united states fire administration chief officer training curriculum module 8: encouraging the...
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United States Fire Administration
Chief Officer Training Chief Officer Training CurriculumCurriculum
Module 8: Encouraging the Module 8: Encouraging the WorkforceWorkforce
HRD 8-2
United States Fire Administration
ObjectivesObjectives
Explain the importance and methods of Explain the importance and methods of employee recruitment from the service employee recruitment from the service community;community;
Explain the importance of encouraging Explain the importance of encouraging employee retention;employee retention;
Explain the importance of employee Explain the importance of employee recognition;recognition;
Describe the chief officer’s role in Describe the chief officer’s role in encouraging the professional encouraging the professional development of the workforce through development of the workforce through diversitydiversity
HRD 8-3
United States Fire Administration
ObjectivesObjectives(continued)(continued)
List methods for providing professional List methods for providing professional development opportunities for development opportunities for subordinatessubordinates
Describe stress management techniques Describe stress management techniques Identify intra- and inter-departmental Identify intra- and inter-departmental
systems of personnel supportsystems of personnel support Describe when and how to access support Describe when and how to access support
systemssystems Explain the importance of recognizing the Explain the importance of recognizing the
difference between one’s role as chief difference between one’s role as chief officer and one’s identity as a person officer and one’s identity as a person
HRD 8-4
United States Fire Administration
Recruiting From the Service Recruiting From the Service CommunityCommunity
How does the fire department benefit from How does the fire department benefit from recruiting employees from the service recruiting employees from the service communitycommunity??
HRD 8-5
United States Fire Administration
RetentionRetention
Why do people leave the fire service?Why do people leave the fire service?
HRD 8-6
United States Fire Administration
Effective Retention Effective Retention MechanismsMechanisms
What are some examples of effective What are some examples of effective human resource management human resource management retention mechanisms?retention mechanisms?
HRD 8-7
United States Fire Administration
Recognizing Employee Recognizing Employee ContributionContribution
How can employee recognition help How can employee recognition help with recruitment and retention?with recruitment and retention?
HRD 8-8
United States Fire Administration
Program AwarenessProgram Awareness
Ensure everyone knows about the Ensure everyone knows about the recognition programrecognition program
Provide training on each Provide training on each recognition programrecognition program
HRD 8-9
United States Fire Administration
Formal and Informal Formal and Informal RecognitionRecognition
Formal recognition is Formal recognition is highly publicized and highly publicized and is ceremonialis ceremonial
Informal recognition Informal recognition can happen can happen spontaneously and on spontaneously and on a very small scale a very small scale
HRD 8-10
United States Fire Administration
Program Goal ExamplesProgram Goal Examples
Employee moraleEmployee morale Physical fitnessPhysical fitness Employee retentionEmployee retention Cleanliness of departmentCleanliness of department Scores on certification testsScores on certification tests
HRD 8-11
United States Fire Administration
Provide Motivating AwardsProvide Motivating Awards
Determine appropriate and desirable awards:Determine appropriate and desirable awards:Review what has worked in the pastReview what has worked in the pastUse employee questionnairesUse employee questionnairesKnow your employee needs, wants, and Know your employee needs, wants, and motivationsmotivations
HRD 8-12
United States Fire Administration
Measure and Document Measure and Document ResultsResults
Measure success Measure success through employee through employee surveys, performance surveys, performance statistics, and the statistics, and the turnover rateturnover rate
Save documentation Save documentation to justify keeping the to justify keeping the program program or or recommendations for recommendations for program changesprogram changes
HRD 8-13
United States Fire Administration
Low or No Cost RecognitionLow or No Cost Recognition
Personal recognitionPersonal recognition– A sincere thank you in person, by A sincere thank you in person, by
telephone, written note, or email telephone, written note, or email Public recognitionPublic recognition
– Praise in front of peers Praise in front of peers – Display achievements in highly visible Display achievements in highly visible
areas areas
HRD 8-14
United States Fire Administration
Professional Development as Professional Development as Reward OpportunitiesReward Opportunities
Learn and gain experience in Learn and gain experience in different areasdifferent areas
Attend conferences and seminarsAttend conferences and seminars Receive educational benefitsReceive educational benefits
HRD 8-15
United States Fire Administration
Professional DevelopmentProfessional Development
What is professional development?What is professional development?
