voip system
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8/2/2019 Voip System
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VOIP SystemVOIP System
By : Eng. Mohamed Suleiman AbdallaTechnical Support EngineerTechnical Support Engineer
Website: www.gmicrosys.com E-mail: info@gmicrosys.com
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What isWhat is VOIP?VOIP?
• Voice Over Internet Protocol
– A telephone system which takesadvantage of the existing data
network combining elements of
current telephone and datatechnologies
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VoIP System StructureVoIP System Structure
• UtilizesUtilizes existing Integratedexisting Integrated BackboneBackbone• Distributed architectureDistributed architecture
• Primary Components:Primary Components:
• IPIP telephonestelephones
• GatewaysGateways to the publicto the public
phone network phone network
• Call managementCall management serversservers
• Specialized serversSpecialized servers (voice(voice
mail, etc.)mail, etc.)
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VoIP System Structure VoIP System Structure
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User AdvantagesUser Advantages of of VOIPVOIP
(Voice Over Internet Protocol)
VoiceMail messages can be ported to your email client
(must be an Exchange client) – You can receive your VoiceMail messages anywhere by
simply logging into your email either at the office or from a
remote location (home, hotel, etc.)• *OR* by calling the College’s phone number (814-865-2700)
and entering your ID (5-digit office phone number) & passwordto gain access to your Voicemail, as well as your email messages
Use Directory Services through your phone to search for PSUphone numbers (available as of March 2006)
– University will make information available from Penn State LDAPserver - search for phone numbers directly from your VOIP phone
Configure your phone via the Web (available as of June 2004)
– You can configure your own speed dials and also set call forwardingvia your Web Browser from any location - https://voip.psu.edu
• Note: This web functionality may not be available for all models
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Cost SavingsCost Savings of of VOIPVOIP
(Voice Over Internet Protocol)
No monthly equipment maintenancePhones covered for one year (but warranty extended - PSU )Replacement cost is $100 additional to current cost
Save $7 $8.50 per telephone line (from $18 to $11) $9.50*
Save $4 $5.50 per TNS voice mail box (from $8 to $4) $2.50NO monthly charge for ‘Unified Messaging’ in College(voice mail to email service)
http://tns.its.psu.edu/admin/TNSPricing.html#po *TNS cost adjustment as of 06/2008
Phone pricingPhone p
ricing (as of 08/2007 ): Note: $100 Credit on new phones expires on June 30, 2009
Model 7905 - $47 (see 7906)* Add-on modules (7914):**Model 7940 - $227 $179 * 1 add-on - $354 $289.80
Model 7960 - $287 $239 * 2 add-ons - $646 $529.80
No TSR work order fee **add-ons require a 7960 NEW 7941 ($227) & 7961 ($287) models (enhanced features) replace 7940 & 7960
NEW 7906 ($65) phone model (enhanced features) replaces Model 7905
(this model was being temporarily substituted with model 7911 – July 2006)
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What are theWhat are the DifferencesDifferences BetweenBetween
VOIPVOIP andand Existing Phone System?Existing Phone System?
PBX Existing Phone Feature
VOIP Phone Feature
Intercom 5-digit extensions used
Answering Machines Voice mail capability(no individual answering machines)
-Advantage: Check your voice mailusing phone or through email
Pooled/Shared Lines Everyone would have his/her own personal telephone number and voice mail
-Advantages: Increased privacy; voicemail can be checked through email athome or remotely
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Features AvailableFeatures Available on theon the
VOIP Set/SystemVOIP Set/System• Features will vary depending
on phone model
•Some VOIP capabilities will
be provided and controlled
through a Company
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Standard Features - Supported
Call forward busyCall forward not answeredCall forward programmable
Call pickup groupCall routingDial PlanUsing a five-digit plan
within the University Park
Campus.Display
HoldMessage waiting indication for
voice mail subscribers
Recall / timed flashTransfer Volume controlFor speakerphone equipped
modelsTouch tone dialingDTMF delivery
DTMF, also known as touch-
tone--the audible sounds you hear
when you press keys on phone
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Cisco Phone Models
Let’s take a look at the various VOIP phone models that are available and their features Available Models – 7906*, 7940/7941* & 7960/7961*
*New enhanced models 7941 and 7961 (lighted line buttons/higher resolution screens)[available as of 2006] – In addition, 7905 model is now replaced with7906 model – some
phones temporarily substituted by7911 model (07/2006) until Cisco released 7906)]
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WhatWhat YouYou Need to Determine for Need to Determine for
Your New Phone SetYour New Phone Set……
• YOU (or your area) need to
decide:
– What phone line(s) are needed
• What lines should appear on
your phone set?
– Call waiting?
– Speed dial (you can now
configure your own)
– Pick-Up Groups
– Call Forwarding Paths
– Unified Messaging
• Voicemail to College mail
server
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Recap of Your New Phone’s Features
‘Soft’ keys – options will change depending on what
you’re doing at the time
Line buttons – the # of lines will depend on your phone
model – this is a 7960 6-line phone (the buttons can be set
up as your main phone line, other line appearances, or
speed dials)
Navigation button – use ▲▼ arrows toscroll through options on screen to
select items
[DIRECTORIES] button – View ‘Missed Calls,’
‘Received Calls,’ ‘Placed Calls,’ and access Penn StateDirectory to search for PSU phone numbers
[MESSAGES] button – access your voicemail
messages using your phone, set up your
password and record or change your
voicemail greeting, etc.
[SERVICES] button – Access other phone services(Fast Dials (address-book feature-can be set up via
web)
[SETTINGS] button – Set your ‘ring’ type, change
contrast of LCD screen, etc.
[Headset] button, [Mute] button,
[Speakerphone] buttons – Use a
headset, set phone to mute, use
speakerphone
[Volume] buttons – touch
right/left to increase or
decrease volume of ring
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How Does My VOIP PhoneHow Does My VOIP Phone
Work with My Email???Work with My Email???
How do my VoiceMail messages
get into my Email InBox?
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What’s Next?What’s Next?• Steps to implementing the new
phones: – Small meetings with
representatives from eacharea/department
• To finalize individual phone set designs – Phone models and phone lines/speed-
dial setup
– In-house training prior to phoneinstallation
• Learn how to use the phone & its
features before it’s activated – Set new phone installation date
• While current phones continue to work
– Actual phone service change day• The date when the new phones become
activated
Q i
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Questions
? ? ?
0183497213
0122133716
0912235453
info@gmicrosys.com
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