usa / mo / st. louis / 63112 / 1019 skinker parkway

USA / MO / ST. LOUIS / 63112 / 1019 SKINKER PARKWAY

• CompleteCloud Overview

• Assessment Highlights • Current IT Expenditures

• CompleteCloud Proposal and Pricing

• Next Steps

A G E N D A

CompleteCloud Overview

• Complete IT Outsource • All New Enterprise Level Infrastructure• Never Buy Another PC or Server Again• Lifetime Microsoft Upgrades• Never Pay Another Internet Bill• Access To Desktop Anywhere, Anytime, On Any Device• 24/7 IT Support

…All Under a Per Employee Per Month Utility Pricing Model

CompleteCloud Overview

Assessment Highlights

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

HARDWARECurrent State

•Aging Servers coming off lease in October

•New computers

•Disk Backup

•No Consistent Refresh Cycle

•Some Current Storage Pressures

•Looking to expand and grow

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•All New Servers

•All New Virtual PCs

•All New LAN Equipment

•New Firewall

•Unlimited Storage

•Redundant Infrastructure

•Utilize current computers as access devices

•New Thin Clients as you replace old computers or hire new employees

•All future upgrades and enhancements to the network provided

HARDWARECurrent State

•Aging Servers coming off lease in October

•New computers

•Disk Backup

•No Consistent Refresh Cycle

•Some Current Storage Pressures

•Looking to expand and grow

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•Various versions of Windows/Office

•Office365 Email and Office365 Pro Desktop

•Terminal Server and SQL Server

•Spectrum on server, McCormick utilize dongle at server level, AutoCAD, Revit, Navisworks

SOFTWARE LICENSING

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•All New Standardized Windows Operating System as well as Microsoft Office Professional 2013, Lync 2013

•Dedicated Exchange

•New server licenses and build out

•Forefront Anti Malware

•SharePoint Foundation

•Migrate all Business Line Software

•Software assurance and all upgrade labor for future Operating System and Office Suite migrations included

Current State

•Various versions of Windows/Office

•Office365 Email and Office365 Pro Desktop

•Terminal Server and SQL Server

•Spectrum on server, McCormick utilize dongle at server level, AutoCAD, Revit, Navisworks

SOFTWARE LICENSING

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•Outsourced 24/7 Monthly Managed Service

•Extra hourly charges for setting up new computers

•Not sure how many monthly tickets submitted

•Area of improvement: Response Time

•Manages ISP

SUPPORT

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•Unlimited 24/7 U.S. Based Help Desk

•1% of Avatara users submit ticket per day

•90% of issues handled by Tier 1 within 30 minutes

•Estimated ticket volume based on user count

•Active Monitoring and Management

•No hidden support cost

•Single support structure for all Vendor Management (computers, ISP, Third Party software, etc.)

Current State

•Outsourced 24/7 Monthly Managed Service

•Extra hourly charges for setting up new computers

•Not sure how many monthly tickets submitted

•Area of improvement: Response Time

•Unity Electric Manages ISP

SUPPORT

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•14 laptops for field employees

•Tablets and Phones used for email in the field

•Utilizing Citrix “VDI in a Box” and have not been happy with it

•Terminal server for business line application

•Looking into new cloud solutions

MOBILITY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

MOBILITY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•Full computer and network access

•Device Independent… Employees can use iPads, phones, or other personal devices

•Print remotely

•VDI facilitates the use of Gigabyte bandwidth from anywhere.

•No data resides on physical/mobile devices

•Moving people between offices or spinning up new locations is easier than ever

Current State

•14 laptops for field employees

•Tablets and Phones used for email in the field

•Utilizing Citrix “VDI in a Box” and have not been happy with it

•Terminal server for business line application

•Looking into new cloud solutions

MOBILITY

“I was able to check out a model while sitting on the bleachers at my kids practice.”LEOK Engineer

“We have architects working from home for the first time.”Arcturis Executive

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•Daily backups off-site to disk by MSP

•Unsure how often backups are tested

•No copy of all application off-site

•No Documented Disaster Recovery Plan

DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•All Servers and PCs backup using disk-to-disk cross site image synchronization with 30 day snapshot retention

•File restoral is handled real-time

•Redundant Data Centers

•Site and Equipment Independent

•Centralized and Secured Data Storage

•Fully Documented Disaster Recovery Plan

Current State

•Daily backups off-site to disk by Ray Morgan

•Unsure how often backups are tested

•No copy of all application off-site

•No Documented Disaster Recovery Plan

DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•Firewall, Anti-Spam, and Anti-Malware (unsure what is used)

•No Application Download Restrictions

•Unlocked Server Room and Server on floor

•Customer and Company Data on Personal Computers

•No Employee Termination Policy

•A Few Recent Virus issues (5-6 last year)

SECURITY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•New Firewall, Malware, and Spam Filters

•Secure Double Redundant SSAE16 Enterprise Data Centers with Physical and Electronic Security Policies and Practices

•Active Monitoring and Intrusion Detection

•Centralized and Secured Data Storage

•Removing Customer and Company Data from PCs and Laptops

•Standardized Best Practice Employee Termination Policy

Current State

•Firewall, Anti-Spam, and Anti-Malware (unsure what is used)

•No Application Download Restrictions

•Unlocked Server Room and Server on floor

•Customer and Company Data on Personal Computers

•No Employee Termination Policy

•A Few Recent Virus issues (5-6 last year)

SECURITY

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

Current State

•Charter, fiber at Location 1

•Comcast, broadband at Location 2

•ATT, U-verse DSL at Location 3

•Reported a few issues with Location 2

•Only down once at Location 1 but for a day and a half (fiber line cut)

•Has backup 4G Verizon Modems at Location 1 and Location 2

INTERNET/BANDWIDTH

A S S E S S M E N T H I G H L I G H T S

Points of Interest from Assessment:

CompleteCloud

•Avatara will keep current internet at Location 1 and Location 2, but look into new service for Location 3. All sites are serviceable with CompleteCloud

•Internet vendor selection, management, and payables handled by Avatara as a bundled component of the service and included in the per user fee.

Current State

•Charter, fiber at Location 1

•Comcast, broadband at Location 2

•ATT, U-verse DSL at Location 3

•Reported a few issues with Location 2

•Only down once at Location 1 but for a day and a half (fiber line cut)

•Has backup 4G Verizon Modems at Location 1 and Location 2

INTERNET/BANDWIDTH

Current IT Expenditures

CompleteCloud Proposal and

Pricing

Next Steps

Decision and Contract

30 Day Implementation and Migration•Collect User Forms•Plug in Data Capture Box•Built New “IT Home” in Redundant Data Centers•Migration Weekend•Training Your Employees

NEXT STEPS