HRD 8-16
United States Fire Administration
Professional Development Versus Professional Development Versus TrainingTraining
Training can be a Training can be a quick fix for small quick fix for small problems or needs problems or needs
Professional Professional development is part development is part of a long-term of a long-term training plantraining plan
HRD 8-17
United States Fire Administration
Nontraditional OpportunitiesNontraditional Opportunities
What are examples of nontraditional What are examples of nontraditional professional development opportunities?professional development opportunities?
HRD 8-18
United States Fire Administration
Mentoring Versus CoachingMentoring Versus Coaching
Mentoring focuses on the Mentoring focuses on the professional development and professional development and advancement of high achievers advancement of high achievers
Coaching focuses on performance Coaching focuses on performance improvementimprovement
HRD 8-19
United States Fire Administration
Mentor Selection GuidelinesMentor Selection Guidelines
Should not be the protégé’s Should not be the protégé’s immediate managerimmediate manager
Should have many years of Should have many years of experience in the area in which they experience in the area in which they are mentoring are mentoring
Be observant, a good listener, able to Be observant, a good listener, able to empathize with others, and a good empathize with others, and a good communicator communicator
HRD 8-20
United States Fire Administration
Mentoring ProcessMentoring Process
Choose a protégé that Choose a protégé that is a top performer, is a top performer, motivated, and desires motivated, and desires a higher positiona higher position
Create a personal Create a personal development action development action plan that reflects goals, plan that reflects goals, costs, resources, and costs, resources, and limitationslimitations
Put the plan in actionPut the plan in action
HRD 8-21
United States Fire Administration
Mentoring ProcessMentoring Process(continued)(continued)
Hold the protégé responsible for Hold the protégé responsible for the outcomesthe outcomes
Review the plan periodically, Review the plan periodically, update and evaluate the plan’s update and evaluate the plan’s effectivenesseffectiveness
Give protégé recognition when he Give protégé recognition when he or she succeeds or she succeeds
HRD 8-22
United States Fire Administration
Activity 8.1: Professional Activity 8.1: Professional Development GoalsDevelopment Goals
Time:Time: –Total Time: 35 minutesTotal Time: 35 minutes–Discussion Time: 10 minutesDiscussion Time: 10 minutes
Purpose:Purpose: –To define the chief officer’s role in the To define the chief officer’s role in the
professional development of subordinatesprofessional development of subordinates–To identify and list methods for providing To identify and list methods for providing
professional development opportunities professional development opportunities and recognition to subordinatesand recognition to subordinates
HRD 8-23
United States Fire Administration
Activity 8.2: Create a Activity 8.2: Create a Professional Development PlanProfessional Development Plan
Time:Time: –Total Time: 20 minutesTotal Time: 20 minutes–Discussion Time: 10 minutesDiscussion Time: 10 minutes
Purpose:Purpose: –To provide practice for creating To provide practice for creating
professional development plansprofessional development plans–To identify career/professional needs of To identify career/professional needs of
the chief officerthe chief officer
HRD 8-24
United States Fire Administration
StressStress
What causes stress in the fire service?What causes stress in the fire service?
HRD 8-25
United States Fire Administration
Consequences of Chronic Consequences of Chronic StressStress
IllnessIllness Accidents and injuryAccidents and injury Substance abuseSubstance abuse Family problems and Family problems and
divorcedivorce Poor job Poor job
performance/mistakesperformance/mistakes Damaged community Damaged community
relationsrelations AttritionAttrition
HRD 8-26
United States Fire Administration
Everyday StressorsEveryday Stressors
There are many stressors from There are many stressors from everyday life that does not involve everyday life that does not involve work. work.
HRD 8-27
United States Fire Administration
Work Related StressWork Related Stress
Fulfilling the many roles and responsibilities Fulfilling the many roles and responsibilities of a chief officer can create stress.of a chief officer can create stress.
