wireless lan solutions for healthcare re-envision the point of care september 2012 cal calamari...
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WIRELESS LAN SOLUTIONS FORHEALTHCARERE-ENVISION THE POINT OF CARE
SEPTEMBER 2012
Cal CalamariSenior Consultant
MORE THAN 14M PATIENT RECORDS WERE EXPOSED BY MOBILITY-RELATED SECURITY BREACHES LAST YEAR IN THE US. SOURCE: HIMSS, MAY 2011
AVERAGE COST OF COMPLIANCE IS $3.5M VS. $9.4M FOR NON-COMPLIANCESOURCE: PONEMON INSTITUTE, JANUARY 2011
Healthcare providers who provide some level of support for personally owned devices on their wireless networks
SOURCE: MSI HC BAROMETER, NOVEMBER 2011
70%53%
2/3Of healthcare providers will increase or improve their use of mobile technologies in the next year alone
SOURCE: COMPTIA, NOVEMBER ‘11
Physicians who regularly send patient information to colleagues via SMS on their mobile devices and/or over open wireless networks
SOURCE: BNA, OCTOBER ‘11
HEALTHCARE IS EVOLVING
ARE YOU READY?
ELEVATING PATIENT EXPERIENCES• IMPROVE PATIENT SATISFACTION SCORES• PROVIDE CLINICIANS MORE TIME WITH PATIENTS
ASSURING CLINICAL MOBILITY• ENSURE MOBILE IT PROJECTS ARE SUCCESSFUL• ACCELERATE SUCCESSFUL ADOPTION BY CLINICIANS
IMPROVING OUTCOMES• REDUCE MEDICAL ERRORS AND ENHANCE QUALITY• STREAMLINE BUSINESS OPERATIONS
HEALTHCARE CHALLENGES
IMPROVE OUTCOMES
MOBILE POINTOF CARE APPLICATIONS
MOBILE TRIAGE EQUIPMENT ANDPATIENT MONITORING
MATERIALSMANAGEMENT
CHARGE CAPTURE
ENSURE PATIENT SAFETY & CARE QUALITYTO IMPROVE BUSINESS RESULTS
INTERNET
ELEVATE PATIENT EXPERIENCES
GUEST ACCESS & BYOD
ADMITTING & DISCHARGE BEDSIDE EDUCATION & ENTERTAIMENT
PATIENT TRANSPORT
NURSE CALL
ENHANCE PATIENT-CLINICAN INTERACTIONSTO CREATE PERSONALIZED EXPERIENCES
INTERNET
ASSURE CLINICAL MOBILITY
WORKFORCEMANAGEMENT
VOICEINTEROPERABILITY
PROACTIVETROUBLESHOOTING
NETWORK & DEVICESECURITY
EXECUTE A HOLISTIC MOBILITY STRATEGYTO GAIN THE TRUST AND SUPPORT OF CLINICIANS
INTERNET
POINT OF CARE OPERATIONAL EFFICIENCY
WORKFORCE PRODUCTIVITY
HEALTHCARE SOLUTION PRIORITIES
IT OPERATIONS TRUSTED EMBEDDED WIRELESS TECHNOLOGY
POINT OF CARESOLUTIONS
ENHANCED BATTERY LIFE & VOICE INTEGRATION ON MSI WLANCOMPLETE WITH HIPAA-COMPLIANT WIRELESS TRANSFER
MOBILIZE EMR @ HIMSS STAGES 1 (LAB), 4 (Computerized Provider Order Entry), and 5 (Barcoded Medication Administration)ACCELERATE DEMONSTRATION OF MEANINGFUL USE
OPERATIONAL EFFICIENCY SOLUTIONS
PROXIMITY AND LOCATIONING CAPABILITIES WITH MARKET LEADERS MULTI-MODAL ACTIVE & PASSIVE ASSET TRACKING SOLUTION
30% OF HOSPITAL OPERATING EXPENSE OCCURS IN SUPPLY CHAIN75% OF BIOMED MAINTENANCE TIME IS SPENT LOCATING AN ASSET10% TO 20% OF ASSETS ARE LOST OR STOLEN IN USEFUL LIFETIME
VISIBILITYFREQUENCY
GUIDELINE FOR CHOOSING ASSET TRACKING TECHNOLOGY
ENVIRONMENTASSET VALUE
$300 $3.000 $10.000 $20.000 $150.000
DAILY
WEEKLY
WEEKLY
WEEKLY
MONTHLY
IN/OUT
IN/OUT
PATIENT ROOM
ICU
RECOVERY
BIO-MEDICAL
ER
CENTRAL SUPPLY
WAREHOUSE
WORKFORCE PRODUCTIVITY SOLUTIONS
BEST-IN-CLASS RECEIVER SENSITIVITY FOR LOW-POWER MOBILE DEVICESNETWORK ASSURANCE ENSURES MISSION-CRITICAL VOICE RELIABILITY WITH LESS ACCESS POINTS & SERVERS
REDUCE NURSE WALKING DISTANCE BY UP TO 1.5 MI PER SHIFTSAVE CLINICAL STAFF 30 TO 90 MINUTES PER SHIFTELIMINATE DISRUPTIVE OVERHEAD PAGINGFASTER RESPONSE TIME TO PATIENT & STAFF REQUESTSBROAD RANGE OF ROLE APPROPRIATE DEVICES
