unknown truth of sap tm, sap em and sap crm
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Unknown Truth of SAP TM,
SAP EM and SAP CRM
Gopi Chandrakesan
SAP Event Management
Current challenges in Supply Chain Management
AgendaIntroduction
Case Study – Car Industry
Why SAP Transportation Management, SAP Event
Management and SAP Customer Relationship Management
trio require?
SAP Transportation Management examples
Benefits and Advantages
Conclusion
Introduction
Today, supply chain management is a crucial part for any business.
Procuring a semi-finished or finished product, from the
manufacture to the full finished product, moving it to a
warehouse, and then delivering to the customer becomes quite a
challenge in each and every step of the business process cycle.
• American car requires 45000 components to make a single vehicle
• Toyota requires 25000 components to make a single vehicle
• Average 10% to 20% of orders are not delivered on time due to many different reasons
• 40% of the manufacturing company’s revenue comes from just 5% of repeat and regularcustomers
Book Reference: Total Supply Chain Management by Ron Basu and J. Nevan Wright
Case Study – Car Industry
• Source components from Vendor from other part of the world like China, India, Taiwan etc
• Book Ocean Liners on time
• Co-ordinate with Freight Forwarders
• Custom Regulatory issues
• Cross bordering issues
• Delays due to nature cause
Current challenges in Supply Chain Management
Why SAP Transportation Management, SAP Event
Management and SAP Customer Relationship Management
trio require?
High visibility and the ability to immediately perform actions within the SLA
period when issues arise in the overall supply chain process
A proactive approach or method instead of reactive approach
Integrate SAP EM to SAP CRM task via ERMS
SAP Transportation Management Examples
Example 1- Custom Clearance Issue
Example 2 – Damage of Goods
Benefits and Advantages
• Proactive customer service
• Automated assignment of a task to the relevant team for action
• High visibility
• The opportunity to action immediately within the timeframes of an SLA
• Fill the gaps and tighten the integration of the supply chain management
process
• Mitigate the risk of losing customers
• Monitor and evaluate your customer service
Conclusion
SAP Event Management has not been integrated with SAP
Customer Relationship Management in the Standard SAP
offering as of now. However, the customized solution
provides 100% transparent visibility of your sales and
enables a proactive approach to customer service.
Unknow
n T
ruth
of S
AP T
M, S
AP E
M a
nd S
AP C
RM
THANK YOU
Gopi Chandrakesan – SAP Event Management Consultant
Contact me gopi.chandrakesan@fitgaptechnologies.com or rcgopi@gmail.com
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