what kind of manager would you expect to say these things if you said you needed some help on a...
Post on 31-Dec-2015
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What kind of manager would you expect to say these things if you said you needed some help on a project?
Manager 1: Look, I’m really busy right now - could you ask someone else to help you?
Manager 2: I can’t help you right now but let’s fix a time to sit down together and go through the problem.
Manager 3: Give me the file and I’ll see if I can sort it out for you.
Manager 4: Well, that’s what you’re paid for! You sort it out yourself and tell me when you’ve found a solution.
Management and conflict styles (Blake & Mouton)
concern for people
concern for product
country club team
middle-of-the-road
impoverished
produce or perish
Management and conflict styles (Bolton & Bolton)
responsiveness
assertiveness
amiable expressive
analytical driver
Management and conflict styles (Kilmann)
accommodating collaborating
compromising
avoiding competing
Management and conflict styles (Hersey & Blanchard)
participating/ supporting
selling/ coaching
delegating/ observing
telling/ directing
Common causes of communication breakdown
“I just didn’t understand what exactly it was she wanted me to do.”
“I thought he wanted the report this week but in fact there was no rush. I should have checked.”
“When he said nothing at the meeting and nodded, I thought that meant he was in agreement.”
“She sounded bored by what I suggested in the meeting and then I got this email after the meeting thanking me effusively for my contribution.”
What do you think happened in each case?
Causes of conflict 1
What would you put these statements down to?
“I don’t see how we’re supposed to get the work done - you can’t hear yourself think.”
“We don’t see eye to eye on anything.”
“She’s always pressurizing me into doing things I don’t want to do.”
“He always has time for a word with the others but completely ignores me.”
•Poor management
•Unfair treatment
•Unclear job roles
•Inadequate training
•A clash of
personalities
•Poor communication
•Poor work environment
•Increased workload
•Lack of equal
opportunities
•Bullying and harassment
Causes of conflict 2
Hi Jimmy
Thanks very much for your email. Sorry to hear you’ve been having bad weather and have no lions on film as yet. In the circumstances it doesn’t sound like we have any alternative but to extend the shoot another week. So go ahead and stay. I’ll look at the budget and get back to you.
But what do you propose if you do not get any lions in the next week?
Look forward to hearing from you on this,
Fingers crossed,
Carl
Responding to bad news (suggested answer)
Carl: Hello.
Jimmy: Carl, it’s Jimmy here.
Carl: Oh hi, Jimmy. How’s the filming going?
Jimmy: Pretty well, but, look, I’m afraid I’ve got
some bad news.
Carl: Oh, dear. What’s the problem?
Jimmy: Well, the weather’s been awful and we can’t
move and we haven’t seen any lions yet.
Carl: So what do you want to do?
Jimmy: Well, I think we’ll have to extend the shoot
another week. What do you think?
Carl: Doesn’t sound like we have much choice.
Jimmy: So can we stay on?
Carl: I don’t think there is an alternative.
Jimmy: Thanks.
Carl: But email me the extra costs.
Jimmy: Will do. Thanks.
Giving bad news over the phone
Wilson accuses Carla of paranoia and autocratic management.
Although the style was appropriate for his first few months in
the job, it is now clearly counterproductive, and he suggests
that other people in the department are as unhappy as he is. He
needs to be given more responsibility and autonomy.
Olvea Brasil (suggested answers)
Wilson Holden
Olvea Brasil (suggested answers)
Susan Shipley
Susan claims that Vitor is an absentee manager, an ‘invisible
man’ who gives her no support. Her problems are personal, not
professional, but she recognizes that she needs help and has
tried to obtain it from Vitor’s superior. Clearly Susan needs
sympathy, help and guidance, which a minimalist manager will
not give her.
Olvea Brasil (suggested answers)
Luigi Tarantini
Luigi is frustrated by what he sees as unnecessary supervision
from his manager, Isabel, who hopes to get the best out of
Luigi by being very participative. She has not understood that
with someone as experienced and independent as Luigi, this
style is counterproductive. He is an experienced and competent
employee who just wants to be allowed to get on with his job.
Olvea Brasil (suggested answers)
Natasha Gomes
Natasha feels she needs more help and supervision from Anthony
Middleton. Afraid of conflict, he is reluctant to give Natasha
clear instructions or criticism in case she rejects them. She
cannot learn to perform well in her job if everything she does is
no more than an acceptable compromise.
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