total dispatching solution software engineering welcome to polar suite reservations auto-dispatch...

Total Dispatching Solution

software engineeringWelcome to Polar Suite

www.polarix.com

Reservations

Auto-Dispatch

Automatic Vehicle Location

Wireless Communication

Web Services

CAD: Computer Aided Dispatch

• 1-RESERVATIONS: Increase number of reservations by automating call-taking procedure.

• 2-RIDES: Increase number of rides by automating the dispatching procedure.

• 3-PRODUCTIVITY: Increase overall productivity by automating reporting, communication and management procedures.

• 4-BENEFITS: Increase profits and benefits: better working force.

• 5-SATISFACTION: Increase service quality and customer satisfaction.

Market’s Reality

• Must of the available Dispatching Solutions work with one type of ride, limiting the companies grow into new services.

• Software provided by Hardware Manufacturers are normally limited to devices produced by those companies.

• Software customization is costly and hard to get.

Polarix Dispatching Solution• Protection: We care about

every single detail of your back-office system.

• Freedom: Hardware Independence (open protocol architecture).

• Excellence: Customizations included by using modular software architecture.

Polar Suite• Flexibility: Modular architecture

allows for complete system customization within a highly reasonable budget.

• Versatility: Multiple services in one system and one interface (shuttle, black cars, taxi, fixed routes, delivery, etc).

• Scalability: From a simple single-user system to a fully enterprise solution with modern web services and wireless communication.

Polar Dispatch Flexibility

• Different Reservation Page Designs

• Multiple freely docking Windows

• Multiple settings by service type and system user

• Communication Server with configurable protocols.

• Built-In Crystal-Report Viewer and Quick-SQL-Report Editor.

Polar Dispatch Versatility• Multiple services in one interface

• Combined rides (door-to-door pickups + shuttle)

• Linked transfers and routing hubs (fixed route optimization)

• Flexible routes (wide area pickup around fixed stops)

• On-demand and Time Orders, charters, will-call pickups, recurrent reservation and rides

• Service Type Editor (create your own type of services with different dispatching and pricing models, vehicle types and drivers)

Airport Shuttle

Limo Pickup

Taxi Trips

Para-Transit

Delivery Services

Weddings

Proms

Group Events

Polar Suite Scalability

The system grows with your business:

• Add new services

• Manage multiple sub-companies

• Use different in-vehicle devices at once

• Diverse choice for Reservation Entry (kiosk, internet, call-center)

• Powerful SQL Database with replication

Polar Suite Total Solution8 years experience in Dispatching Software,

Automatic Vehicle Location and Digital Mapping = Polar Suite:

• Integrated Solution in a Mission Control Center for all your management needs

• Built-in state of the art tracking and alarm response mechanism

• Built-in powerful report viewer for Crystal Report and Quick-Report Editor

• Built-In highly customizable invoicing and payroll sub-systems with exporting features

Reservations• 100% customizable reservation screen

• Multiple Services with automatic intelligent screen layouts

• Recurrent reservations: one order automatically generates recurrent trips

• Combined trips in one Order (door-to-door + fixed route)

• Link other trips and any files to a reservation.

• Event Management in one Reservation: Passenger Groups and Multiple Vehicles.

• Overbooking check and response (automatic timing mode, auto-calculated mode or visual mode)

• Intelligent auto-type and data search (automatic open customer profiles by phone, customer number, last name, account, etc

• Two-way instant communication between Call-takers and Dispatchers.

• Will-Call, Auto-Return Trips, Copy Reservations, On-Hold, Charters, On-Demand and Time Orders

• Audit changes, view customer profile, set priority trips, home and work addresses

• Online Credit Card processing and flight info tracking with reservation times update

• Built-In Instant Find-In-Map addresses, vehicles, drivers, reservation stops, get driving directions and route optimization

• List reservations by service, vehicle type, sub-fleets, date and/or status

Dispatch• Intelligent Auto-Assignment (Vehicle Closest or First-In-

Zone Criteria)

• Intelligent Auto-Grouping for Shared Ride reservations

• Intelligent Auto-Scheduling for Vehicles, Drivers and Reservations

• Automatic Time Dispatch (optional GPS auto-advance rides)

• Visual Dispatch (View in map waiting reservations and vehicle current positions with drag and drop for manual assignment)

• Multiple Sorted Vehicle Lists with different filters (in zone, in stand, arriving soon, status)

• Multiple Sorted Trip Lists with different filters (by zone, location from and to, service type, status)

• Follow-up rides in progress, add and remove passengers, flag trips

• Review, audit and change completed rides

• Recurrent rides with setup reservation groups

Fleet Management

• Customer Accounts

• Payment Plans

• Vehicle Sub-Fleets

• Service Types

• Drivers Shifts

• Stops and Routes

• Zone Editor

• Device Manager

• Vehicle Maintenance

Built-In Fleet Manager consists of a set of editor windows form where you can change system user settings, rights, vehicle-drivers pre-assignments, route optimizations, create your own service type. Among other editors you will find:

Automatic Vehicle Location

• Instant Vehicle Finder

• Play Back

• Closest Vehicle

• Alarm Notification

• Remote Control

• Navigation Panel

• Multiple Map Views

Polar Tracker is a built-in component of the system which uses incoming GPS data from the vehicles to assists dispatch through a set of useful tools like:

Reports and Finances

• Crystal Reports are the industry standard for database reporting

• Built-in Crystal report Viewer which allows classification of reports by categories

• Quick Report Editor allows entering SQL statements that are reproduced as reports

Reporting is the engine behind the invoicing and payroll sub-systems. From the Database, applying the right queries, you’ll be able to obtain any information that you require: paid trips, cash, credit card payments, etc. Invoicing templates can be created for individual (or group) accounts as well as Payroll Templates for individual (or group) drivers.

Reservation Screen

Dispatching

Polar Suite Console

Map Views and Zone Editor

Communication Server

Conclusions• Polar Suite is a Total Dispatching Solution

with AVL, Mapping, GPS, Web Services and Wireless Communication Server.

• Polar Suite allows connecting any type of devices without protocol restrictions.

• Polar Suite’s Modular Architecture permits a highly customizable working environment for reservations and dispatching screens.

• Polar Suite’s is the must versatile Multi-Purpose Dispatching System that grows with your business.