webinar - an open source platform for business process mining
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www.spagobi.org
SpagoBI
An Open Source Platform for Business Process Mining
Alessandra Toninelli
SpagoBI Consultant – Research & Innovation Division
Engineering Group
alessandra.toninelli@eng.it
SpagoBI Webinar
July 26, 2011
www.spagobi.org
� SpagoBI
� The eBAM Project
� Process Analysis in a Real Business Use Case
� Questions & Answers
Agenda
www.spagobi.org
SpagoBI
Open Source Business Intelligence
www.spagobi.org
SpagoBI Conceptual Model
www.spagobi.org
SpagoBI – Open Source BI Suite
• SpagoBI supports advanced BI functionalities– Reporting, charts, interactive dashboards
– OLAP, Data mining
– Ad-hoc reporting, query by example
– Real time
• Entirely open source
• Multiple deployment solutions– Server, as-a-Service, cloud
• Business approach– BI projects, data mining projects
– Vertical applications (by product, market, area)
www.spagobi.org
The eBAM Project
Open Source Business Activity Monitoring
www.spagobi.org
Business Activity Monitoring
• Aggregation, analysis, and presentation of
real-time information about activities inside
organizations and involving customers and partners.[Gartner, Inc.]
• What for ?
– Provide real-time information on service state
– Identify issues and new business opportunities
– Support decision making and (re)action to events
www.spagobi.org
The eBAM Project
• eBAM is an open source platform for Business
Activity Monitoring
– Within the SOA Eclipse Project
• Implemented using standard technology
– OSGi
• Monitoring
– Services, Processes
– Applications
– Infrastructures
www.spagobi.org
eBAM Logical Work Cycle
www.spagobi.org
eBAM Components
1. Meta Model
2. Design Environment
3. Run Time Environment
www.spagobi.org
eBAM Meta Model
• Model relevant business information
– Services ( = process sub-units)
– Messages
• Header
• Body
• Associated adaptor
www.spagobi.org
eBAM Design Environment
• Define services and messages of interest
• Define message adapters
• XML specifications
– Graphical designer within Eclipse IDE
www.spagobi.org
eBAM Run Time Environment
• Detect events based on messages
– Adaptors to intercept messages
• Raise alerts & events
– Rules, Complex Event Processing
• Visualize alerts & events
– RT console & dashboards
www.spagobi.org
eBAM Run Time Environment (2)
External Event
provider
Adapter DataFlow Services
Log, JMS, SOAP, XML, JDBC6ali
External Event
provider
External Event
provider
Rules Services - CEP
Meta model
Cache area
SLA
Event Manager
Alert Services
Presentation
Console Dashboard Services
Process Control
www.spagobi.org
eBAM Features Summary
� Event-based real-time process data management
� Gather data from heterogeneous sources
� Rules and/or CEP engine
� Definition of alarms, notifications & SLAs
� Monitoring console and control on processes & services
� Analytical meta-model with historical data analysis
www.spagobi.org
eBAM & SpagoBI
Business Process Analysis in a Real Business Use Case
www.spagobi.org
Real Business Scenario
• On-line reservations of healthcare services via single point of contact in one of the largest regions in Italy
– SOA infrastructure– Services as business process sub-units
• Project goals
1. Real Time monitoring of citizens’ and organizations’ operations• Alarms & notifications (to detect critical situations)
2. Process data mining• To understand and re-organize the reservation network structure
www.spagobi.org
Business Use Case Logical Interactions
• Integrated with BPM
– Start/stop of processes
• Interacting with monitored
objects
– Bidirectional
www.spagobi.org
eBAM & SpagoBI At Work
Event Manager
Data Source
Events
Database
Real Time Console Other SpagoBI
Engines
REAL TIME
HISTORICAL ANALYSIS
Adaptor
DASHBOARDS
KPI
REPORTS
www.spagobi.org
SpagoBI Real Time Console
www.spagobi.org
SpagoBI Real Time Console (2)
www.spagobi.org
Process Mining
• SpagoBI integrates the Weka open sourcedata mining engine
• Mining on data related to reservation
– Clustering to identify which treatments collect most request
wrt. to territorial dimensions
• citizens’ attributes
• social indicators
www.spagobi.org
eBAM + SpagoBI - Conclusions
• Features
– Real Time BI
– Process mining
– Entirely open source
– Deployed in a real business scenario
• Useful Links
– The eBAM Project
www.eclipse.org/ebam/
– SpagoBI
www.spagobi.org
www.spagobi.org
Questions & Answers
SpagoBI Webinar
July 26, 2011
THANK YOU FOR ATTENDING
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