HRD 8-28
United States Fire Administration
Disaster Scene Stress FactorsDisaster Scene Stress Factors
Concern for their personnel’s well Concern for their personnel’s well being at a disaster scene being at a disaster scene
Activities are under the scrutiny of Activities are under the scrutiny of the public and community officials the public and community officials at disaster scenesat disaster scenes
Decisions under pressure while Decisions under pressure while knowing their careers may be on knowing their careers may be on the line the line
HRD 8-29
United States Fire Administration
Stress SymptomsStress Symptoms
Stress can occur on three levels, Stress can occur on three levels, physical, cognitive, and emotional.physical, cognitive, and emotional.
HRD 8-30
United States Fire Administration
Physical Stress SymptomsPhysical Stress Symptoms
NauseaNausea TremorsTremors Feeling Feeling
uncoordinateduncoordinated Profuse sweatingProfuse sweating ChillsChills DiarrheaDiarrhea DizzinessDizziness
Chest pains Chest pains Rapid heart beatRapid heart beat Rapid breathingRapid breathing Increased blood Increased blood
pressurepressure HeadachesHeadaches Muscle achesMuscle aches Sleep disturbance Sleep disturbance
HRD 8-31
United States Fire Administration
Possible Cognitive SymptomsPossible Cognitive Symptoms
Slowed thinkingSlowed thinking Difficulty making Difficulty making
decisionsdecisions Difficulty problem Difficulty problem
solvingsolving DisorientationDisorientation ConfusionConfusion Difficulty Difficulty
concentratingconcentrating
Difficulty Difficulty calculatingcalculating
Memory problems Memory problems Difficulty naming Difficulty naming
common objectscommon objects Seeing disturbing Seeing disturbing
events over and events over and overover
Distressing dreams Distressing dreams Poor attention spanPoor attention span
HRD 8-32
United States Fire Administration
Possible Emotional SymptomsPossible Emotional Symptoms
AnxietyAnxiety FearFear GuiltGuilt GriefGrief DepressionDepression SadnessSadness Feeling lostFeeling lost Feeling Feeling
abandonedabandoned Feeling isolatedFeeling isolated
Worrying about Worrying about othersothers
Wanting to hide Wanting to hide Wanting to limit Wanting to limit
contact with contact with othersothers
AngerAnger IrritabilityIrritability Feeling numbFeeling numb Being startledBeing startled Being shockedBeing shocked
HRD 8-33
United States Fire Administration
Employee Stress PreventionEmployee Stress Prevention
How do you prevent workplace stress?How do you prevent workplace stress?
HRD 8-34
United States Fire Administration
Workplace Stress MitigationWorkplace Stress Mitigation
Look for signs of Look for signs of stress stress
Provide access to Provide access to counseling services counseling services
Provide stress Provide stress awareness and awareness and management management trainingtraining
HRD 8-35
United States Fire Administration
Tips For Coping with StressTips For Coping with Stress
Try to view stressful situations as Try to view stressful situations as challenges to overcomechallenges to overcome
Reduce workload and obligations if Reduce workload and obligations if possiblepossible
Get plenty of restGet plenty of rest Eat good nutritious mealsEat good nutritious meals Get plenty of physical exerciseGet plenty of physical exercise
HRD 8-36
United States Fire Administration
Tips For Coping with StressTips For Coping with Stress(continued)(continued)
Avoid sugar, caffeine, alcohol, and Avoid sugar, caffeine, alcohol, and nicotinenicotine
Spend time with loved ones Spend time with loved ones After a stressful work day, work on After a stressful work day, work on
a hobby or do things that feel gooda hobby or do things that feel good Talk to people – talk is a very Talk to people – talk is a very
healing medicine healing medicine
HRD 8-37
United States Fire Administration
Activity 8.3: Techniques for Activity 8.3: Techniques for Managing StressManaging Stress
Time:Time: –Total Time: 35 minutesTotal Time: 35 minutes–Discussion Time: 20 minutesDiscussion Time: 20 minutes
Purpose:Purpose: To identify and describe stressors and To identify and describe stressors and stress management techniquesstress management techniques
HRD 8-38
United States Fire Administration
Support SystemsSupport Systems
Support systems provide assistance for Support systems provide assistance for work-related and personal problems. work-related and personal problems.
HRD 8-39
United States Fire Administration
Employee Assistance Programs Employee Assistance Programs
Provides employees help with coping Provides employees help with coping or resolving their personal or work or resolving their personal or work related problems. related problems.
