total print management: practical applications · • consider how quickly you‘d like to see...

Total Print Management: Practical Applications

•W elcome and Introductions

•Logistics

•IDC Presentation

•HP Presentation

•Q &A

•W rap up

Angèle Boyd Group VP, Image Capture and Output

Achieving a Balanced Imaging andOutput Deployment Planning and Implementation Guidelines

www.idc.com

IDC SnapshotIDC Snapshot

A leading global market intelligence and consulting firmin information technology. ° 700+ analysts in 43 countries ° Covers: 500 sub-markets within Hardware, Software,

Services, and Vertical Industries

° Clients: The world's leading IT suppliers, the financialcommunity, and ad agencies/PR firms

° Unbiased independent research: Rigorous primaryresearch, in-depth analysis, and worldwide forecasts

° Parent: IDG, owner of Infoworld, PC World, CIO Magazineand 100‘s of IT publications, and founder of the Dummies book series

° www.idc.com

AgendaAgenda

The Road to Cost Savings and Benefits from a Balanced Imaging and Output Deployment ° Getting Started

œ Identifying the problems œ Benefits of a managed imaging and output deployment œ Tools/resources for planning

° Implementation Plan Guidelinesœ Defining the scope to achieve benefits immediatelyœ A phased approach for most comprehensive goalsœ Organizational behavior requirementsœ IT/technical requirements

° Final Thoughtsœ Critical success factors

IDC analysis based on ° In-depth interviews conducted by IDC Analysts with four

large organizations (>1,000 employees) œ The list of organizations was provided to IDC by HP œ Interviews were conducted in February 2004

° Cost and savings data from study of eight medium/largorganizations in October/November 2003; mix of HP and non-HP customers

° IDC data and industry knowledge

MethodologyMethodology

Getting Started –Identifying The Problems Getting Started –Identifying The Problems

Common problems experienced ° Excessive IT costs from an unmanaged imaging/output

environmentœ IT and help desk time to install, manage, and support hardcop

devices • 34% of hardcopy costs are IT costs (install, manage, and

help desk) • 23% of IT help desk calls are print related

œ Maintenance/repair and supplies costs for aged models • A site with 1,000+ employees is paying $213/employee/year

in direct hardcopy costs (maintenance and toner). ° Underutilized hardcopy device assets. Print and scan volumes

are increasing, copying and faxing are decreasing. œ Wasted space œ Unused supplies in inventory

° Cont‘d next slide

Common problems experienced (cont‘d) ° Underutilized technology advances in hardcopy devices

œ Scan-to function; security; private print; wireless; color œ Inefficient hardcopy workflows waste employees‘ time

° Aged devicesœ Higher costs: IT support, maintenance/parts, tonerœ Less network-manageableœ Lack advanced features/functions

Getting Started –Identifying The Problems (cont‘d) Getting Started –Identifying The Problems (cont‘d)

Getting Started –Specific Problems at the Studied Sites Getting Started –Specific Problems at the Studied Sites

These problems were the impetus to seeking a solution ° Health insurer (IT initiates solution)

œ Successful managed PC base leads to managing its hardcopyfleet

° Prominent test/certification lab (senior management initiates solution)

œ Management concerns about the lab‘s critical imaging processes prompts a review

• Escalating costs • Inefficient workflows for large engineering staff has an

opportunity cost ° Manufacturing company (IT initiates solution)

œ Three-year refresh cycle taken as opportunity to address growingcosts correlated with increasing importance of imagininfrastructure

• Aged device support costs • The cost of too many products and models • The benefits of MFP scan-to functionality

Getting Started – Benefits of a ManagedImaging and Output Deployment Getting Started – Benefits of a ManagedImaging and Output Deployment

Average cost savings of 23%… ° 40% from reduced IT support costs for print/copy/fax/scan user issues

œ Print-related Help Desk calls reduced from 23% share to 11% share (52% reduction)

° 25% from reduced costs for consumables ° 20% from reduced costs for print/copy/fax/scan repairs ° 10% from reduced costs to install/upgrade print/copy/fax/scan devices ° 5% from reduced print/copy/fax/scan equipment costs

Soft cost savings can outweigh direct cost savings. Often cited as greatest benefit.

