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Washington Connection Benefit Portal Partnership
Mission:
Improve access to a variety of services and benefits to help families and individuals meet basic needs and achieve self-sufficiency
January 12, 2017
Anh.Ong@dshs.wa.gov, (425) 412-2799
www.washingtonconnection.org
Washington Connection Background
• Goal: Increase access to a broad range of services and benefits for low income families and individuals so they can meet basic needs
• Solution: Develop a web-based universal portal for low-income families and individuals to look for information, screen for eligibility, and apply online for a variety of services and benefits offered by government agencies (federal, state, and local)
• Partnership: Community-based organizations, non-profits, philanthropic organizations, government agencies, school districts, colleges, and tribal organizations
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• Find out what services and benefits are available to low income families and individuals
• It’s Free and Secure
• It’s fast and user friendly
• One Stop Access
• Greater user convenience from the comforts their own home, work or partner. (24/7)
• Saves the applicant visits to the Community Services Offices
• Reduces applicant confusion
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Home Page (Website is available in English and Spanish)
Washington Connection Website
What DSHS Programs are available on the Washington Connection?
• Cash
• Basic Food
• Medical (Classic Medicaid)
• Health Care Coverage – Everyone applying is 65 or older, blind or disabled
• Medicare Savings Program
• Healthcare/Workers with Disabilities (HWD)
• Long Term Care Medical Assistance
• In-Home Long Term Care Services
• Assisted Living Facility/Adult Family Home
• Nursing Home
• Hospice
• Child/Family Institutional Care (Hospital/CLIP)
• Developmental Disabilities Services
• Child Care Assistance
• Other Services/Resources (Free/reduced meals, Start Next Quarter, etc.)
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Programs Accessible through Key Features
See If I Qualify
Apply Now
One-stop online application for multiple benefits and services (followed by another screening tool)
Prescreening tool to see what benefits and services the customer may need and be eligible for, with resource links provided (prior to and post online application)
Basic Food: Federal assistance, State assistance, Basic Food Employment and Training
Cash: Emergency, Refugee Assistance, etc.
Health Care for person age 65 or older, blind, or with disabilities
Medicare Savings Programs
Child Care Subsidy Programs
In-Home Long Term Care Services / Support for Caregivers
Assisted Living Facility / Adult Family Home
Nursing Home
Hospice
Healthcare / Workers with Disabilities (HWD)
Renewal, Change, Mid-Cert Review
Nutrition Program for Women, Infants and Children
Washington Apple Health (MAGI Medicaid)
Child Support Services
Earned Income Tax Credit (EITC)
Early Childhood Education and Assistance; Head Start Program
Start Next Quarter educational planning workshops
Vocational Rehabilitation
Federal Student Aid (FAFSA)
Veterans Benefits
Tribal Services
Telephone equipment for persons who are deaf or hard of hearing
Low Income Home Energy Assistance Program
Housing Assistance
Free and Reduced Price School Meals
Crime Victims Compensation Program
Seattle Step Ahead Preschool Program
Seattle City Child Care Program
Seattle Weatherization Assistance
Seattle Utility Discount Program
Seattle Public Utilities Emergency Assistance Program
User Secure Account Client Benefit Account Online Tutorials Customer Survey
Partner Online Registration Partner Account Public Access Directory Frequently Used Forms
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Available Features
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“See If I Qualify” Prescreening Tool
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“Apply Now” Apply Online (1)
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“Apply Now” Apply Online (2)
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“Apply Now” Apply Online (3)
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“Find Services” Page
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“Find Services – Employment Services and Training” Page
Why accessing services online
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Customer:
• 24/7 access to apply for or renew DSHS benefits
• Client Benefit Account allows the Head of Household to monitor their DSHS benefits and information on-line (eligibility review due date, contact information, etc.)
• Auto-filled Mid-Certification Review (for food and cash assistance) through Client Benefit Account
• Link to ProviderOne
• Link to access EBT card balance and replacement requests
CLIENT BENEFIT ACCOUNT
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CLIENT BENEFIT ACCOUNT
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CLIENT BENEFIT ACCOUNT
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(
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Community Partnerships (1)
Two Level of Partnerships:
1. Host Organization: Display / Distribute Marketing Materials. Provides access to computer and information to
customers.
2. Assisting Agency: Display / Distribute Marketing Materials. Have staff with Assistor level duties, available to help
customers apply for and renew benefits online on behalf of the customer.
