why knowledge management matters to the raaf …
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The retention of the right knowledge and the ability
for subsequent generations of warfighters to build
on that knowledge is the key to being an effective
Air Force.
AIRCDRE John Blackburn, DGPP-AFAir Power Conference 2000
Why knowledge management matters to the
RAAF …
Introducing Knowledge Management Into Complex
Organisations
Factors Essential for Success
Who knows useful things, not many things, is wise – Aeschylus
Overview
CDF Fellowship
Research tenure limited to 12 months
Presentation concentrates on work related to final report not DIT
Ours is the age which is proud of machines that think, and suspicious of men who try to – H. Mumford Jones
Problem Statement
Need for action driven by changes in environment DER/DRP Erosion of technological advantage Stated pursuit of ‘knowledge edge’ Development of Capability and Group
Management Concept
The reasonable man accommodates himself to the ways of the world.The unreasonable man attempts to get the world to accommodate itself to his ways.
Progress depends on unreasonable men – George Bernard Shaw
Knowledge Edge
Our highest capability development priority therefore is the ‘knowledge edge’, that is, the effective exploitation of information technologies to allow us to use our relatively small force to maximum effectiveness –
Australia’s Strategic Policy 1997
O
O
D
A Ours
O
O
D
A TheirsDecision
Superiority
Capability and Group Management Concept Multi axis approach
Focus on outputs in terms of capability Consider resources across all
capabilities Develop long term plans
Dynamic networked teamsKnowledge resides in the user and not in the collection [of information].
It is how the user reacts to a collection of information that matters – Peter Drucker
Capability & Group Management Concept
Information Sources
CAMM
ROMAN
JISS
RAAF Portal
Better, Faster
Decisions
JCSE
PMKEYS
Log
Intel
Spt
C2
People
RAAF KnowledgeManagement Concept
SDSS
Extranet
DRMS
Intranet
Knowledge Management
… caters to the critical issues of organisational adaption, survival and competence in the face of increasingly discontinuous environmental change … Essentially, it embodies organisational process that seek
synergistic combination of data and information processing capacity of information technologies and the creative and innovative capacity of
human beings – Yogesh Malhotra
RAAF KM Strategy Pilot Site AFHQ 100 users Tools Culture Structure
ADFA CDF
Fellowship Research AFHQ ‘Guinea
Pigs’
Phase 2 RAAF ADHQ (?) ACSS
Constraints
Technical Architecture DRN SOE – MS Exchange, NT4, IIS Bandwidth limitations Deployments……. Dispersed data repositories
Operational Architecture Balance RAAF vs Joint requirements Not Canberra or garrison centric!
Who did we talk to…
C3ID DISG DAO META Group Delphi Group ASIO Vendors / Consultants
Where is this heading… AFHQ Pilot Site
Decision Aug-Sep 00 Move to other parts of Russell.. ADSC Paper – CDF Fellowship
RAAF Funding…?
Lessons Learnt… High level support critical
structural and cultural change Resource requirements significant
tools, infrastructure and management High rate of technological change
tools rapidly evolving User requirements change No ‘silver bullet’/corporate solution
Questions
Research should be fun rather than a grind and one should believe in its relevance and value – Peter Keen
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