° Employee productivity benefitsœ 86% said print-related help desk calls decreased

• More first call resolutions freeing up service techs œ 71% said device availability increased œ 71% said better document workflows/smoother business

operations through the use of MFPs for document management/distribution

Source: October/November 2003 study of eight medium/large organizations that are a mix of HP and non-HP customers.

Basis for a change plan ° Using obvious problems and a practical approach

œ Most of the studied sites relied on this.° Gathering data

œ Use readily available data from hardcopy-device network management tools – page counts, utilization, number of users, and information on aged/unsupported models – to determine demand and where to deploy devices.

• One of the studied sites did exactly that.œ Another resource: Assessments (discussed next)

Getting Started –Developing A Plan Getting Started –Developing A Plan

Getting Started –Developing A Plan Getting Started –Developing A PlanAssessment approach

° A methodology to evaluate and optimize a department‘s,division‘s or enterprise‘s imaging and output environment.

œ Optimized state is one that balances lowest total costs and highest employee productivity

• High cost/high productivity = 1 device: 1 employee • Lowest cost/lowest productivity = 1 device for the enterprise • Optimal = a mix of shared and personal devices with the

right management tools and features/functions ° Can be a self-administered tool or a consultative on-site study

œ Chose the approach that makes sense for you • Consider how quickly you‘d like to see benefits start and

how comprehensive the benefits you‘d like to achieveœ Consultative study is best for achieving the most comprehensive

benefits • Considers employee productivity around document

workflows; can look at enterprise from distributed to production environment and outsourcing needs

œ Assessments take days to weeks/months, and range from free totens of thousands of dollars.

Implementation Guidelines –Achieving Benefits Immediately Implementation Guidelines –Achieving Benefits Immediately

Achieve benefits immediately by starting small and scaling aspreferred. These factors influence implementation scope.

° Printers, copiers, fax machines, scanners, MFPs œ which ones and how many of each are involved?

œ Aged devices œ will you only focus on these?

° Workgroup, department, division, enterprise œ which ones will be included?

° Scan-to document workflows œ will you include, and areworkflow routes and rules simple or more complex?

Starting small has benefits. ° Immediate results build positive momentum to facilitate

further roll-outs. ° Opportunity for learning and course correction.

Goal œ be comprehensive to maximize benefits. Use a phased approach.

Implementation Guidelines –a Phased Approach for Most Comprehensive Goals Implementation Guidelines –a Phased Approach for Most Comprehensive Goals

Time to implement will vary depending on ° Scope chosen

œ Workgroup, department, division, or enterpriseœ Devices involved (types, aged)œ Complexity of scan-to document workflows

° If there is a need to await contract renewals (e.g., copierleases/outsourced contracts)

° If applications environment is complex. œ If yes, then pre-testing and running a pilot are important

• Test hardware with software environment• Have a plan to address glitches that will occur in spite of

pre-testing ° Ability to bring in vendor to facilitate/speed implementation if

needed

Implementation Guidelines –Organizational Behavior Requirements Implementation Guidelines –Organizational Behavior RequirementsSuccess factors

° Proactively address end-user natural resistance to changrelative to consolidated devices, new features/processes, and new policies.

œ Early communication about why and how changes will be made is important. It allows employees to have their concerns addressed. Examples:

• Share with employees how savings will benefit the organization and them.

• Share with employees what productivity enhancing benefits* they will derive from new features/functions to offset possible longer walks to hardcopy devices. Assure them that they will receive appropriate training and support.

• Share new policies/processes regarding new device acquisition and supplies ordering.

œ Senior management‘s role in communications around these issues is vital

* Benefits are described on next slide under training.

