what makes a great product coach?
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What makes a great product
coach?
Presented byKevin Burns
@ ProductCampNov. 12, 2016
7kburns@sagesw.com, @kevinbburns
Kevin BurnsAgile Coach
Org Cultural Change Agent
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Agenda
• Goals and Objective• Survey• Coaching topics:
• Background• Child vs Adult Learning Styles• Socratic Method • Scientific Management vs Servant-leadership • Shu Ha Ri• Leading Minds
• Exercise: Top Ten Great Coach Attributes• Exercise: Great Coaching Practices• Exercise: Agile Principles
3kburns@sagesw.com, @kevinbburns
Goals & Objectives
• Increase our understanding of what we believe makes a great coach
• Learn new coaching techniques
• Recognize some of the coaching practices in place today
• Identify new coaching practices we want to try
4kburns@sagesw.com, @kevinbburns
Text ‘kevinburns785’ to ‘22333’,
and then type A, B, C, D
Culture Survey
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Westrum Model: How orgs process info
Pathological Bureaucratic Generative
Power oriented Rule oriented Performance oriented
Low cooperation Modest cooperation High cooperation
Messengers shot Messengers neglected Messengers trained
Responsibilities shirked Narrow responsibilities Risks are shared
Bridging discouraged Bridging tolerated Bridging encouraged
Failure scapegoating Failure justice Failure inquiry
Novelty crushed Novelty problems Novelty implemented
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Coaching, Mentoring, Learning
How do we learn?
What helps us learn?
How psychologically safe is our environment?
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Child vs Adult learning styleChildren (Pedagogy) Adults (Andragogy)
Rely on others to decide what is important to be learned
Decide for themselves what is important to learn
Accept info being presented at face value Need to validate the info based on their beliefs and experience
Expects what they are learning to be useful in their long-term future
Expects what they are learning to be immediately useful
Have little or no experience upon which to draw –are relatively “clean slates”
Have much experience upon which to draw – may have fixed viewpoints.
Little ability to serve as a knowledgeableresource to teacher or fellow classmates
Significant ability to serve as a knowledgeable resource to trainer and fellow learners.
15kburns@sagesw.com, @kevinbburns
Four Types of LearnersLearner Tactics
Visual Learners prefer to see info and to visualize the relationships between ideas
Give them charts and graphics, make your presentation highly visual and show relationships between your points
Auditory learners prefer to hear info rather than reading it or seeing it displayed visually
Give them a chance to repeat your points back to you by asking questions, calling for audience participation
Reading/Writing learners prefer to interact with text more than hearing or seeing it graphically
Give them written quizzes or a chance to write what they are learning and give them handouts to read.
Kinesthetic learners prefer hands-onexperiential learning; they learn best by doing.
Give them exercises that get them out of theirseat and into role play type exercises.
16kburns@sagesw.com, @kevinbburns
Socratic Method
• Cooperative argumentative dialogue, based on asking and answering questions to stimulate critical thinking
• Method of hypothesis elimination
• How can we validate what we don’t know?
• How can we turn unknowns into knowns?
• Help team members arrive at their own conclusions based on Q&A. Don’t give answers away, rather, ask questions that guide team members to the right answer.
17kburns@sagesw.com, @kevinbburns
Scientific Management vs Servant LeadershipScientific Managers Servant Leaders
Study tasks of others Help others complete their tasks
Develop employees Promote teamwork over individual heros
Provides detailed instruction and supervision
Doers know best how to improve, help find way forward
Divide work nearly equally between managers and doers
Remove barriers to improvement/progress and facilitate teamwork
18kburns@sagesw.com, @kevinbburns
Shu Ha Ri
• Shu, the student copies techniques without adapting them. • Learn
• Ha, the student reflects on what’s been learned and breaks free from traditions.• Practice
• Ri, the student is now a practitioner extending the art. • Innovate
19kburns@sagesw.com, @kevinbburns
Teams are motivated by… 1. Distinct vision and mission, a view of future state
OKR = Objectives and Key Results
2. Foster personal growth and career developmentDo we foster a learning culture?
3. Recognize performance, celebrate success Did we achieve our Key Results?
4. Listen to employee comments, complaints, ideas and take action where appropriateHow psychologically safe is your environment?Are you a Server Leader or a Scientific Manager (or both)?
5. Encourage and empower employees to be self-directedAre you encouraging experimentation?Do you have a generative environment?
kburns@sagesw.com, @kevinbburns
Quotes
“Control leads to compliance; autonomy leads to engagement.” Daniel Pink
“Treat them like volunteers” Mary Poppendieck
“Quality tends to fan out like waves” Robert M. Pirsig
21kburns@sagesw.com, @kevinbburns
Leading Minds
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The Zen Master
1. Lead from the inside-out2. Bench the ego3. Let each player discover his own destiny4. The road to freedom is a beautiful system5. Turn the mundane into the sacred6. One breath = one mind7. The key to success is compassion8. Keep your eye on the spirit, not on the scoreboard9. Sometimes you have to pull out the big stick10. When in doubt, do nothing11. Forget the ring
23kburns@sagesw.com, @kevinbburns
Edward DemingStatistical process control and PDSA (Plan-Do-Study-Act)
1. Appreciate the system Are you aware of your constraints?
2. Understanding variation How dynamic is your environment?
3. Psychology Are you safe?
4. Epistemology How are you developing knowledge?
24kburns@sagesw.com, @kevinbburns
Lean Startup
Build Measure
Learn
Value
Use a scientific method to learnkburns@sagesw.com, @kevinbburns 25
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Exercises to try
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Exercise: Top Coaching Attributes
1. Everyone writes their top coaching attributes on individual posted notes
2. We take turns putting them on the board into themes
3. We rank them in terms of important/value in our work environment
4. We discuss how to put them into practice
31kburns@sagesw.com, @kevinbburns
Exercise: Great Coaching Practices
1. Everyone writes their top coaching practices on individual posted notes
2. We take turns putting them on the board into themes
3. We rank them in terms of important/value in our work environment
4. We discuss how to put them into practice
32kburns@sagesw.com, @kevinbburns
Exercise: Agile Principles Survey Review
1. Conduct an Agile Principles Survey
2. Review and discuss results
3. Where are we doing well vs not so well?
4. What can we do to improve low preforming areas?
33kburns@sagesw.com, @kevinbburns
Wrap-up questions
• What did you learn today that you want to try?
• Is there anything blocking you from trying it?
• When will you try it?
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?
Kburns@sagesw.com@kevinbburns
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Appendix
37kburns@sagesw.com, @kevinbburns
Video Recap Pulls these concepts together
38kburns@sagesw.com, @kevinbburns
Great coach references1. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf2. https://www.linkedin.com/pulse/teaching-adults-what-every-trainer-needs-
know-adult-bruce-d-3. https://www.amazon.com/Eleven-Rings-Success-Phil-
Jackson/dp/1594205116?ie=UTF8&*Version*=1&*entries*=04. https://en.wikipedia.org/wiki/Shuhari5. http://martinfowler.com/bliki/ShuHaRi.html6. http://www.mentalgamecoach.com/articles/CoachingQualities.html7. http://www.fastcompany.com/3031708/the-future-of-work/5-crucial-
emotional-intelligence-traits-of-highly-effective-leaders8. http://www.iidmglobal.com/expert_talk/expert-talk-
categories/leadership/coach_mentor/id42522.html9. https://blog.prezi.com/the-four-different-types-of-learners-and-what-they-
mean-to-your-presentations-infographic/
39kburns@sagesw.com, @kevinbburns
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