vehicle service information:

1

Vehicle Service Information:

“Fixed right the first time!”

2

Vehicle Service Information:

“The Plan for today”

• Classroom activity: Background information

• Lab: Student activities

• Wrap-up: “What have we learned”

3

Vehicle Identification Number

• Top of dashboard cover

• Drivers’ side ‘B’-post

• Floor in front of drivers seat

• Engine compartment bulkhead

4

Engine and emissions information

•Vehicle Emissions Control Information Label•Located under the hood.

5

Engine number

6

Vehicle Owner’s Manual

• Info for new owner’s ‘first-drive’

• Helpful to confirm systems normal operation

7

Manufacturer Service Manuals

• Specific to a vehicle

• Designed to be used by dealership technicians

8

‘Generic’ Service Manuals

• General service and repair information• Intended for the ‘do-it-yourselfer’

9

Professional trade magazines

• Intended for the automotive repair professional• Contains unbiased information

10

Electronic Service Manuals

• DVD or CD-ROM electronic format• Allows for storing large amounts of information

11

Web-based Service Manuals

Subscription allows

downloading of

service information-

pdf format

12

Technical Service Bulletins

• Field repair information not in Service Manuals

• Also contains campaign and recall information

13

Hot-Line services

• Provides information and help for unique service and repair needs

• These groups have vast data bases of information available.

14

Wrap-up: What have we learned?

Vehicle information

• Vehicle Identification Number (VIN)

• Vehicle Emissions Control Information label (VECI label)

• Engine numbers

15

Wrap-up: What have we learned?

Vehicle service information sources

• Owner’s Manual

• Professional trade magazines

• Service Manuals

• Technical Service Bulletins (TSB’s)

• Hot-Line services

16

Wrap-up: What have we learned?

Good service information helps support “fixed right first time!”

17

ASE certification

• 8 component group areas

• Vehicle service information applies to all 8 areas

• Certification provides credibility for today’s professional technicians