Implementation Guidelines –Organizational Behavior Requirements Implementation Guidelines –Organizational Behavior Requirements

Success factors (cont‘d) ° End-user awareness and on-going support will be needed for

new device functionality and their benefits œ New features/functions that enhance employee productivity

include • Multi-bin output/mailboxes • Stapling/hole-punching • Scan-to email/fax/folder for distributing and managing

hardcopy documents • Device speed • Color • Wireless printing

œ New features that offer secure transmissions to comply with regulations

• Encryption of jobs sent over the network with decryption at the receiving hardcopy device

œ New feature to reduce the need for personal devices include the private print feature whereby a job is only released by the end-user at the device

Implementation Guidelines –Organizational Behavior Requirements Implementation Guidelines –Organizational Behavior Requirements

Success factors (cont‘d) ° End-user awareness should be separate for basic and

advanced use° End-user awareness and on-going monitoring will be needed

around:œ New policies for ordering devices and supplies

° More coordinated roles and responsibilities for IT and Facilities/Operations/Purchasing are likely to be needed relative to:

œ Budgets for hardcopy devices, supplies, and maintenance œ Purchasing rules œ Setting standards around device selection œ IT might set the standards around device types, brands, and

technical requirements since hardcopy devices are increasinglnetwork citizens and IT will need to provide help-desk support. Facilities/Operations/Purchasing might negotiate/manage the purchase/lease/outsourcing contract for all devices. Both teams should coordinate to ensure their goals are met.

End-user support at the manufacturing site ° A web page with information about device capabilities and

tips/tricks ° A customized condensed user guide was created in pdf for

viewing or printing ° An email address dedicated to end-users for obtaining help

° Extensive pre-testing of the new equipment to address toughapplications

Implementation Guidelines – Site Experienceswith Organizational Behavior Requirements Implementation Guidelines – Site Experienceswith Organizational Behavior Requirements

Implementation Guidelines – Site Experiences withOrganizational Behavior Requirements (cont‘d) Implementation Guidelines – Site Experiences withOrganizational Behavior Requirements (cont‘d)

Handholding and awareness around the benefits of scanning on shared devices at the testing lab.

° Example: scanning earlier in the process will reduce burden ofphysical file storage.

° Overcame resistance of older engineers who gave up their own scanners

Health insurer is training end-users about HIPAA regulations and secure transmissions

Budget control is being worked through at many of the sites ° Centralized system is the theme

Implementation Guidelines –IT/Technical Requirements Implementation Guidelines –IT/Technical Requirements

IT/Technical items to address during planning ° Device issues

œ Aged hardcopy fleet costs œ Hardcopy device usage trends and technology advances

° Network/infrastructure issues œ Network/data security œ Management tools and open standards œ Applications compatibility and robust device drivers

° User support issues œ Device redundancy for end-users sharing devices œ New IT support requirements

Implementation Guidelines –IT/Technical Requirements (device issues) Implementation Guidelines –IT/Technical Requirements (device issues)

Aged hardcopy device fleet ° Have higher costs

œ Maintenance/repairs and toner cartridges ° Lack employee-productivity advances

œ The scan-to feature is an effective way to bring documents into a digital workflow. Automated routing and processing of the scanned document increases efficiency further.

œ Security; private print; multi-bin output with stapling; wirelessprinting; color

° Lack robust network management capability ° Lack automated supplies ordering that‘s e-commerce linked

Hardcopy device usage trends and technology advances ° Printing and scanning are increasing while copying and faxing

are decreasing, and this leads to underutilized copiers and fax machines. MFPs are a solution to underutilized devices.

