undergraduate library -uiuc reference and learning commons

Reference Services in the Information Commons Environment:

The UIUC Experience

Lori Mestre, University of Illinois at Urbana-Champaign

UGL Reference Stats 2009-2010

Library Instruction– 22% increase

Online Subject Guides 50% increase

Gate Count

Increase

50%

Twitter Followers increase – 61%

Circulation increase -46.3%Chat Ref

15%

increase

Lower Floor -Quiet StudyCollections

Upper Floor- Group Study

Floor plans

Exhibit Cases

Gaming

CenterMacs and

Digital

Display

Computer

ClusterPartne

rs

Information Commons/Learning Commons?

Do they really care what it’s called?

Partners

Technology

Loanable Technology Technology throughout the Library Technology Support

Wireless Cites Laptop Clinics ICS Student Computer Lab Gaming Scanning

Online and in the UGL

New Book Display/Browsing Area

Monthly Exhibits

Unique Collections – by Student and Faculty Request

Graphic Novels

Gaming and DVDS

Collaboration/Presentation Rooms

Online Research Supporthttp://www.library.illinois.edu/ugl/about/upperrooms.html

http://www.library.illinois.edu/ugl/

Increased Online Resources and Instruction

Subject/Research Guides

Videos

Learning Objects

Embedded

Instructional Tutorials

Mobile Technology

Ask a Librarian

Subject/Class Guides --- LibGuides

http://www.library.illinois.edu/ugl/subjects/subjects.html

Developed in collaboration with the faculty member in anticipation of a class assignment (Pro/Con)

Tutorials- Point of Need

Videos

http://www.library.illinois.edu/ugl/about/videos.html

Mobile Technology

http://m.library.illinois.edu/

Blue Line = Minutes of In Person Reference Red Line = Minutes of IM Chat Reference

10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 6:59 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM0

100

200

300

400

500

600

Sunday

In Person and Chat Stats

Blue Line = Minutes of In Person Reference Red Line = Minutes of IM Chat Reference

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

6:59 PM

8:00 PM

9:00 PM

10:00 PM

11:00 PM

0

500

1000

1500

2000

2500

3000

3500

4000

4500

All Days CombinedReadjusting staff from in person to chat reference to accommodate need

Multiple Ways to Get Help

Ask A Librarian Options

Podcasts of responses

E-MailQuestion

Board IM Collaborator/

ChatText a Librarian

Google Voice

Publicizing Services

Pushing Out the Commons

Twitter Face Book Web Page Partners Large Flat Screens Library Tool Bar (on public

computers/webpages)

Assessment

Next Steps

Staff a Tech Desk

(working with

partners)

Provide Computer

Availability Screen

Use Jing in our Chat

Interactions

Develop Systematic

Ongoing Assessment

Create a Digital

Learning Commons

Investigate Tutoring Services

University of Illinois at Urbana-Champaign

http://www.library.illinois.edu/ugl/

Lori Mestre

lmestre@illinois.edu

October, 2011