video conferencing freedom
Post on 11-Jun-2015
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Video Conferencing Freedom
Leveraging New Video Conferencing Software In The World of Higher Education
Zach Phillips – Western Carolina University
BackdropWCU has
6 Hardware Codecs
4 Locations
A lot of faculty who want to talk to people outside of the state and away from higher education institutions
What we were saying
“I’m sorry but there’s not really a way for us to do what you want”
“We don’t support Skype”
The World of Video Conferencing
Video conferencing technologies are mainstream
Consumers are very familiar with:
Skype
Facetime
Google Hangouts
In Q4 2013 Alone Apple Sold…
33.8 Million iPhones
14.1 Million iPads
Fortuitous TimingWCU had purchased 2 Phoenix Audio MT-301 Units for client checkout
WCU had just signed an agreement with GoToMeeting for faculty/staff/student conferencing
Communication between clients need to be:
Intuitive
Clear
Comfortable
What makes a video conference successful?
The ability to communicate without difficulty
Enhancing Software Conference with Quality
Hardware
Audio Hardware Options for Software Conferencing
Personal - Headsets
Personal/Small Group - Conference Microphones
Medium Sized Group – Chainable Conference Microphones
Large Group – Traditional Microphones with Digital to Analog Conversion
We will have the most success if we can include hardware echo cancellation in each category!
Brands to KnowPolycom
Phoenix Audio
ClearOne
Revolabs
Video Hardware AvailableLimited Options
Traditional Small PC Webcams
Large Webcams
Traditional cameras through capture card
Brands to KnowLogitech
Microsoft
Vaddio
“OK, my Skype calls look good and sound good, but I still can’t
connect to anyone outside of Skype.”
What was the point of all this?
Options for Adding Interoperability
Hardware Gateways
Vendor Specific Integrations or Plugins
Life Size and Skype
Polycom and Microsoft Lync
Service Based
Why?No Hardware purchases needed
Works with multiple brands of existing conferencing technology
Portable!
Connects us to a wide suite of free, consumer supported technologies
Since Buying into BlueJeansWe currently use it for around half of all conferences coming into and out of WCU.
Drastic increase in the number of event types that we are able to support
Adds a level of control to desktop conferencing that we rarely get natively
Beginning to solve problems that have plagued traditional codec systems for years
Transformation of the ServiceWe’re doing more business
Previously the service revolved around forcing the customer into complying with technical requirements
Now the service revolves around applying the technology to the client’s needs
BlueJeans has emerged as our stepping stone, but the technology consideration is highly dependent on the environment
Lessons LearnedClients are already using this technology in their personal life.
By meeting them halfway we can open the door to new business and exciting new opportunities.
Having multiple paths to accomplish conferencing goals creates new functionality that’s hard to replicate with a single product
Questions?
Thanks for attending!
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