when you look at me what type of person do you think i am?
Post on 03-Jan-2016
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There is no conflict situation that can be moved to a constructive resolution without mutual effective communication.
Effective communication can only occur when EI is actively used.
Steven W. Dickerson, LMSWUSDA Forest Service, CELT
CMP Program Manager
When you look at me what type of person do you think I am?
Diversity in the workplace is a wonderful thing – but it also challenges many of today’s government employees
who are in leadership positions. For managers and team-members alike, it can be difficult to navigate in a truly
diverse workplace made up of people of different cultures, races, creeds, body types, hobbies, genders, religions,
styles, generations, sexual orientations, and personalities. But understanding our cultural and social differences is a
major key to a high-performing, merit-based work environment.
And we all must actively have EI onboard to be our best
in all that we do.
It is you that defines who you are.
Steven W. Dickerson, LMSW
USDA Forest Service
CELT CMP Program Manager
Understanding Emotional Intelligence for Teams:The Top Seven Areas We Need To Keep In Focus
A. Not at allB. SomeC. Quite a bitD. I’m a pro
Poll: What’s Your EI Familiarity?How familiar are you with emotional intelligence?
There is a new normal in the Federal Sector. That new normal is that we all are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and interact with each other.
Some people will call these soft skills or people skills.
Top Seven AreasTeam Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
Emotional Intelligence (EI) is the name of a field of inquiry that explores how
human beings access their communications and behavioral skills to successfully manage and improve their
relationships and life conditions.
What is Emotional Intelligence?
People in a good mood select
higher goals, perform better,
and persist longer at tasks.
The higher the EI score, the more positive the prediction for success
in coping with environmental demands and pressures and in
meeting your targets .
WIIFM? WIIFMT?
Emotional and Social Intelligence (ESI) reflects the ability to recognize and manage your own emotions and to recognize and respond effectively to those of others.
It includes understanding those you engage with from the “big picture” perspective, and the ability to direct and adapt to adapt change.
What Is Team ESI?
Is Emotional Intelligence (EI) the name of a field of inquiry that explores how human beings access their communications and behavioral skills to successfully manage and improve their relationships and life conditions?
A.TrueB.False
1. Difficulty in handling change.
2. Not being able to work well in a team.
3. Poor interpersonal relations.
Derailment
1. How to identify and develop the seven core behaviors of emotional effectiveness for success.
2. How to rapidly generate candid team conversations about what does—and doesn't—work well on the team.
3. How to use emotional intelligence skills to integrate
individual goals into team goals and build buy‐in.
4. When to move in each of the three directions on the
emotional compass.
5. The biggest challenge to productive teamwork.
The Five Objectives for Today
Identify and develop the core behaviors of emotional effectiveness at the individual and team level.
Objective #1
From Emotional Intelligence to Collaborative Intelligence TM A TEAM MODEL
Team Identity
Team Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
How well the team demonstrates belongingness, a desire to work together, and a sense of clarity around the role of each member.
Brings with it a high level of loyalty if highly recognized.
How well the team demonstrates belongingness, a desire to work together, and a sense of clarity around the role of each member is called what?
A.Team PurposeB.Team StandardsC.Team IdentityD.Team Harmony E.I Don’t Know
Team Purpose
Team Standard
s
Team Identity
Team Harmony
I Don’t K
now
0% 0% 0%
100%
0%
Motivation
Team Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
Considers the energy levels of – and responsibilities within – the team, and whether or notcompetition is working for oragainst the team
Requires knowing and meeting desires, setting stretch goals, reinforcing success, and being persistent.
Emotional Awareness
Team Identity
Motivation
Emotional
AwarenessCommunicati
on
Stress Tolerance
Conflict Resolution
Positive Mood
Considers the amount ofattention the team pays tonoticing, understanding, andrespecting the feelings of team members.
Is a critical factor in motivation, productivity, and a team’s ability to collaborate.
Is central to the success ofevery team.
Communication
Team Identity
Motivation
Emotional Awareness
Stress Tolerance
Conflict Resolution
Positive Mood
Communication
Is the framework that provides a setting for feedback on every matter, how well team members listen, encourage participation, and discuss sensitive matters.
Is of central importance forevery kind of team interaction.
Stress Tolerance
Team Identity
Motivation
Emotional Awareness
Communication
Stress Toleranc
e
Conflict Resolution
Positive Mood
Gives the team a reflection of how well it’s doing in managing the pressures of workload, time constraints, and the real needs for work‐life balance.
Is the closest of all scales to Psychosocial and physical health.
Conflict Resolution
Team Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
Addresses how constructivelythe team conducts the process of disagreement and whether or not the team is able to deal with adversity to enhance its functioning, rather than being caught up in the conflict.
Is essential for productivityand creativity.
Positive Mood
Team Identity
Motivation
Emotional Awareness
Communication
Stress Tolerance
Conflict Resolution
Positive Mood
Highlights the level ofencouragement, sense ofhumor, and how successfulthe team expects to be.
Is a major support for a team’s flexibility and resilience.
The heart of a “can‐do”attitude.
How do you build an energized attitude in your team?
Generate candid team conversations
through insightful and confidential questions to
all, for example with the Conflict Dynamics Profile (CDP), or Team Emotional and Social Intelligence Survey (TESI).
Objective #2
Comparison of individual to team attitudes can be enlightening.
Candidly discuss:
How do we handle emotions in our workplace?
How does our team handle emotions?
How to demonstrate leadership courage.
Comparison
In a team:
The ability to understand one another’s emotional expressions explained 40% of the variance in team performance.
Team Performance
Use EI skills to integrate individual goals into team goals and build buy in: “I want more meaningful work.”
Possible responses:
Conduct a group discussion connecting the dots between tasks, purpose, and outcomes.
Ask:
“Is the work more meaningful than realized?”
“Could the purpose be refocused and improved?”
Objective #3
Be aware of strengths and weaknesses –
at individual and team levels.
Communicate to motivate.
Leverage positive mood.
Overall
Applying the seven EI skills to know when to move in each of the three directions:
Move toward when…
Move against when...
Move away from when...
Objective #4
The biggest challenge to effective teamwork.
Failure to listen and understand how to ACT together.
With success the team moves toward…
Collaborative Intelligence!
Objective #5
Collaboration is a composite skill that emerges from the masterful use of your ESI skills.
Team Collaboration
“I not only use all the brains I have, but all I can borrow.”
President Woodrow Wilson
Results happen when you:
Acknowledge
Express Gratitude
Respect
…at the individual and team levels.
Organizational (Team) Action
“Michael, if you “ can’t pass, you can’t play.”
Coach Dean Smith to Michael Jordan in his freshman year at UNC
With 5 633 career assists and over 32 000 points scored, it’s clear that Michael Jeffrey Jordan not only learned to pass, he and the Chicago Bulls learned a lot about how teamwork yields exceptional performance & sustainable value to the bottom line.
This is the type of person I hope you see when you look at ME.
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