UNIT STAFF NURSE ED STAFF & EMTs PORTER & LAB PHYSICIANS
• Nurse Call Integration• Secure Text Messaging
• PBX Extension
• Interoperability between EMTs Radios and Wireless VoIP
• Push-to-Talk• Task Management• Text Messaging
• PBX Extension• PTT Capabilities• Secure Text Messaging
MOTOROLA’SWLAN SOLUTIONSFOR HEALTHCARE
POSITIONING HOSPITALS & HEALTH SYSTEMS TO RE-ENVISION THEIR POINTS OF CARE ACROSSTHE DYNAMIC HEALTHCARE ECOSYSTEM
ENHANCEPATIENT EXPERIENCES
IMPROVECLINICAL & OPERATIONAL OUTCOMES
ASSURECLINICAL MOBILITY
THE WIRELESS NETWORK AS A CRITICAL SERVICE
PAGE 12
WI-FI CONNECTIVITY HAS EVOLVED FROM NETWORK OF CONVENINECE TO BUSINESS CRITICAL
GUEST ACCESS
NURSE CALLBEDSIDE EDUCATION & ENTERTAIMENT
ADMITTING & DISCHARGE
PATIENT TRANSPORT
Centralized ManagementHave your finger on the pulse of the networkFind problems BEFORE they are service impactingCapture network and device states for forensics Tools for rapid troubleshootingImprove network availabilityManaged capacity
AN INFRASTRUCTURE FOR HEALTHCARE SOLUTIONS
MISSION-CRITICAL PERFORMANCE, RELIABILITY & SCALABILITY ACROSS THE CONTINUUM OF CARE
OUTDOORACCESS POINTS• AP 7181• AP 7161
INDOORACCESS POINTS• AP 6532• AP 6521• AP 650• AP 622/621
IT CLOSET• NX 4500 / 6500CONTROLLERS• RFS
7000/6000/4000
WIRELESS
CUSTOMER NOC/DATA CENTER
NX 9500 SERVICES PLATFORM AIRDEFENSE• SECURITY & COMPLIANCE• CENTRALIZED MANAGEMENT• SLA ASSURANCE TOOLS
LIFECYCLE SERVICES
• PROFESSIONAL• INTEGRATION• SUPPORT• MANAGED
INTERNET
WIRED
APPLICATION DELIVERY
MOBILE DEVICE CHALLENGES
Large variety of devices with different characteristics
Lower RF powerMixed client environments
(802.11 a/b/g/n, 2.4G/5G)
Application mixReal-time applications Voice/Video Impact of network latency, delay and jitter
On-boarding all the devicesInstitution owned vs personalBYOD – ensuring appropriate access
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• Patient/Guests
• Doctors• Nurses• Clinician• Staff
Each with different needs
and access
ENSURE EACH DEVICE, EACH USER, EACH APPLICATION HAS APPROPRIATE ACCESS
ADDRESSING THE NEEDS OF TODAY’S MOBILE DEVICESMORE TRANSMIT POWER & GREATER RECEIVER SENSITIVITY
AP6511: 2 x 2 MIMO, 26 dBm
AP650: 2 x 3 MIMO, 24 dBm
AP7131: 3 x 3 MIMO, 27.7 dBm
EXTENDS COVERAGE UP TO 60%
REDUCES APS REQUIRED UP-TO 40%
802.11ABG & N DEVICEPERFORMANCE MAXIMIZED
TODAY’S LOWER POWERED MOBILE DEVICES REQUIRE ACCESS POINTS WITH GREATER RECEIVER SENSITIVITY FOR SECURE CONNECTIONS
23 dBm RANGE
27 dBm RANGE
WiNG 5 WIRELESS LANARCHITECTURE EVOLUTION LEAD BY MOTOROLA
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved. PAGE 16
FIRST WIRELESS LANS
MOBILE DATA ACCESS
NETWORK OF CONVENIENCE
LIMITED MOBILITY
DIFFICULT TO MANAGE
LIMITED SECURITY
FILLED NEED FOR LARGER SCALE AFFORDABLE NETWORKS
COST EFFICIENT 802.11a/b/g WLAN
LIMITED 11n SCALABILITY
BOTTLENECK AT WIRELESS CONTROLLER
LIMITED SECURITY/QoS AT THE EDGE
MORE ROBUST, AFFORDABLE WAY TO HANDLE HIGHER NETWORK DEMAND
BETTER QUALITY OF EXPERIENCE
NO BOTTLENECKS
SCALABLE 802.11n
VoIP AND VIDEO RELIABILITY
SECURITY AT THE EDGE
INDEPENDENTSTANDALONE
HUB AND SPOKECENTRALIZED
WiNGDISTRIBUTED
SMARTRF
PAGE 17MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under
license. All other trademarks are the property of their respective owners. © (insert year of publication) Motorola Solutions, Inc. All rights reserved.
