why consumer phones are a costly choice for enterprise mobility · 2019-07-18 · a costly choice...
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RECOGNIZING CRITICAL SOLUTION SHORTCOMINGS THAT LEAD TO HIGHER TCO
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 2
INTRODUCTION
In its recent global survey of enterprise
mobile decision-makers, VDC Research
found that organizations are turning to
mobility to achieve a growing number of
business-critical goals, from enhancing
worker productivity (36%) and revenue
growth (29%) to enabling more informed
decision-making (27%) and competitive
differentiation (26%).*
But as the strategic importance of enterprise
mobility rises, so does the need for enterprise-
caliber, purpose-built solutions that can effectively
deliver on these goals. And yet, many organizations
continue to rely on consumer-grade mobile devices
that don’t measure up to the demands of their
business-critical workflows, challenging work
environments or 24/7 performance needs. And
these shortcomings can lead to hefty costs that
range from device repairs and replacement to lost
productivity, which can dramatically drive up your
solution’s total cost of ownership (TCO).
On the following pages, we’ll take a closer look at the
critical factors you should consider when calculating
the true TCO of your current or potential enterprise
mobile solution. You’ll discover where and how
consumer-grade devices often fall short and the key
advantages that purpose-built solutions can deliver
to minimize costs and maximize solution value for
your organization.36%
WorkerProductivity
27%Decision Making
29%Revenue Growth
26%Competitive
Differentiation
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 2
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 3
ENTERPRISE-GRADE MOBILITY
The following section highlights some of
the most critical qualities to look for when
considering an enterprise mobile solution,
and the potential cost for your organization
when solutions fail to measure up.
What’s required? Where do consumer-grade phones fall short? And, what could it cost you?
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 4
PROVEN DURABILITYToday’s enterprise work environments are diverse and demanding, and
workers need devices that can withstand the heat, cold, bumps, drops
and constant exposure to liquid, dust, and other harsh elements—
every day.
Enterprise solutions are built with these challenges in mind, but
consumer-grade devices are designed for far less demanding
environments. So when deployed as enterprise solutions, consumer-
grade devices end up failing more than three-times the rate of purpose-
built solutions.2
WHAT’S THE COST?
$4,000$2,700
The average annual TCO of a rugged device is $2,700 versus $4,000 for a non-rugged device.
Less device durability can significantly drive up your
device repair and replacement costs as well as require
additional outlay for accessories such as protective
cases to prevent damage to fragile screens and
components. In addition, the significantly higher failure
rate of consumer-grade phones leads to added costs
resulting from lost worker productivity and heightened
IT support needs.
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 5
RELIABLE PERFORMANCE In many industries, business operations and mission-critical workflows
happen around the clock, requiring mobile solutions that can keep
workers up and running 24/7 by supporting multiple shifts and teams.
Consumer-grade devices aren’t designed to meet the always-on
mobility needs of today’s enterprises. Limited power per device
and a lack of true hot-swappable batteries means limited solution
performance and reliability.
WHAT’S THE COST?
Over 35% of VDC survey respondents claim that mobile device batteries do not last the entire shift.
35%
To compensate for limited battery
power, many organizations end up
purchasing duplicate devices in order
to ensure they have enough phones
to cover multiple shifts. These
spares, standby devices and other
unplanned expenses can quickly
drive up the cost and device count
per employee. And even with these
fail-safe measures, workers can still
end up without a working device if
batteries fail mid-shift, disrupting
critical workflows and limiting staff
productivity.
RELIABLE CONNECTIVITY Mobile connectivity can be a constant challenge in enterprise
environments due to the sheer volume and complexity of devices,
systems and equipment that rely and run on the network.
Consumer-grade devices typically lack the wireless connectivity and
roaming capabilities needed to maintain secure, reliable coverage in
these environments. In fact, consumer-grade devices are weaker in
wireless connectivity than enterprise-grade solutions and these devices
aren’t optimized to efficiently roam from access point to access point.
WHAT’S THE COST?
Even one dropped call or poorly performing application per shift can translate into almost $20,000 in annual support and lost productivity costs per mobile worker.
$20,000
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 6
Dropped calls and spotty Wi-Fi
coverage can create big barriers
to worker productivity and
workflow efficiency. In addition,
the lack of network optimization
can create a constant drain on
your IT resources to troubleshoot
and address user problems.
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 7
LIFECYCLE MANAGEMENT The scale and complexity of enterprise mobile solutions can
create significant challenges when it comes to effective lifecycle
management.
Organizations need clear solution visibility and centralized management
tools and capabilities to effectively monitor and optimize solution
performance while minimizing costs and downtime. Most consumer-
grade solutions simply aren’t designed to support and enable broad-
scale solution oversight and management, including deployment,
provisioning and asset and inventory management.
WHAT’S THE COST?
Only 1 in 5 organizations with business-critical mobile solutions have complete visibility into device and app usage.
1 in 5Without clear visibility into mobile
app and device usage or the ability
to remotely manage their mobile
solutions, organizations could end
up facing significantly higher device
repair costs, reduced productivity
due to more frequent device failures
as well as compliance and security
vulnerabilities.