Implementation Guidelines –IT/Technical Requirements (network infrastructure issues) Implementation Guidelines –IT/Technical Requirements (network infrastructure issues)

° Network security -- Ensure that the devices and their management tools do not compromise and actuallyenhance network security

° Network management tools -- Ensure that managementtools are based on standards to allow interoperable use with enterprise network management tools

° Device management tools -- Ensure that device network management tools allow you to track device usage byuser, dept., device, B/W vs.color pages

° Enterprise and legacy applications -- Ensure that device drivers are compatible with your enterprise applicationsand any legacy applications that must still be used

Device redundancy ° Ensure that end-users sharing devices be set up with and

trained for access to back-up devices

New IT support requirements ° Prepare for help desk calls around scan-to functionality,

and around general how-to-use MFPs. œ Training should be done up-front to reduce support calls

Implementation Guidelines –IT/Technical Requirements (user support issues)Implementation Guidelines –IT/Technical Requirements (user support issues)

Start small and simply to achieve immediate cost-savings benefits ° Immediate results build positive momentum to facilitate

further roll-outs ° Is an opportunity for learning and course correction

Then, scale to enterprise and to include workflow ° Maximizes cost savings ° Maximizes employee productivity improvements

Final Thoughts –Success Factors Final Thoughts –Success Factors

Organizational behavior changes are often more criticalto success and can be more complex to implement thanIT changes ° End-user reaction to consolidation and new policies

requires early communication by sr. management about cost-benefit tradeoffs and support users will receive.

° End-user productivity benefits from true integration of thescan-to function with business process workflows is apotentially large benefit that is relatively untapped.

° Centralized budget and approval process for hardcopyequipment, supplies and support, with coordinated rolesfor IT and Facilities/Operations/Purchasing addresses convergence of printers, copiers, fax and scanners.

° The need for senior management to facilitate/easechanging roles for all stakeholders.

Final ThoughtsFinal Thoughts

A balanced deployment should seek to ° Maximize both cost savings and end-user productivity ° Address distributed and production environments jointly to

maximize enterprise benefits ° Provide for creating, implementing, and enforcing policies

to sustain the desired environment

Consider an assessment and recommendation for balanced deployment if your benefit goals are extensive.

Total Print Management: Practical Applications

Rich Raim ondi VP & GeneralM anager HP IPG US Com m ercialBusiness

Practical Applications

Typical Custom erSituation

Challenges • Total costsnot well understood due to

fragm ented ownership:

– Purchasing/Procurem ent –hardware/supplies

– IT – m anagem ent,m aintenance, support,help desk

– FacilitiesM anager– services, m anagem ent,office space m anagem ent

• Userapplicationsnot tracked – where isthe page volum e m igration?

• Tough econom ic clim ate requiring fast com petitive actionsto accelerate revenue

• Resource constraintsand decreasing budgets

• Increasing custom erservice expectation levels

N eeds • Reduce total coststo im prove

profitability

• Increase return on IT investm ent (RO IT)

• Higherreturn on assets

• M aintain userproductivity and workflow efficiencies

• Identify the cost driversto m eet current and future business needs

Visible Costs

W hat are the Total CostsofPrinting and Im aging?Cost PerPage (CPP) • Hardware acquisition • M aintenance costs • Consum ables

O perating Costs • Deploym ent and configuration • Updatesand upgrades • N etwork m anagem ent and adm inistration• Problem resolution / help desk • Preventative m aintenance / replenishm ent• Software • Training

Visible Costs

Hidden Costs

W hat isTotal Print M anagem ent?

An integrated fam ily ofhardware, software and servicesthat reduces costsand increasesproductivity

• Custom ersachieved an “average cost savingsof23% ”*

A proven m ethodology that helpscustom ersassess/design, deploy,m anage,and support theirprinting and im aging environm ent

*Source: IDC,N ovem ber‘03

• - - -•

••

TPM m ethodology — an in-depth look

Description

HP reliability, quality

Assess/Design Deploy M anage Support

Hardware and network installation & set up

Deploym ent & disposal

Userconnectivity, training

Supplies replenishm ent

Usage reporting

Rem ote m anagem ent

M aintenance kits

Call centerpriority

M ission critical support

Dedicated technicians

Breadth ofprinters,all inones,m ultifunction devices,digital copiers,and im aging devices Robust,best in classprint servernetworking capabilitiesin any m ajornetwork operating system SureSupply e m ail alertsso you'll neverhave to worry about running out ofsupplies

Industry leading network m anagem ent software (W JA) forproactive rem ote m anagem ent and fewerhelp desk calls Industry leading software (digital sending,docum ent capture,and workflow) Best ofbreed solution partnersin form sautom ation,docum ent m anagem ent,& etc.

