user survey

User Survey

Fran Wilson

Director

Resource Sharing

Outline

Timing & Rationale Methodology

– Qualitative & Quantitative stages

Scope of Survey Qualitative findings Seeking your Participation

Timing & Rationale

Last survey - Kinetica 2002 New Libraries Australia service - end 2005 Benchmarking against previous surveys Development of the Libraries Australia

Business Plan 2007-2010

Methodology

Nielsen//NetRatings Methodology

– Qualitative & Quantitative stages

Interviews with 16 CEOs/Library Managers 2 Focus groups each with 8 participants

– Cataloguing and Interlending/Search

Across all library sectors & anonymous

Scope of Survey

Level of satisfaction with overall service Level of satisfaction & feedback on:

– LA Search– LA Cataloguing– LA Document Delivery– LA Administration

Subscription & Pricing Helpdesk/Communication/User Support/Training Future directions

Qualitative findings

Positive change– Improvement based on efficiency, speed, stability

and functionality– Cataloguing client and batch loading processes

Core component of library activities Major usefulness in area of cataloguing Difference b/w Free and Subscription End user access still not widely offered

Seeking your participation

Have your say! Early 2007

– CEOs/Library managers & practitioners

Update your library’s contact details in Australian Libraries Gateway (ALG)