
At present
At the time of takeover
Key Requirements for DF arrangement
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Key Requirements for DF Arrangement
The required power should be made available• Despite the marked improvement brought in Bhiwandi, change not
visible as load shedding continues• Customers want quality power 24 x 7• Availability of adequate upstream infrastructure (Transmission
Capacity) to cater to the demand in the franchise area• Distributed Generation based Dist Franchisee is a step in the right
direction
Franchise should be provided with adequate power so that the benefits of the improvement are realized
Thank you
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