HP services(Pay peruse,M anaged O ffice Services,Care Pack services,Assessm ents, consulting/integration,& etc.) Partnerprovided value add services

Hardware

Software

Services

N eedsevaluation

Data collection and analysis

Design a balanced deploym ent plan

BenefitsofHP’sTotal Print M anagem ent Cost savings • Establish baseline costsforthe entire set of

current printing and im aging devices

• O ptim ize and m anage IT and procurem ent costs

IT O ptim ization • M anage yourentire printing and im aging

infrastructure efficiently

Em ployee productivity • Easy accessto higherperform ance devices,and

fastersupport/help desk response tim es

• Increase IT efficiency – help desk,network m anagem ent,installation

Balanced Deploym entApplying the appropriate technology m ust be deployed in a m annerthat iscost effective and facilitatesuseraccess.

In otherwords:

• The right products

• The right place

• The right tim e

Balanced Deploym ent

Single O utput Strategy

Decentralized Centralized

Every userhaspersonal printer,all-in-ones& fax

• userconvenience • high IT and support costs

– driverm anagem ent – suppliesinventory – etc.

• userinconvenience • balancescost and productivity

(IT/users) • high asset utilization

• createsem ployee dissatisfaction – queues,confidentiality, etc.

• lowest IT costs

Right m ix ofhardware,software Few devicesforall needs and services

TPM scenarios— opportunity for im provem ents

N um berofprinting and im aging productsfrom m ultiple m anufacturers

N um berofdifferent service providers

N um berofdifferent products

Usage ratesperdevice

Average age ofprinting and im aging fleet

Percentage ofdevicesconnected and shared on the network

Percent ofnetworked devices m anaged rem otely

Usage ofdigital docum ent capture

Single sourced

< 3 years

1 printerprovider 1 copierprovider

Several

Average

3 - 5 years

M edium

M ultiple Brands

M ultiple

> 5 years

TPM BusinessCase — CurrentProblem : •IT costsm ust be reduced to m eet budget

•Help desk resourcesand IT support hasreached m axim um capacity

•Low device utilization

Custom erfindings: (assessm ent)

Estim ated yearly output volum e 1 m illion pages

Scope Single site

Total # ofdevices: 180

# ofprinters 120

# ofcopiers 30

# offax 30

# ofm anufacturers 6

Site,floorordepartm ent

*Source: www.hp.com /go/assessm ent + 25% forindirect costs

Average age offleet 5 years

Estim ated annual cost* $306,000

N eed Self-Assessm entScreenshot

HP Self-Assessm ent Tool

W hat isit? An easy to use web-based assessm ent tool – selfreported inform ation

Benefits: • Helpsyou understand and estim ate

how m uch you are spending on printing and im aging

• Estim atespotential cost savings • Suggested deploym ent plan – starting

Location: http://www.hp.com /go/assessm ent

TPM BusinessCase — Future State Results Before After

Site,floorordepartm ent Estim ated yearly output volum e 1 m illion pages N o change

Total # ofdevices:

Single site

N o change

# ofprinters

# ofcopiers

# offax

-# ofm fps 62

Average age offleet 5 years < 3 years

$228,000 to Estim ated annual cost* $306,000

$259,000 *Source: www.hp.com /go/assessm ent + 25% forindirect costs

• Reduced costsby 15 – 26% • Stream lined the num berofbrandsand product

categories • Increased asset utilization

Rem ote network m anagem ent— cutting costsand increasing productivity

Using a com bination ofintelligent devices and m anagem ent software,IT m anagem ent and support staffcan:

• Rem otely install,configure,analyze, troubleshoot,and update single devices and fleets

• Rem otely m onitorand m anage HP printing supplies

• Rem otely trouble-shoot device problem s

FocusAreas: • W eb Jetadm in 7.5 software • SureSupply • Instant Support

HP W eb Jetadm in Standard web browser-based network m anagem ent software

•Rem otely m onitor,m anage,and trouble-shoot wide-variety ofnetwork devicesfrom the desktop

W ithout W eb Jetadm in Reactive: • Tim e-consum ing,inefficient one by

one device m anagem ent • N o visibility to deviceson network • Help desk response inefficient,slow • N o preventive m aintenance

capabilities • Increased down-tim e

W ith W eb Jetadm in Proactive: • Proactively solve problem sbefore they

im pact userproductivity • Reduce support costswith fewerhelp

desk calls • Increased efficiency,lessdown tim e • Sim ple plug-insallow functionality to

expand with businessneeds • Com patibility with HP System sInsight

M anager

HP SureSupply A user-friendly tool enabled by HP’ssm art printing technology that helpscustom ersrem otely m anage theirHP printing supplies

W ithout SureSupply W ith SureSupplyReactive: Proactive:• Tim e-consum ing,inefficient m anual • Alertscustom erswhen print supplies

ordering process are low

• Higherstorage costs • Inform scustom ersexactly which HP

• Loweroverall productivity,lessup-tim e suppliesto be ordered • Enablescustom ersto quickly and easily

purchase theirHP printing suppliesvia the web

HP Instant Support Deliversprem ierrem ote troubleshooting and support • Q uickly identify,diagnose,and resolve printing problem s

Traditional Custom er HP Instant Support • Fast,autom ated diagnosticsutilizing Support phone/em ail em bedded web servertechnology that

• Slowerresolution tim e savestim e and m oney • Lack knowledge ofcustom er • Higherup-tim e,lesstim e spent on

environm ent trouble-shooting and resolution• Tim e-consum ing self-diagnostic chores • Collaborate directly with an HP Services • Costly device downtim e support specialist via W eb chat

• Receive autom ated downloadsof software utilitiesand repairpatches from HP

Total Print Management customer success stories

Custom erSuccessStory: Dream W orksSKG

“W ith HP… I’m pleased by the cost savings,the increased printer perform ance and delighted with the fact that I’m not getting the sam e num berofcallsabout printerissues asIused to.”

– JeffG elb DirectorofDesktop Services Dream W orksSKG

Custom erSuccessStory: Dream W orksSKG

Challenge: Results: •267 antiquated printers • An 11% cost reduction •M ultiple vendors • Device utilization increased,7 •Underutilized devices,4 usersper usersperprinter(7:1 ratio)

printer(4:1 ratio) • N ew im plem entation provides •Productivity ham pered due to the agility to m eet changing

increasing com plaints businessrequirem ents •Required flexible infrastructure to • All new devicesim plem ented in

m eet changing businessneeds under4 weeks • Fewerprinterrelated technical

Solution: support calls

•Analysisofoverall print usage to identify optim al infrastructure

•Deploym ent of165 new devices

Custom erSuccessStory: Dare County School District “HP… hasproven to be a real successin lowering ourdistrict’s print environm ent support costs while increasing output reliability… ”

– Carl W oody N etwork Engineer, Dare County School District N orth Carolina

Custom erSuccessStory: Dare County School District

Challenge: •Unstable print environm ent / wrong

printersforthe wrong needs •Proliferation of“Hom e Use” inkjet

printerson the network •Antiquated/third party print server•Reduce print environm ent support

Solution: •Balanced deploym ent – right m ix of

printersforthe right needs •Deploym ent of22 new devices

Results: •Dram atically increased output

reliability •Reduced num berofoverall

printersby 30% •40% reduction in districts

annual print environm ent support budget

•Im proved end-userproductivity by optim izing on HP printer hardware and support

Custom erSuccessStory: AFC Enterprises

“HP… hashelped ussave m oney by reducing in halfthe num berof printersto support,utilizing new printersthat are m ore efficient in the consum ption ofprint cartridges,and reducing the num berofhelp desk calls.”

