whither twitter: why, how and when to tweet [hc3]

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8/7/2019 Whither Twitter: Why, How and When to Tweet [HC3]

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Housekeeping

Questions

Please submit your questions via the chat

feature. We will have about 15 minutes for Q&A

at the end of the webinar.

Webinar / Slide Deck Archive:An archive of the webinar and the slide deck

will be posted by May 2, 2011 here:

http://www.rwjfleaders.org/resources.

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Najaf AhmadCommunications AssociateHuman Capital Team, RWJF@THE_REAL_Najaf

Matt FreemanSenior Account ExecutivePR Solutions@RWJF_HumanCap

Andrew CohenManaging DirectorForum One@AndrewJCohen

Why Twitter isImportant to RWJF

Erin KellyWeb Editor, RWJF

@ erinmkelly and @rwjf

“Whither Twitter” overview

Why Twitter isImportant to RWJF

Twitter Basics

Account and PlatformReview

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Najaf Ahmad

Why Twitter is

Important to RWJF

Communications AssociateHuman Capital Team, RWJF

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5April 28, 2011

The story of

NatashaBadhwar

@natashabadhwar

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“I dreamt of places / 

I don’t know the names of / 

Take me in your arms

#haiku #micropoetry

twitpic.com/1hi40n”

@natashabadhwar

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…Enter Roger Ebert

"I said it was impossible to think of great writing in terms of 140 characters. I have been humbled by a mother of three in New Delhi.....

In the morning, I'll find a poetic tweet waiting from the wonderful @natashabadhwar, who is a filmmaker and photographer in New Delhi and most of all a mum of three....

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…Enter Roger Ebert

"I said it was impossible to think of great writing in terms of 140 

characters. I have been humbled by a mother of three 

in New Delhi…

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“I get a lot of

comments…

they tell me thatthey find my

Tweets uplifting”

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An individual can havesignificant impact and get attention.

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Twitter’s reach is far and wide.

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Twitter gives you the ability to connect withpeople you normally don’t run across.

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Twitter gives you the ability to connect withpeople you normally don’t run across.

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Twitter gives you the ability to connect withpeople you normally don’t run across.

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Twitter is a great networking tool.

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WHAT IS TWITTER?

16April 28, 2011

Twitter is a virtual coffee shop

Wh i th F d ti

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Why is the Foundationusing Twitter?

As an organization Twitter helps us:• Engage with other people and organizations

that care about the same issues.

• Create a narrative about ourselves and our

work.

• Build alliances and strengthen networks.

Wh i th F d ti

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Why is the Foundationusing Twitter?

As an organization Twitter helps us:• Engage with other people and organizations

that care about the same issues.

• Create a narrative about ourselves and our

work.

• Build alliances and strengthen networks.

Wh i th F d ti

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Why is the Foundationusing Twitter?

As an organization Twitter helps us:• Engage with other people and organizations

that care about the same issues.

• Create a narrative about ourselves and our

work.

• Build alliances and strengthen networks.

Wh is the Fo ndation

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Why is the Foundationusing Twitter?

As an organization Twitter helps us:• Engage with other people and organizations

that care about the same issues.

• Create a narrative about ourselves and our

work.

• Build alliances and strengthen networks.

Why is the Foundation

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On an individual level Twitter:

• Makes us more accessible.

• Gives staff more visibility and credibility.

• Facilitates peer learning.

Why is the Foundationusing Twitter?

Why is the Foundation

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On an individual level Twitter:

• Makes us more accessible.

• Gives staff more visibility and credibility.

• Facilitates peer learning.

Why is the Foundationusing Twitter?

Why is the Foundation

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On an individual level Twitter:

• Makes us more accessible.

• Gives staff more visibility and credibility.

• Facilitates peer learning.

Why is the Foundationusing Twitter?

Why is the Foundation

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On an individual level Twitter:

• Makes us more accessible.

• Gives staff more visibility and credibility.

• Facilitates peer learning.

Why is the Foundationusing Twitter?

Michael Painter

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Michael PainterSenior Program Officer and Avid Tweeter

Michael Painter

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26April 28, 2011

Michael PainterSenior Program Officer and Avid Tweeter

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The Value of Listening

“80% of people who are on 

twitter are simply listening 

and not contributing.” 

27April 28, 2011

“Time to Tweet: Social networking for surgeons”Bulletin of the American College of Surgeons, vol 96 no. 2

Tony Peregrin

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Erin Kelly Web Editor, RWJF

Why Twitter is

Important to RWJF

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Matt Freeman

Twitter Basics

Senior Account Executive, PR Solutions

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What’s a Twitter?

•Your world in 140-character bites•Micro-blog post updates transmitted to people

who’ve elected to receive them

•Sent from and read on computers and smart

phones

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The Tweet

• 140-character message on any topic

• Often with a link to a website, blog or image

• RWJF Clinical Scholar finds that surgery rates go up when hospitals 

buy surgical robots, even if outcomes data are mixed,http://ow.ly/4EPm6 

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Who Gets Your Tweets?

Twitter users who:

•Have signed up to “follow” you, or

•Searched for terms you use in your

tweets, or•See forwarded copies of your

tweets (retweets) sent by people

they follow

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Followers

How does someone follow you?

