what’s new: web application - ems software · overview 3 • ux and why it matters • prototype...
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WHAT’S NEW:WEB APPLICATION
Tara RileyEMS Product Owner
October 27 and 28, 2015
2
“Web Application” =
The Artist Formerly Known as “Virtual EMS”
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Overview
3
• UX and Why It Matters
• Prototype Demonstration
• Configuration and Implementation Considerations
• System Requirements
• Feature Availability
• Roadmap & Future Ideas
• Q&A
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
What is UX?
4
• User Experience• Encompasses all aspects of the end-users’
interaction with you, your services, and your products (i.e., the web app).
• Meets their needs without a lot of fuss
• Simple and elegant• Enjoyment of use
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
That’s nice…but why do we care?
5
Your users are looking for the fastest and easiest way to schedule a meeting.
We want to improve that experience so that, in turn, your experience supporting them is also improved.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
What do we hope to achieve with better UX?
6
• More intuitive use. No training required.
• Less frustration (e.g., better error messaging)
• More self-serve and less reliance on guided assistance.
• An application in which you can take pride
• Mobile responsiveness
• Better-looking
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Before We Begin…
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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
On to the Show!
8
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
To Recap…
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• New Design• Viewing and Searching “My Bookings”• Creating a New Reservation
• Choosing a Room without Searching
• Attendee Management
• Seeing my Reservation Summarized in One Screen
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
How are these changes beneficial to me?
10
• Shorter implementation timeline
• Less user training
• Less need for customization
• You don’t have to be a web designer or know HTML to administrate the site.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
If you have Virtual EMS today…
11
• Web Text streamlining = Less instruction and more context
• Tighter Web Menu sequencing
• Dependent User-Defined Fields (UDF’s)
• Available in January 2016 release
• “Classic” Web Request for guests only = Less data entry for you
• Test before you implement.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
System Requirements – Desktop Browser
12
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
DesktopBrowser v7 Jan-16 Jun-16Internet Explorer7 XInternet Explorer8 X XInternet Explorer9 X XInternet Explorer10 X X XInternet Explorer11 X X XMicrosoft Edge XFirefox X X XChrome X X XSafari(Mac) X X X
System Requirements – Mobile Browser
13
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
MobileBrowser Platform v7 Jan-16 Jun-16Chrome Android X X XChrome iOS 7 XChrome iOS8 X X XChrome iOS9 X XSafari iOS7 XSafari iOS 8 X X XSafari iOS9 X XInternet Explorer WindowsPhone 8.1 XInternet Explorer WindowsMobile 10 X
Web App Feature Availability
14
Feature v7 Jan-16 Jun-16
NewDesign andUXX
Mobile ResponsivenessX
User-Defined FieldEnhancements (DesktopClient)
X X
Booking-Level Check-In(DesktopClient)
X X
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Roadmap
15
• Continued work on the redesign
• Improved Workflow through template categorization:• “Quick Schedule” (“I just want to book a room.”)
• Videoconferencing
• Hoteling
• Service Requests
• Web meeting tool integration (e.g., WebEx, GoToMeeting, etc.)
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Looking into the Future…
16
• Remembering “commonly-used” values such as rooms, event names, people, etc.
• Improved visitor management
• “Fuzzy match” searching = “Nothing matches your search, but here are some other ideas…”
• “1-click juggling” = move things around quickly
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Questions?
17
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Additional Session Recommendations
18
- What’s New in…
- The Mobile Application
- The Desktop Client
- EMS for Outlook
- Gain Utilization Insights by Instituting Booking-Level Check-In
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Even More Session Recommendations
19
- Virtual EMS Designer Studio
- Managing Complex Requests: Simplifying the End User Experience
- Simplifying the End User Experience for Self-Service Space
- Effectively Managing Self-Service Space
- Customer Experience Workshop
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
WHAT’S NEW: WEB APPLICATION
Tara RileyEMS Product Owner
Don’t forget! Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
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