what if the bank was clara mullins – vp, operations program director, bcp administrator at city...

What if the Bank was

Clara Mullins – VP, Operations Program Director, BCP Administrator at City National Bank of WV

Founding Chairman of the WV Banker’s Association Disaster Preparedness Task Force

Member of the WV Citizens Corp Council and Volunteer WV

Critical Infrastructures

Chemical Commercial FacilityCommunication Critical ManufacturingDams Defense Industrial BaseEnergy Emergency ServicesFinancial Services Food-AgricultureHealth Care Government FacilityNuclear Reactors Information TechnologyTransportation Water/Waste Water

Financial Services Sector

The US DHS defines the Banking and Financial Services Sector as “the backbone of the world economy and represents a vital component of our nation's critical infrastructure”.

The Financial Services Sector consists of over 29,000 financial firms.

Banks, Thrifts, Credit Unions, Insurers, Securities/Brokers, Dealers, Investment

Companies, and certain financial utilities.

Banks are required by their Regulators to have a Plan

Banks are required to test their plans atleast annually.

“Disaster recovery is of particular importance for the banks in a locality hit by crisis – more so than other businesses – because their services are in great demand during times of community disaster.” Robert Bronner, SunGard

Bank plans have now gone beyond IT by encompassing all aspects in their plans, including vendor dependencies.

Banks are required to have a separate Pandemic plan.

Disasters that have impacted banks in West Virginia:

• Hurricanes Katrina & Sandy• Tornados• Derecho / storm damage• Fires• Flooding • Snow storms• Accidents (chemical spills, explosions)• Robberies• Long-term power outages• Technology (hackers, cyber crimes)

The Dept. of Treasury and the Financial and Banking Information

Infrastructure Committee (FBIIC) have identified four important sector

dependencies for financial institutions:

• Energy

• Information Technology

• Transportation Systems

• Communications

During a disaster

Critical dependencies can include the need for assistance to help provide and restore:

• Staff health & safety• Building safety & security• Secure communications• Utilities (power)• Food & Water• Cash delivery (transportation)

Ask yourself: What would happen if a disaster closed the bank?

How will it affect YOU?• Money may be needed for gasoline & food/water purchases (ATMs may be unavailable and debit/credit cards may be useless)

• Extra cash may be needed for supply replenishments

• Disaster may cause civil unrest (theft, vandalism, riots)

• Could suspend repairs needed to be made by homeowners & businesses (insurance claim check processing, etc.)

Sector Collaboration

Work collaboratively with public and private sector partners to identify, prioritize, and coordinate the protection of critical infrastructure.

What are some ways that banks can collaborate within the community and with other critical sectors?

Collaboration efforts that may help the Financial Services Sector:

• Offer training (evacuation drills; CPR class; fire extinguisher training; shelter-in-place training; walk-thru observations)

• Have contacts in place so we know who to call for help (other than 911)

• Suggest alternate utility options (generators, emergency fuel, emergency bathrooms)

• Support enhanced security (security alarms & cameras may not be working during a disaster)

• Collaborative testing (pandemic drive-thru; mass casualty; emergency shelter)

What can banks do to help be better prepared in the Financial Sector?

• Train (staff and community) Host a Health & Safety Day at a Bank Encourage financial preparedness within the community (http://www.operationhope.org/images/uploads/Files/effak2.pdf)

• Update plans (consider other dependencies & contacts)

• Test & practice the plan (not just IT)

• Collaborate with other sectors in the community Contact your WV Banker’s Association Regional Representative

Questions or Suggestions?