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 8
OPTIMIZATION SERVICESAt the enterprise level, mobility isn’t a one-size-fits-all solution. Instead, companies need offerings that
align to the specific priorities and challenges of their organization, users and customers.
That often requires a broad range of services that spans from solution design and implementation to ongoing
monitoring and maintenance that ensure your solution meets and evolves with your mobile needs. Most
consumer-grade solutions don’t come with the vendor support, services or expertise needed to optimize your
solution capabilities, performance or outcomes. And that can put your organization at a distinct disadvantage
when it comes to achieving business-critical goals and ongoing user needs and expectations.
WHAT’S THE COST?
Without the ability to optimize your solution from initial design through ongoing support,
your solution has a greater likelihood of falling short of your desired ROI. It also reduces
your ability to identify and prevent potential problems that can limit key outcomes,
including worker productivity, user adoption and customer satisfaction.
Mobile-optimized companies maintain 30% better processes and 23% higher productivity.
30%23%
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 9
ADVANTAGES THAT ADD UP:
How purpose-built solutions reduce costs and ramp up value
PROVEN DURABILITY
Enterprise-grade mobile devices are thoroughly
tested and proven to ensure the level of durability
required to stand up to the rigors and requirements of
challenging work environments, from loading docks and
manufacturing floors to hospitals and hotel laundry
rooms. Spectralink Versity, for example, is designed
to be more durable with field-tested features such as
shatter-proof Gorilla glass and IP68-rated devices that
are waterproof, chemical-proof and dustproof. This
proven durability means better device performance and
a longer lifecycle to reduce TCO while increasing your
solution value.
DESIGNED FOR 24/7 PERFORMANCE
Enterprise mobile solutions have longer lifecycles that
require fewer repairs and replacement parts and are
powered by replaceable batteries that can be easily
swapped out and recharged to support round-the-clock
shifts and multiple users. Spectralink Versity, in fact,
delivers a five-year lifecycle compared with a typical
two-year life span of a consumer device. The removable
battery eliminates the need for standby devices on long
shifts or 24/7 operations.
24/7
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 10
How purpose-built solutions reduce costs and ramp up value
ADVANCED, RELIABLE CONNECTIVITY
Enterprise mobile solutions minimize network downtime
and improve day-to-day voice and data performance by
optimizing devices, applications and infrastructure. At
Spectralink, our solutions are built with powerful Wi-Fi
coverage and roaming capabilities to maintain secure,
reliable connectivity even amid the most complex
network environments. Plus, we offer additional
services to further enhance and optimize connectivity
across your network, including capacity planning, radio
coverage tests, channel planning and wireless network
configuration.
LIFECYCLE MANAGEMENT
The key to minimizing the impact of failure of business
critical mobile solutions is visibility into mobile device
and application usage as well as an ability to remotely
manage mobile solutions. At Spectralink, every mobile
solution is designed to help streamline updates, reduce
costs and optimize performance throughout the
device lifecycle. Batch configuration files help simplify
provisioning while centralized device administration and
application control allow administrators to push out
new configuration policies for advanced features such
as PTT, SIP telephony, syslog, SAFE, OTA, ManDown, web
applications and more.
PROVEN EXPERTISE, COMPREHENSIVE SERVICES
Enterprise mobile solution vendors will often work in
partnership with you to ensure that you achieve your
mobility goals and optimize your solution success. At
Spectralink, we offer a full portfolio of services and
support plans that are specifically geared to help you
make the most of your mobile experience including:
w Expert design and deployment services to deliver
faster time to value
w Onsite and virtual training that empowers your
team and optimizes user adoption
w Proactive monitoring and thorough issue resolution
to elevate staff performance and productivity
w Ongoing health checks to minimize risks and help
inform future solution requirements
WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 11
ABOUT SPECTRALINKSpectralink leads the enterprise mobility market with the industry’s most deployed
wireless solution portfolio optimized for mission-critical healthcare, retail,
manufacturing and hospitality applications.
We understand the unique challenges and requirements of your staff, workflows and
work environments, and create purpose-built, enterprise-grade solutions that measure
up to the demands and expectations of both your users and organization with:
w Industry-leading voice quality
w Built-in Wi-Fi and cellular connectivity capabilities
w Open platform for ready system and application integration
w Advanced durability and cost-saving features such as hot-swappable batteries
w Comprehensive services that extend from solution design and deployment through
ongoing maintenance and support
Discover how industry-leading solutions like our next-gen Versity smartphone can
deliver more value to your enterprise while helping you minimize TCO.
Visit spectralink.com to learn more today!
SOURCES
“Total Cost of Ownership Models for Line of Business Mobile Solutions,” VDC Research, November 2018
http://www.boston-technology.com/the-ultimate-list-of-enterprise-mobility-statistics/
https://www.globenewswire.com/news-release/2018/12/06/1663028/0/en/New-Data-Finds-Poor-Enterprise-
Mobility-Connectivity-and-Performance-Costs-Companies-20-000-Per-Year-Per-Mobile-Worker.html
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