ukas customer satisfaction survey results from quarter 4 – 2009/10 the results are shown as a...
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UKAS Customer Satisfaction Survey
Results from Quarter 4 – 2009/10The results are shown as a percentage of the total responses
How satisfied are you with UKAS’s overall service to your organisation over the last year?
05
101520253035404550
very s
atisfie
d
satisf
ied
dissatis
fied
very d
issatis
fied
Q4 2009/10
In the experience of your organisation how does last year’s service compare with the previous year?
0
10
20
30
40
50
60
stro
ngly
impro
ved
impro
ved
no ch
ange
worse
ned
stro
ngly
worsen
ed
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS understood your business needs?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS staff were easy to make contact with?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissa
tisfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS generally responded to your needs in a timely manner?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your pre visit arrangements well?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS assessment team prepared well for your visit?
05
101520253035404550
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS conducted the visit well?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS assessment team had the right skills and knowledge?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS assessment team had the right attitude?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS application of the accreditation requirements was consistent
with the previous year?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your improvement actions promptly?
05
1015202530354045
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your technical enquiries well?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your administrative enquiries well?
0
10
20
30
40
50
60
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your invoicing and related enquiries efficiently and
conveniently?
0
10
20
30
40
50
60
70
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS handled your extension of scope requests promptly?
05
1015202530354045
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS was effective in promoting awareness of accreditation and the UKAS
brand?
0
10
20
30
40
50
60
70
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
Over the last 12 months, how satisfied are you that UKAS provided value for money?
0
10
20
30
40
50
60
70
very
sat
isfie
d
satis
fied
dissat
isfie
d
very
dis
satis
fied
Q4 2009/10
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