HRD 8-40
United States Fire Administration
EAP Referral GuidelinesEAP Referral Guidelines
Warnings, admonishments, or Warnings, admonishments, or reprimandsreprimands
Employee suspensionEmployee suspension Verified positive drug testsVerified positive drug tests Admittance of mental or alcohol Admittance of mental or alcohol
illness illness
HRD 8-41
United States Fire Administration
EAP Referral StepsEAP Referral Steps
Document work performance or Document work performance or misconduct and practice good record misconduct and practice good record keepingkeeping
Consult an EAP counselor and schedule Consult an EAP counselor and schedule employee’s appointment employee’s appointment
Explain and recommend the EAP to the Explain and recommend the EAP to the employeeemployee
Inform employee of the appointmentInform employee of the appointment Explain consequences if no Explain consequences if no
improvement improvement
HRD 8-42
United States Fire Administration
Critical Incident Stress Critical Incident Stress Debriefing/ManagementDebriefing/Management
The purpose of CISD/CISM is to The purpose of CISD/CISM is to mitigate the psychological effects mitigate the psychological effects associated with trauma exposure. associated with trauma exposure.
HRD 8-43
United States Fire Administration
Health and Wellness ProgramsHealth and Wellness Programs
Health and wellness programs Health and wellness programs usually consist of health screenings, usually consist of health screenings, health and wellness education, and health and wellness education, and physical fitness programs. physical fitness programs.
HRD 8-44
United States Fire Administration
Peer Counseling and MediationPeer Counseling and Mediation
During stressful or crisis situations, it During stressful or crisis situations, it is often easier to talk to someone is often easier to talk to someone who is also a firefighter and can who is also a firefighter and can relate to your situation.relate to your situation.
HRD 8-45
United States Fire Administration
Activity 8.4: Support SystemsActivity 8.4: Support Systems
Time:Time: –Total Time: 20 minutesTotal Time: 20 minutes–Discussion Time: 10 minutesDiscussion Time: 10 minutes
Purpose:Purpose: –To identify systems of support for To identify systems of support for personnel personnel –To describe when and how to access To describe when and how to access support systemssupport systems
HRD 8-46
United States Fire Administration
Distinguishing Yourself from Distinguishing Yourself from Your RoleYour Role
Being a chief officer is not who you are; it Being a chief officer is not who you are; it is your job description, the title you wear, is your job description, the title you wear, and the role you play while at work. and the role you play while at work.
HRD 8-47
United States Fire Administration
Receiving PraiseReceiving Praise
When you receive complements and praise, When you receive complements and praise, remember the distinction between yourself remember the distinction between yourself and your role. and your role.
HRD 8-48
United States Fire Administration
Receiving CriticismReceiving Criticism
While you now have greater power While you now have greater power and authority, you may also be and authority, you may also be doubted, second-guessed, criticized, doubted, second-guessed, criticized, and challenged.and challenged.
HRD 8-49
United States Fire Administration
Dangers of Confusing Role Dangers of Confusing Role With SelfWith Self
People will appear to like or dislike People will appear to like or dislike you, depending upon your position you, depending upon your position on issues important to them. on issues important to them.
HRD 8-50
United States Fire Administration
Activity 8.5: Role ConflictsActivity 8.5: Role Conflicts
Time:Time: –Total Time: 30 minutesTotal Time: 30 minutes–Discussion Time: 10 minutesDiscussion Time: 10 minutes
Purpose:Purpose: To identify potential conflict between To identify potential conflict between roles. roles.
HRD 8-51
United States Fire Administration
SummarySummary
Formal systems of supportFormal systems of support– Employee assistance programsEmployee assistance programs– Critical incident stress debriefingsCritical incident stress debriefings– Health and wellness programsHealth and wellness programs– Peer counseling and mediationPeer counseling and mediation– Physical fitness programsPhysical fitness programs– MentoringMentoring
HRD 8-52
United States Fire Administration
SummarySummary(continued)(continued)
Informal systems of supportInformal systems of support– Employee recognitionEmployee recognition– Recruitment and retentionRecruitment and retention– Professional developmentProfessional development– Stress managementStress management– Recognizing the difference between Recognizing the difference between
your role and selfyour role and self
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