Two Levels of Access:
1. Public Access: Assistance is available to anyone needing help (e.g., visitors in a public library, customers in a food
bank, etc.). These agencies are listed on homepage: Public Access Directory.
2. Limited Access: Assistance is available to the agency’s own clients only (e.g., patients in a community clinic,
students in a community college, etc.).
Region CollegeOr School
Community Organization
GovernmentAgency
Library Medical Provider
Tribe SNAP Outreach
Child Care
TOTAL
Region 1 27 111 13 5 62 6 23 4 251
Region 2 13 171 18 51 49 2 53 6 363
Region 3 37 82 15 48 23 6 34 1 246
Other* 0 2 0 0 2 0 0 0 4
Total 77 366 46 104 136 14 110 11 864
Community Partners: Types of Organizations
(As of Jan 3, 2017)* Counties outside the state border where partners also serve Washington residents.
COMMUNITY PARTNERSHIPS (2)
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Community Partners:
• Receive marketing materials and invitation to free trainings, webinars, and community meetings
• Opportunity to network with other partnering agencies
• Provide customers with full service access to program information and benefits
• Ability to create Partner Profile Account, complete and review client applications, assign cases to staff
• Perform DSHS/HCA client SEARCH queries to better serve the customers
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List of Registered Community Partners with Public Access
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List of Registered Community Partners with Public Access
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Implementation Milestones: Changes Due to Affordable Care Act (1)
Washington Connection
(DSHS)
Cash
Food Childcare
Classic
Medicaid
Washington
Healthplanfinder
(Health Benefit Exchange)
MAGI Medicaid
Modified Adjusted
Gross Income
(MAGI) Medicaid
How clients apply after Affordable Care Act (10/1/2013)
Food
How different?
See next slide.
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Implementation Milestones: Changes Due to Affordable Care Act (2)
Classic Medicaid: Applied through Washington Connection
Classic Medicaid includes:
Supplemental Security Income (SSI)
Medicare Savings Program
Long Term Care support and waivered services
Age 65+, Blind, or with Disabilities
Foster children (referral to Health Care Authority)
Children’s Long Term Inpatient Program
MAGI Medicaid: Applied through Washington Healthplanfinder
Modified Adjusted Gross Income (MAGI) – A methodology for
determining eligibility according to income and household
composition for:
Family
Children
Pregnant Women
New adults: Age 18-64
Alien Emergency Medical
Washington Connection
homepage and online application
direct users to Washington
Healthplanfinder for healthcare
application if they meet MAGI
Medicaid criteria.
After finishing application on
Healthplanfinder, users can
choose to transfer basic data to
Washington Connection if they
want to apply for food, cash, long-
term support, or child care.
• Partner with Washington State Community and Technical Colleges to add “Start Next Quarter” program
• Add Long-Term Support Service programs
• Add capability for HBE Healthplanfinder to receive client data from Washington Connection for MAGI Medicaid application
• Add “Crime Victims Compensation Program” to prescreening
• Add New resource links added to Washington Connection to support Workforce Innovation & Opportunity Act
• New resource links added to support seniors
• Add Prefilled Eligibility Renewals and Change Reports with Known Client Information
• Add Auto Renewals for non-MAGI Medical Coverage
• Enable WACON to receive SAW account update information from WaTech
• Linking SAW process and partner registration process to improve usability
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Implementation Milestones (1)
• Reach out to selected clients and help them create Client Benefit Accounts
• Reach out to DOC and support the initiative to enable online application submissions by DOC personnel with Assisting Agency status
• Offer training in remote areas including training hosted by community partners
• Collaborate with regions to determine underserved areas and to identify gaps in outreach
• Identify and reach out current partners that can serve as “Champions” for underserved populations
• Offer On-Demand training to partner’s Subject Matter Experts only
• Establish an ongoing communication.
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Implementation Milestones (2)
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Future Direction
Desired Features (Wish List):
Make electronic letters available online
Enable users to upload documents
Redesign website for mobile users
Provide Live Chat customer support
Enable real-time text updates
Add a “Search” feature
Add more programs to online application
Create a training region for partners
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Desired Improvements:
Increase registered community partners
Increase online submissions by partners
Strengthen support and outreach to partners
Increase access points for
underserved populations
Mission:
Improve access to a variety of services and benefits to help families and individuals meet basic needs and achieve self-sufficiency
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