– Rob HoughM anaging DirectorofInform ationTechnology & ServicesAFC Enterprises

Custom erSuccessStory: AFC Enterprises

Challenge: • 34 different m akesand m odels

ofprinters • M aintenance and support costs

escalating • Low utilization ofdevices • N o standardization

Solution: • Balanced deploym ent - right m ix of

printers& copiersforthe right needs • Im plem ented and consolidated Print

Servers(HP PSA’s) • Im plem ented W ebJet Adm in

Results: • 20% cost reduction • Consolidated print devicesfrom

109 to 64 • Consolidated copierfleet from 18 to 6 • O ne vendorforboth consum ables

and service • Sim plified and increased visibility/

m anagem ent with HP’srem ote m anagem ent tools

• Reduced help desk calls

HP Inside SuccessStory — pilot program Challenge: Solution:

M ergerwith Com paq created cost Balanced deploym ent – right m ix ofprinters reduction opportunities & copiersforthe right needs Copierleaseswere expiring Standardize on single m anufacturer N ew standardswere needed foroutput Connect printersand M FPsto network devicesacross“new” m erged organization

Before After N et im pact % im pact Results

N um berof Devices

N um berof M anufacturers

PagesPerDevice (M onthly)

Total Annual Costs(m illions)

$15.2m

2,381 fewer devices

reduced # of vendorsto m anage

4,383 m ore pages produced

($6.9m )

� 54%

� 92%

� 95%

45% Savings

Printing and Copying Satisfaction Survey Results: • 94% usersatisfaction with accessibility ofthe shared copy and printing devices • 89% usersatisfaction with the functionality ofthe equipm ent

How to get started with TPM1.Start with one office,location ordepartm ent

(representative sam ple size)

2.Assessthe num berofprinters,copiersand fax devices

• Forconnected devicesuse W eb Jetadm in 7.5

• Keep track ofnum berofbrandsand products

• O btain a sim ple estim ate ofyourcostsandsavingspotential(www.hp.com /go/assessm ent)

3.Design and deploy,based on yourneeds,a set ofoutput devices

4.M anage yourconnected devicesusing HP’sW eb JetAdm in rem ote network m anagem ent software

5.Utilize service offerings(install,set-up,disposal, training,etc.) to reduce yoursupport costsand increase productivity

Start sm all and

keep it sim ple

Bettertogether

W hy HP + Proven resultsin helping custom ersreduce

costsand increase productivity

+ HP hassuccessfully im plem ented itsown TPM pilot program with 45% savings

+ M ost extensive set ofproduct & service offerings- HP receives“A” rating 12 yearsin a row

PC M agazine PrintersService & Reliability Survey

+ Industry’sleading network connectivity/m anageability capabilities

+ The m ost com prehensive set ofchannel partners

+ Extensive suite ofsolution providers and offerings(form s,M ICR,content capture,security,job accounting & etc.)

= hp isin a unique position to partnerw ithyou to deliveron balanced deploym ent

N ext StepsContact yourHP representative orchannel partner

•Learn how TPM solutionsfrom HP can stream line your environm ent and help you save m oney right away!

•O rcall 1-800-472-7563 extension TPM {876} •Canada: 1-866-885-4162

Visit www.hp.com /go/tpm •HP prom otions •Technical whitepapers •SuccessStories

W ebcast replay will be posted M arch 25,2004. Presentation slidesare currently posted.G o to: www.hp.com /go/tpm

O therrelevant sites: •www.hp.com /go/assessm ent •www.hp.com /go/webjetadm in •www.hp.com /go/suresupply •www.hp.com /go/instantsupport

www .hp.com/go/tpm

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