wf/bpm survey results - 2008

Survey Results& Analysis

forASUG Survey on SAP Workflow

and BPM

Other industries

ManufacturingFood

Agriculture

Risk Management Oil&Gas Transportation

Healthcare Manufacturing Aerospace

Education Agribusiness Services

High tech/manufacturing Entertainment Chemical

Financial Discrete and process industries

IT Software

Newspaper/Magazine Pharmaceuticals Consulting

Oil&Gas

How often do you visit this site?1 / month

1 a month

1 or 2 times a month

1xweek

2-3 times a week

4-5 times per week

5 times a week

a few times a month

average 3-4 times a week

bi-weekly

bi-weekly

couple times a month

couple times per month

Every Week

first time i have visited

infrequently

Never

Never

Not often

Where were respondents?

US Mexico Worldwide

US, Europe, Asia

Global

Latin America

Canada Earth wide

Americas EMEA

Kansas NSW in Australia

UK Asia Pacific

What Release are you on?

• 4.6C

• Netweaver 7

• 2004s/NW7

• ECC 6.0 Majority of responses

Other Responses:

• Early 2009

• Not sure

• NetWeaver 7.0

• 2009 – 2010

• Its depends on our management

• 2009

• Not my decision

How many people on your workflow team and the range of experience? (Just a sample of responses)

How many people does your workflow team consist of? And what is the range of workflow experience on your 1 - 10 years1 Minimal experience1, nothing

1No workflow team - 1 developer, 1 admin, and 2 people with only training

0Process Designers = 50; workflow 3, 1 senior en 2 mediors5; extensive workflow experience2 - SAP Workflow and Java programmer1 technical analyst 1 business analyst Workflow in the context of specification routing and approval and document 15 2-3 years Experience2, one with 6-7 years experience, one 2 - ABAP Developers 11 yrs experience, One! Very low experience

11 lead with 12 years of SAP workflow One, so far. We lost our primary person

38

4 people. 1 experienced consultant and 2 mid-level employees, and 1 design level employee. Overall about 3 years average

11.5 persons. Ove very experience and one 1-3 people, 5-10 years

Other WF Applications…just a sample

• MM, Ship Orders, User maintenance/clean slate• Custom ECP/ECR process• Course approval• Extensive workflow support for HR service centres in remote

locations (distribution of work on a global • Internal HR change Requests – using Webservice • Automatic Role Assignment with approvals• Credit & adjustment workflow for Customer Service Reps• Claims, Budget transfer, MSS, ESS, Alerts, QN, AR, Enhanced

IDOCS (why not the kitchen sink, too?)• Time approval, Budget transfers • Material master, ECR/ECO, SRM shopping cart• Travel• Transport Proposal with approvals & release

Upcoming WF Scenarios…

• Material master creation• Vendor creation • internal order approval• Procurement, Service Request• Perhaps vacation approval• Material scrapping, Purchase request approval, • discrepant material review (quality issues during manufacturing) with suppliers• Mainly ECCSES approval, PO change approval, further enhance Self service/Shared

service integration with workflow scenario's• T&E Approval, New Job/Position Request WF, New Accident Document Tracking

workflow, A/P Invoice approval/posting• We have everything based on Workflow starting from creation of Material, Customer,

Vendor Employee Self Service• Shopping cart, CRM Possible • Adobe interactive forms • Travel Personnel Change Request• Engineering Change

What areas do you see the most interest from the business

• UWL, Portals• Anything that needs to be approved• Procurement was the heaviest hitter• Purchasing, Quality, supplier collaboration• HR/Benefits/Personnel• PLM, CRM, HCM• Finance and HR • Capital Projects Approval• MDM• Order Management• BOM and Recipe creation

Challenges faced with Knowledge Transfer?

• Management must include KT in their Budget• Documentation alone is not sufficient• Making plans for consulting at this time;

knowledge transfer will be critical• Strong external expertise; weaker internal

expertise

How do you research information about Workflow?

• The Book

• SDN

• Google

• Read articles

• WUG

• In the system

Other areas for training…

HR Processes & Forms

HR specifics

Delta to 6.0 and EP 7.0

Workflow for advanced developers

Workflow and NetWeaver

XI and Workflow, eS0A for a Workflow developer

Additional feedback on Web casts…

• Based on my experience, webcasts are average

• if the webcast goes into some detail

• Less expensive due to no travel involved

• More demos! We get the concept, show it.

• More Web cast on evolving technologies.

• some are great, some not so much

• They could be more user focus

• They usually trigger questions.

• Would prefer a "recipe" approach

Additional Webcast Topics?

• BPM, Guided Procedures, Portals and Workflow• How do all the tools tie together: BPM, CAF, CE,

PI• UWL• Workflow using OO ABAP• New BRM capabilities• ESS, MSS• Workflow Integration with PI• How BPM is the next logical step for Workflow

Developers

Additional Topics?

• Customizing Standard Workflows

• Hands-On, creating a workflow

• Workflow at small to mid-size companies

• It’s good to see what other customers have done

• Integration using BPM

•Travel and loading CONUS and OCONUS rates• More on SOA