unit 4 & 5 som
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Unit 4
Servicescapes behaviour - environmental dimensions frameworkFitzsimmons - Chapter 8
Facility design nature, objectives, process analysisFitzsimmons - Chapter 8
Process flow diagram, process steps, simulationFitzsimmons - Chapter 8
Service facility layout and LocationFitzsimmons - Chapter 8
Facility Location considerationsFitzsimmons - Chapter 9
Facility location techniques metropolitan metric, Euclidean, Centre of gravity, retail outlet location , location set covering problemFitzsimmons - Chapter 9
Unit 5
Managing Demand strategiesFitzsimmons - Chapter 12
Managing capacity basic strategies, supply management tactics, operations planning and controlFitzsimmons - Chapter 12
Yield management, Inventory Management in ServicesFitzsimmons - Chapter 12
Retail Discounting Model, Newsvendor ModelFitzsimmons - Chapter 16
Managing Waiting Lines Queuing systems, psychology of waitingFitzsimmons - Chapter 13
Managing for growth- expansion strategiesFitzsimmons - Chapter 17
Franchising, Globalization.Fitzsimmons - Chapter 17
Case Study
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