•They click a button on your Twitter home page

(or elsewhere) to receive your tweets to

whatever device they choose

•You do the same to follow them – go to their

Twitter home page, click the button

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Searching for Tweets

Easy Search Mechanism Made Very Specific

with “Hashtags”• #

• #nursing, #hcr or #ACA, #CHL10

• Very useful for topic searches, conferences, Twitter chats, more

• Straightforward to use: Just include the hashtag somewhere in or at the end of the

Tweet. (It counts against your 140 character limit.)

• You don’t register hashtags; you just use them. Search first to see if a topic hashtagalready exists, and consider using that – #nursing or #hcr, for example. For a

conference or specific event, create one, but search first to be sure it’s not currently

in use for something you’d rather not be confused with!

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Retweets

•Someone gets a tweet they want to share

with their own followers

•Hits the retweet button; it’s gone

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Putting It Together

RWJF_HumanCap Apr 20, 4:20pm via HootSuite

RT @RWJF_QualEqual: CDC issues guidanceon preventing bloodstream infections

http://ow.ly/4EwXe #hcr #ptsafety

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Twitter Conventions

•Abbreviate, even unconventionally.

Health = hlth

•Not cool to steal someone else’s

tweet; retweet instead•OK to trim for space

•Use @ to identify other Twitter

users. We’re @RWJF_HumanCap

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Twitter Chat

•Relies on # (hashtag)

•Some regularly scheduled; some

special events

•Must promote heavily

•Gather to discuss a particular topic,

someone moderates

•Great way to engage people in a topic,

provided you can reach critical mass ofparticipants

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Live Tweeting

• Cover conferences or events with real-time tweets,

reporting on a speaker’s remarks, announcements, etc.• Announce in advance to your followers, others

• Use hashtag to make it easy to search

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URL Shorteners

Use Twitter to drive traffic to website or blog• Use URL shorteners so the link doesn’t bust your 140-character limit

• http://www.ama-

assn.org/amednews/2011/04/18/prsb0419.htm?cid=xtw_humancap

• becomes http://ow.ly/4EwXe

• Common URL shortener sites:

• Ow.ly

• Bit.ly

• TinyURL.com

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Pictures and Video on Twitter

•Post links to pictures and videos•If hosted on YouTube, Flickr, TwitPic, other

major sites, images/videos appear on

Twitter page

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Twitter Lists

•Concentrated list of people

whose tweets you’d like to see,

following or not

•Create a list with easy tools onTwitter

•Share or not

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Keeping Track

Twitter has a number of analytic tools:•Number of followers

•Number of retweets

•Also possible using tools on URL shortening

sites to track click-throughs

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Direct Messages

•Address Twitter messages to a single

address

•Sidebar conversation, thanking for

following, asking for something specific,

conveying something specific•Syntax:

d RWJF_HumanCap [message]

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Why We Tweet

• Purpose is to get your message out, engage in dialogue,

promote materials

• Drive traffic to our Web site

• Share news

• “Cover” live events• Support other RWJF programs and grantees

• Gather feedback

B R b

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But Remember…

• Important to be compelling, write interesting tweets, so

look for what catches your eye and ear.

• Your Twitter voice – formal vs. informal, substantive vs.

playful, whatever meets your communications needs.

• Clever is good (and often saves space). Tease the

reader to get them to click.

• Be accurate, but give up comprehensive.

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Keep the Conversation Going

View Twitter as one of several venues

for a conversation• Read tweets from folks you follow

• Keep an eye out for direct messages, and reply

• Follow those who follow you, or at least find out who they are

and what they’re interested in and what they tweet• Connect Twitter to your other communications outlets

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Andrew Cohen

Account

and PlatformReview

Managing Director, Forum One Communications

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Let’s get started!

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Create an Account: www.twitter.com

C fi S tti A t

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(demo)

Configure: Settings > Account

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(demo)

Update Your Profile: Settings > Profile

A C l t d P fil

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(demo)

A Completed Profile

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Interface Review

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Interface Review 

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Interface Review 

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Interface Review 

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Interface Review 

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Interface Review 

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Interface Review 

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Interface Review 

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 Where are my peeps?

How to Find People

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How to Find People

• Follow your friends’ flock

• Accept Twitter’s recommendations

• Search by name or email

• Use a directory like TwitDir.com or WeFollow.com

• Use a directory such as Muckrack.com (journalists)

Who to Follow?

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Twitter makes suggestions

Who to Follow?

Who to Follow?

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Twitter makes suggestions

Who to Follow?

How to Get Followed

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How to Get Followed

1. Complete your profile2. Tweet interesting things often

3. Retweet often

4. Follow relevant people

5. Mention others using “@username”

6. Use hashtags

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Twitter.com Alternatives

Web-Based Apps

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Web-Based Apps

734/28/2011

Web Based Apps

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Web-Based Apps

Downloadable Apps

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Downloadable Apps

Mobile Apps

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Mobile Apps

Guidelines for using Twitter

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Guidelines for using Twitter

• Start by listening.

• Find a niche: The more focused, the better).

• Contribute: Share ideas, ask questions,be polite and friendly.

• Follow “rules of the road” and remember…

you can’t take it back! 

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Questions & Answers

Wrap Up

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Wrap Up

Next Webinar…

Welcome to Your Community: An Introduction

to the RWJF Human Capital Extranet

Coming on May 12, 2011

2:00 – 3:15 p.m.Presented by:

Larry Blumenthal, Open Road AdvisorsB i P l F O C i ti

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