transforming it management amit chatterjee managing director ca india & saarc

Transforming IT Management

Amit ChatterjeeManaging Director

CA India & SAARC

2 April 10, 2023 Transforming IT Management

BUSINESS

Increasingly, Business Depends on IT for Competitive Advantage

BUSINESS ITBUSINESS IT

3 April 10, 2023 EITM Overview Copyright © 2008 CA

BUSINESS IT

Increasingly, Business Depends on IT for Competitive Advantage

Bu

sin

ess

Valu

e

Maturity

Engine for Competitive

Advantage

ServiceProvider

Support Function

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The CIO Imperative

EXECS CUSTOMERS

IT SERVICESStrategy

Alignment

Access

Quality & Cost

Is IT doing the right things?

Is IT doing things right?

5 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

IT SERVICES

The Problem: IT Complexity

EXECS

Services Applications Collaboration

Business Intelligence/Analytical Applications

Application Integration

Application Development Tools

Database OS Hardware Platform

CUSTOMERSEXECS

Services Collaboration

Business Intelligence/Analytical Applications

Application Integration

Application Development Tools

Database OS Hardware Platform

CUSTOMERS

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Services Applications Collaboration

Business Intelligence/Analytical Applications

Application Integration

Application Development Tools

Database OS Hardware Platform

Managing IT in Silos Compounds the Problem

EXECS

NETW

OR

KS

SY

STEM

S

HELP

DES

K

AP

PLIC

ATIO

NS

DA

TA

BA

SES

SEC

UR

ITY

CUSTOMERS

NETW

OR

KS

SY

STEM

S

HELP

DES

K

AP

PLIC

ATIO

NS

DA

TA

BA

SES

SEC

UR

ITY

EXECS CUSTOMERS

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EXECS

IT SERVICESStrategy

Alignment

Access

Quality & Cost

An Integrated Approach Unifies and Simplifies IT Management

CUSTOMERS

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IT SERVICESStrategy

Alignment

GOVERNANCE to make better decisions about IT investments and risk

An Integrated Approach Unifies and Simplifies IT Management

EXECS CUSTOMERS

9 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

CUSTOMERS

IT SERVICESAccess

Quality & Cost

An Integrated Approach Unifies and Simplifies IT Management

EXECSMANAGEMENT to ensure the right services are delivered at the right cost and quality

GOVERNANCE to make better decisions about IT investments and risk

CUSTOMERS

10 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

EXECS USERS

IT SERVICESStrategy

Alignment

Access

Quality & Cost

An Integrated Approach Unifies and Simplifies IT Management

GOVERNANCE to make better decisions about IT investments and risk

MANAGEMENT to ensure the right services are delivered at the right cost and quality

SECURITY to provide secure access to enable the business

EXECS CUSTOMERS

11 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

GOVERNANCE to make better decisions about IT investments and risk

MANAGEMENT to ensure the right services are delivered at the right cost and quality

SECURITY to provide secure access to enable the business

Enterprise IT Management

12 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise IT ManagementChanging the Economics of IT

Overcome IT Management Complexity

By Integrating IT Governance, Management and Security

Make better decisions about

IT investment and risk

Ensure the right services are delivered at the right cost and quality

Provide secure access to enable

the business

Integrating the Disciplines of

IT Governance, Management and

Security

By Providing a Common View

of a Service

UNIFIED SERVICE MODEL

UNIFIED SERVICE MODEL

13 April 10, 2023 EITM Overview Copyright © 2008 CA

EITM: Transforming IT Management

CIO

Governance, Management

(Infrastructure and Service) and Security

of IT

EITM

EVP, SalesCFOChampion

Automated Marketing, Sales Force Automation,

Customer Service

Inventory, Payroll, GL Accounts Payable, Accounts

Receivables

Components

CRMERPCategory

Common View of a Service

Common View of a Customer

Common Financial View

Pivotal Insight

14 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise IT ManagementVision

UNIFIED SERVICE MODEL

GOVERN

MANAGE

GOVERN

MANAGE

SECURE

Enterprise ITManagementEITM EITM

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Enterprise IT ManagementFocus Segments

ApplicationPerformance Management

IT Security Management

Data CenterAutomation

ITGovernance

Infrastructure Management

Service Management

EITM

ApplicationPerformance Management

IT Security Management

Data CenterAutomation

ITGovernance

Infrastructure Management

Service Management

EITM

ITIL v3 for Service Management

BS 7799 / ISO 27001 for Security Management

Enterprise Solutions help you to implement Industry Best Practices

16

17

Post-ImplementationImplementation

1. Increasing Value

2. Maintaining Value

3. Diminishing Value

Time

Business Value/IT

Value

3 Potential Value Propositions from Owning Enterprise Software Solutions

Value RealizedFrom

Implementation

Owning Enterprise Software Solutions

Key to Success = Best Practices (ITIL / BS7799) + The Right Solution Set + Education + Implementation & Customization + Sustenance

Questions &

Discussion

amit.chatterjee@ca.com

18April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA