visual c.v. - career walk
Post on 02-Jul-2015
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A walk in the Ayrshire
countryside with
John Barrett
A pictorial career history
I’m seeking job opportunities in these areas:
Let's take a walk and we'll talk about my skills and
achievements...
...and you will see how I can help your organisation to improve its
service delivery.
I worked in IT management in Local Authorities for over 22 years, and acquired a wide
range of skills and experience – everything from team
leadership to project management to business and
strategic planning.
I spent over 12 years with North Ayrshire Council and
during this time I successfully embedded a culture of
customer-focused service delivery in the IT department.
This was recognised by the award of Charter Mark (“for
excellence in customer service”) and consistently high levels of customer
satisfaction.
2009/10Level of customer satisfaction 93%
User satisfaction in top quartile of
UK Councils
Like the IT Service, a high level of customer satisfaction
was attained.
In my last 4 years at North Ayrshire I was also responsible for the
development and implementation of strategy for customer service.
This encompassed strategic business planning supported by a balanced set of regularly reviewed performance measures.
I ensured that service delivery was underpinned by effective performance management.
My approach ensured that continuous improvement in service delivery could be clearly demonstrated and that
performance targets were met or exceeded.
IT Service Desk Request Performance
2009/10
Actual Target
Initial Response 99% 95%
Resolution 88% 85%
I have developed and implemented successful strategies for IT and
customer service that enabled new ways of working, generated
efficiencies and improved service delivery.
My approach to strategy development is based on
working with key stakeholdersto identify their future business
requirements…
…and combining this with insight into appropriate trends in technology and an
understanding of the organisation'spotential future operating environment.
Understanding both internal and external environments in this way provides a solid
foundation for strategic investment.
Amongst other things, my MBA has helped me view issues from different perspectives and provided me with a set of tools and
frameworks to help analyse and deal with complex organisationalissues. And so help me see the wood from the trees!
As well as ensuring my own continuous professional development (illustrated by obtaining an MBA in 2006), I have always actively
encouraged others to do the same.
Flexibility
Adaptability
Anticipation
Agility
I delivered a cost-effective, high quality, customer-focused service through adopting a flexible approach to service
delivery.
I anticipated future requirements and
planned accordingly.
I built an agileService that
responded quickly to unplanned
change
And I ensured on-going learning and continuous improvement to enable the Service to adapt to changing
environments and pressures.
So, I can help you get the basics right – we can work together to identify the right infrastructure and applications, as well as ensuring the right procedures, processes and performance management framework for your organisation are
in place.
Together we can improve customer service for both your
internal and external customers…
…and use the most appropriate technology
to help achieve this.
insight
inspiration
innovation
I can also prepare you for the future and help you do things differently and better.
We can work together to make better use of technology and information to achieve your
business objectives.
Thanks for your company during our walk.
I’m seeking temporary or permanent jobs.
You can contact me at:
JGBarrett16@gmail.com
http://twitter.com/JohnGB16
http://uk.linkedin.com/in/johngbarrett
John Barrett
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