troubleshooting mobile device issues from support perspective

Esri International User Conference | San Diego, CA

Demo Theater |

Troubleshooting Mobile Device Issues from Support PerspectiveTodd Stuber and John Gravois

July 12, 2011

Agenda

• Hardware

• Software

• Device Connections

• GPS Tools

• Data

• Project Scope

• Mission Planning

Hardware

• Mobile devices

• Laptops

• Tablet PCs

• Laser rangefinders

• Cameras

• GPS

• Scanners

Hardware Challenges

• Device limitations- Physical memory

- Screen size

- Processor power

- Storage options

• GPS Accuracy

• Device settings- COM ports

- Baud Rate

- Protocol

- USB/Bluetooth partnerships

Software

• Mobile GIS software

• Connection software

• GPS software

• Device software

Software Challenges

• Error messages and common issues- GPS Not Found

- Error 55 or Error Code 5 (ArcPad)

- No GPS Fix

• Troubleshooting Tips- ActiveSync/Mobile Device Center

- Find GPS/GPS Debugger (ArcPad)

- GpsGate (Franson)

• Workflow- Unsupported data types

- Order of operations

- Invalid features

Connections

• Mobile device to desktop PC- Mobile Software Deployment, Data Transfer

• External device connections- GPS, camera, rangefinder, scanner

- USB, Bluetooth, Serial

• GPS tools- Find GPS, GPS Debugger, GpsGate

ActiveSync / Windows Mobile Device Center

• ActiveSync- Windows XP

• Mobile Device Center- Windows Vista

- Windows 7

• Connect without setting up your device

Find GPS / GPS Debugger

The GPS/Rangefinder Debug window with NMEA 0183 GPS and rangefinder data

GpsGate

• Supports Bluetooth GPS receivers

• Supports Garmin USB GPS receivers

• Share one GPS with several applications via Virtual COM ports

• GPS simulation and logging

No GPS or NMEA data

Valid GPS data but no fix

Valid GPS position fix

Data

• Vector

• Raster

• Shapefiles

• Feature classes

• Basemaps

• Tables

Data Challenges

• Size

• Labels

• Symbology

• Complexity

• Data Types

• Data Validation

• GlobalID

• Registered as Versioned (recommended)

Check In / Check Out

• Spatial reference

• Background layers

• Reserved words

• Schema changes

• Hibernation

• ArcGIS license level (relationship class)

Workflow

• Order of operations

• Invalid features

Demo

Project Planning

• Mobile Geodatabase- GlobalIDs

- Versions!

• Best Practices- Labels, and Symbology, and Map Extents – OH MY!

- Limit data and attributes to what field project requires

- Map optimization via Analyze Map tool

(Map Service Publishing toolbar)

• Scope of Project- User Interface

- Performance

- Security

Enterprise GIS

Mobile GIS

Data Collector

Mission Planning

Mission Planning

• GPS Controller

• GPS Almanac

• Planning Software

Troubleshooting Mobile Issues with Esri Support

• Desktop streaming with Support

• My Mobiler

• Jing / SnagIt

• Hardware Inventory

My Mobiler

• Mobile device users best friend

• View your mobile screen on your desktop PC

• Ideal for demonstrating behaviors to your mobile support analyst in conjunction with desktop sharing application

• Training and demos

Questions?