volunteer recruitment and onboarding nonprofit learning point june 3, 2015

Volunteer Recruitment and Onboarding

Nonprofit Learning Point

June 3, 2015

FacultyMelissa M. Gilmore, M.Ed., CVA

gilmoredm@verizon.net

Mary Ella Douglas, CVA

maryellad@cox.net

Managing Partners

Make It Happen Now, LLC

Introductions

Name

Organization

Years in Volunteer Administration

Why you chose to take this course

Learner Objectives

Develop mission driven roles for volunteers

Identify volunteer recruitment strategies

Create effective marketing messages

Explore effective screening, placement and orientation procedures

Photographs

Best Volunteer Experience

What was it?

What made it great?

Why Engage Volunteers?

Discuss the question

Determine your group’s top 5 reasons to engage volunteers

Report out

Question:In your organization, most of the volunteers come from which group?

Mandated Volunteers- Court Referred Youth Volunteers Families Corporate Groups Short-term/Micro Virtual Readiness to Work

Volunteer Management Audit

Planning and Resources

Staffing

Volunteer Work Design

Recruitment

Interviewing and Screening

Orientation and Training

Volunteer/Employee Relations

Supervision

Recognition

Record Keeping and Relationships

Evaluation

Volunteer Input

www.energizeinc.com

Volunteer Position Description

Why have them?

Communicate clear expectations

Identify roles and responsibilities

Mutual agreement with supervisor and volunteer

Hold staff and volunteers accountable

Foundation for annual review

Examining - Identifying Areas of Need

What do you wish you had more time to do?

What could you use help with in your job?

If you could hire someone, what tasks would you hire them to do?

Which of these tasks could realistically be given to volunteers?

What would you need to do to support a volunteer for this assignment?

Examining - Identifying Areas of Need

Developing a Volunteer Position Description

Volunteer Position Description Components

Title and Introduction

Orientation and Training

Responsibilities

Outcomes/Goals

Qualifications

Work Schedule

Volunteer Position Description Sample

Time Commitment

Supervision and Support Plan

Volunteer Benefits

Start and End Dates

Recruitment MethodsChoose your most successful method of recruitment

from the choices below:

Flyer

Social Media: LinkedIn, Twitter, Facebook, etc.

Events

Website

Volunteer Centers

Newspaper

Other Volunteers; word of mouth

Group Presentations

Paid Advertising

Public Service Announcement

Other

Examples of Powerful Messages

http://www.lewisginter.org/volunteers/index.php

https://www.facebook.com/LewisGinter

https://www.youtube.com/watch?v=q_s69KAt2Tg

Social Media Messages

Create a recruitment message using at least one type of social media.

Organizational Culture

What’s your organization’s acceptance of volunteers?

If there was one thing you could change about your organizational culture toward volunteerism, what would it be?

Why Interview Volunteers?Get to know each other

See your work environment

Ask questions

Meet the supervisor

Assess suitability/fit

Avoid risk

Determine motivation

Asking the Right Questions

• Behavior-based questions are questions that elicit specific examples of a skill

• Past behavior is the best indicator of future behavior/performance

• Questions should measure core competencies

Screening

What are some common risks?

Who are we screening out?

Reference checks

Background checks

Screening Scenarios

Break into small groups (4-5 people)

Read and Review your assigned screening scenario

As a group determine your next steps

Share your ideas with the class

Placement

Determine the process:

Sign an Agreement

Secure/Notify supervisor

Determine schedule

Inform staff

Assign any pre-start work

“All the orientation in the world won’t

compensate for a bad first day.”

The First Day

Planning for the first day

Tour of facility

Meet/Greet

Information

Any unspoken rules

Volunteer HandbookVolunteer Handbook:

Welcome Letter/Video

Expectations

Benefits/Opportunities

Guidelines

Policies

Organizational Info

Volunteer Agreement

OrientationHow to use: e-mail, phone,

equipment

Assigning a Mentor

Resources

Evaluation

1. What did you learn during orientation that was the most valuable?

2. What do you wish we had covered in orientation that you had to learn on your own?

ResourcesCVA Credential www.cvacert.org

Everyone Ready® www.energizeinc.com

Volunteer Match www.volunteermatch.com

GRAVA www.greaterrichmondava.com

NLP Emerging Leaders http://nonprofitlearningpoint.org/enlp/

Hands On Greater Richmond www.handsonrva.org

Connect VA www.connectva.org

Winding Down

Share one take-away

or

One thing that you will implement when you go back to your workplace.

Reflection Activity

Learner Objectives:

Develop mission driven roles for volunteers

Identify volunteer recruitment strategies

Create effective marketing messages

Explore effective screening, placement and orientation procedures