verichannel omni-channel delivery solution for insurance library/marketingkit/verichannel... ·...

Omni-ChannelDelivery Solutionfor Insurance

VeriChannel

CUSTOMERPORTAL

AGENCYPORTAL

MOBILEAPPLIATIONS

BROKERAGEAPPLICATIONS

ONLINESALES

CONTACTCENTER

SOCIALCHANNELS

VeriTouchMicrosoftDynamicsPlatform

Omni-Channel Framework

Integration Connectors

Offer Box Alert Box Non-STP Workflow

Report

Productivity ToolsVisual Studio Addin

UI Designer

Business RulesValidations

AuthenticationAuthorizationFlow ControllerPipelinesHandlers

LoggingConfig Mgmt.Exception Mgmt.CachingMulti-Lang Support

MonitoringTracingNotificationsAccounts FilteringStatic Data

InfrastructureServices

DelegatedAdministration

QuotationEngine

TransactionRights & Limits

PENSIONFUND

LIFEINSURANCE

CORE INSURANCE PRODUCTS

HEATHINSURANCE

VeriChannel - Omni-Channel Delivery Solution for Insurance www.veripark.com

In the age of the digital consumer, insurance companies have to offer their customers, brokers and agents a consistent experience across all channels. While simple in theory, the proliferation of departmental solutions in insurance companies leads to a fragmented infrastructure that creates an obstacle to consistent customer experience.

VeriChannel offers a seamless Omni-Channel experience to customers and intermediaries like brokers and agents, whilst offering a Unified Transaction Front-end. VeriChannel provides a single platform for front office to reduce development and maintenance costs. The solution enables insurance companies to increase efficiency and agility, while enhancing customer experience and productivity.The solution can also connect to any other Channel (for instance, social media) by providing extensible web services.

As a proven and scalable platform for Omni-Channel Insurance, VeriChannel sits on top of existing IT systems and enables zero footprint and secure integration to disparate business applications. With its flexible architecture, VeriChannel reduces time-to-market of new features, decreases application development and maintenance costs and provides cross channel consistency.

HYBRIDAPPS

NATIVEAPPS

RESPONSIVEUSER INTERFACE HTML5

VeriChannel - Omni-Channel Delivery Solution for Insurance www.veripark.com

VeriChannel Mobile Applications provides anytime, anywhere access to customers and intermediatiries like brokers and agents across leading mobile platforms like iOS, Android, Windows. The solution offers a browser based interface as well as Native and Hybrid applications to be downloaded from online stores.

VeriChannel is an Omni-Channel online infrastructure to serve insurance company’s existing transactions to agents via different channels by acting as a middleware in front of back-end systems, coordinating the transaction flow and providing presentation and service interfaces for these channels as it’s main target is to provide “one” application to manage all delivery channels.

Mobile Applications

Customer Portal

Agency Portal

VeriChannel Customer Portal extends the Omni-channel experience of Insurance customers. VeriChannel links core Insurance business applications together and creates comprehensive, easy to use and modern Customer Portal environment.

Quick Time to Market:Most of the functionality is already defined, and extensions can be done using VeriChannel Visual Designer along with readily available integration connectors for quicker delivery.

High Security:With built in Security features as well as compliance with latest security standards, VeriChannel offers a safe and secure experience for insurance companies, intermediaries and customers.

Flexibility:The modular nature of VeriChannel allows Insurance companies to choose the functionality they wish to offer to customers. Insurance companies can add product/ functionality, incrementally and continuously improve the customer

Scalability:The solution is being used by insurance companies with 5000 customers, as well as over 500,000 customers. This ensures that the solution can grow along with the customer base of the company.

Key Features

VeriChannel - Omni-Channel Delivery Solution for Insurance www.veripark.com

Since being founded in 1998 VeriPark has gone on to become a leading global software company enabling financial institutions to deliver world class customer journeys in digital and assisted channels.

VeriPark’s digital innovations and consultancy services are transforming business worldwide for banks, credit unions, insurance companies, pension funds, brokerage and wealth and investment firms. Operating in many countries worldwide, VeriPark has its main offices in the UK, Europe and the Middle-East. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions that address their specific business challenges and bring the promise of digital transformation to life.

VeriPark finance sector solution offerings

About VeriPark

Personal LoansAuto LoansMortgageCredit CardsDirect Sales Tablet AppCredit Bureau IntegrationScoringProduct credit policyDeviations & approvals

VeriLoanLoan OriginationSolution 

TellerSellerAdvisorDigital BranchBranch Open/CloseVault Open/CloseCash Recycler integrationSignature Verification

VeriBranchBranch Automation

360 Degree Customer View Know Your CustomerNew Customer EnrollmentNext Best ActionContact CenterService Requests & Complaints ManagementSales and Prospect MngmntMarketing CampaignsLoyalty ManagementCross-sell & Up-sell

VeriTouchEmpowering Financial Services Institutions toDeliver Best Customer Journeys

VeriChannelLeading Omni-Channel Banking Solution

Retail Internet BankingCorporate Internet BankingMobile BankingKiosk BankingATM ScreenContact Center BankingBranchless BankingDigital Banking

CustomerPortal

Policy ManagementFund ManagementApplicationsCampaigns

Mobile ApplicationsDigital Colleagues

Native & Hybrid AppsApple, Android & Windows

AgencyPortal

Opportunity ManagementGroup ManagementCampaignsPerformance Monitoring

Contact CenterClaim ProcessingIVR/CTI IntegrationScreen FlatteningChange Payment DetailsMaintain Customer Profile

Visual UIDesigner

Readily Available ControlsDrag & Drop integrationsAdvanced Design Environment

Data Quality

Customer Data ManagementStatic DataAutomatic RenewalsData Enrichment

DigitalSelling

New customer enrollment Payment IntegrationMultiple Product PurchaseQuotation Engine

Next Best Action

Right Offers - Right TimeComplianceInbound Interactions