university e-commerce: a balancing act (166247859)
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7/29/2019 University E-Commerce: A Balancing Act (166247859)
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University E-Commerce: A Balancing Act
Presented by: David Seago, Director of Internet SystemsBrennon Arnold, Asst. Director of Internet Systems
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University E-Commerce: A Balancing Act
Introduction
- Before E-Commerce- Why E-Commerce?
- Baylor’s History With Ad-Hoc E-Commerce
• Deposits/Application Fees• Conferences/Camps• Non-Athletic Events
- Where We Are Today
- Q & A
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University E-Commerce: A Balancing Act
Before E-Commerce…
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Before E-Commerce
University E-Commerce: A Balancing Act
???
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University E-Commerce: A Balancing Act
Why E-Commerce?
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History of Ad-Hoc E-Commerce at Baylor
University E-Commerce: A Balancing Act
First Venture Into E-Commerce (2003)
Financial System
Bank
Baylor-HostedShopping Cart &Payment Collection
Order Entry
??
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University E-Commerce: A Balancing Act
The Sequel (2004 - 2006)
FinancialSystem
Bank
Baylor-DevelopedOrder & PaymentCollection System
Order Entry
Cashier’s OfficeManual
Ledger
History of Ad-Hoc E-Commerce at Baylor
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What We Had Was CHAOS!!
University E-Commerce: A Balancing Act
???
Financials
Can balance ever be achieved???
Order Fulfillment
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University E-Commerce: A Balancing Act
How Did We Achieve Balance?
Created an E-Commerce System that Acts as a “Traffic Cop” Between
Order Processing and Financial Recording
• Centralized Database for allE-Commerce Activities
• Standardized Procedures for Accepting Orders
• Back-end Processes for Auditingand for Funneling Information to Appropriate Systems
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University E-Commerce: A Balancing Act
Centralized E-Commerce Database
• Form Definitions• Accounting Details
• Controls (Dates, Payment, Status)• Departmental Contact Info• Order Entry URL• Unique Form ID• Payment Processor Link
• Transactions/Refunds• System Post Dates• Payment Info• Balance Info• Order Info XML Blob (Trans Only)
• Reconciliation Info• All Transactions That Have Come
Through Payment Processor • Used for Auditing Purposes
MSSQL
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University E-Commerce: A Balancing Act
• Form Authorization Workflow
• Form ID Tied to Predefined Form IDin E-Comm Database (Insures Correct Accounting Info for Every Transaction)
• Unique Transaction ID (Follows
Transaction Throughout the System)
• Flexibility to Handle Any Type of Orders
• Standardized Code For CommunicationWith E-Comm Database
• PHP Functions• .NET Functions• CMS Functions
Standardized Order Acceptance Procedures
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University E-Commerce: A Balancing Act
Back-end Processes
• Postbacks From Payment Processor
• Auditing to Identify Anomalies
• Updating of Transaction Balances &Statuses
• Posting to Financials and Other Systems as Needed
• Processing of Recurring Payments
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Achieving Balance (Phase 1 - 2007)
University E-Commerce: A Balancing Act
Cashier’s Office
FinancialSystem
Order Entry
E-Comm Sys
Third-Party HostedPayment Collection
Web Order System(s)
Bank
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University E-Commerce: A Balancing Act
Cashier’s Office
FinancialSystem
Order Entry
E-Comm Sys
Third-Party HostedPayment Collection
Web Order System(s)
Bank
Achieving Balance (Phase 2 - 2009)
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University E-Commerce: A Balancing Act
Cashier’s Office
FinancialSystem
Order Entry
E-Comm Sys
Third-Party HostedPayment Collection
Web Order System(s)
Bank
Achieving Balance (Phase 2.5 - 2012)
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Balance Achieved!!
University E-Commerce: A Balancing Act
Financials Order Fulfillment
E-COMM SYS
Baylor ITS
• Easy Forms• Manageable• Secure• Prevent Errors
• No $$ Accepted w/o Designation
• Handles Multiple Accounts
• Handles Multiple Departments
• Form Collects Order Info
• Department Handles Fulfillment
• Update Other Systems As Needed
UniqueTransaction ID
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University E-Commerce: A Balancing Act
Q & A
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University E-Commerce: A Balancing Act
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