KEY FOR MOBILES:ADAPTIVE MOBILE COVERAGE ADJUSTS POWER AS THE TABLET MOVES THROUGH THE ENVIRONMENT
RF CALIBRATION
Calibrate power/channel
NEIGHBOR RECOVERY
Self-healing
ADAPTIVE MOBILE COVERAGE
Increases Power for weak device
INTERFERENCE AVOIDANCE
Dynamic re-configuration
SMART BAND CONTROL AND LOAD BALANCE
Between access points
RELIABILITY
SIMPLIFIED BYOD AND GUEST ACCESS
STAFF BYOD PATIENTS & GUESTS
FINGERPRINTING
CAPTIVE PORTALto register the device.
USER ON_BOARDED
DIFFERENATIAL ACCESS
User redirected to CAPTIVE PORTALSingle sign in
ANALYTICS FOR INSIGHTS on patients and visitors
ON_BOARDED FOR FUTURE SESSIONS and does not need to re-login
74% of hospitals allow staff to use their personal device on the WLAN
PROXIMITY AWARENESS
OUTPATIENT ARRIVES ONSITE For DIALYSIS TREATMENT
WI-FI DEVICE IS OBSERVED ACTIVE IN THE AIR NO CONNECTIVITY REQUIRED HANDHELD PROBING IS SUFFICIENT
MOTOROLA AP W RADIOSHARE, AP/SENSOR OR SENSOR OBSERVES THE DEVICE ACTIVE IN AIRSPACE
MOTOROLA SYSTEM REGISTERS DEVICE AS NEWLY OBSERVED NOTIFICATION SENT TO BACKEND SYSTEMS
CRM/APPLICATION TAKES ACTION1. Welcome greeting, to outpatient or caregiver accompanying patient. Admissions can prepare for patient arrival2. Special instructions regarding visit, perhaps change of location or who will bee seeing the patient that day. Reminders regarding scheduling follow-ups or pick up of
results or medications.3. Patient Management System may record information about the visit. Duration, time spent in waiting area etc as a tool tor improving service
ASSET TRACKING• Clinical equipment, beds,
wheelchairs, IT assets, etc.• Reduce capital spending• Improve asset utilization
STAFF TRACKING• Process/workflow improvement• Nurse safety
ACCURATELY TRACK THE CURRENT LOCATION OF EQUIPMENT AND PEOPLE USING A WIRELESS NETWORK
RFID AND RTLS(Real-Time Location Solutions)
PATIENT TRACKING• Improve Patient Flow• Safety For Long-term Care
Residents• Mental Illness Facilities
CENTRALIZED MANAGEMENT
STAFF BYOD & PATIENT/GUEST ACCESS
NETWORK ASSURANCE
SECURITYCOMPLIANCE
SCALABLE CENTRALIZED PROVISIONING CENTRALIZED TROUBLESHOOTING
MOBILITY SMART RF MESH QOS SECURITY
NX 9500 SERVICES CONTROLLER
AP-DOMAIN MANAGER CONTROLLER – DOMAIN MANAGER
INTERNET
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.
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SECURITY & COMPLIANCEMITIGATE RISK ASSURE PCI AND HIPAA COMPLIANCE
INTERNET
ROGUE AP
SERVER
MIS-CONFIGURED AP
USERS
HACKER IN PARKING LOT USERS PREVENTED FROM CONNECTING TONEIGHBORING NETWORKS
ROGUE ELIMINATION
INTRUSION PREVENTION – 250+ THREATS DETECTED
FORENSICS & INCIDENT ANALYSIS
COMPLIANCE REPORTING
ROGUE AP ELIMINATED MIS-CONFIGURED APIDENTIFIED AND RECONFIGURED
NETWORK ASSURANCE
END-USER FEEDBACK PERFORMANCE ALARMS & REPORTS
HISTORICALTROUBLESHOOTING
REAL-TIME TROUBLESHOOTING
PROACTIVEPREVENTION
• IMPROVE WIRELESS AVAILABILITY AND REDUCE NETWORK DOWNTIME.
• REDUCE OPERATIONAL COSTS ASSOCIATED WITH WIRELESS PERFORMANCE AND MAINTENANCE.
• RESOLVE 70% OF WIRELESS TROUBLE TICKETS VIA REMOTE MANAGEMENT.
IMPROVE OPERATIONS AND ASSURE CLINICAL MOBILITY
CENTRALIZED WLAN TROUBLESHOOTING
WLAN PORTFOLIOA BROADERPORTFOLIO
MEANS YOU CAN DEPLOY THE NETWORK THAT BEST FITSYOUR SITUATION AND NEEDS.
INTEGRATED SERVICES& APPLICATIONS PLATFORMS RF CONTROLLERS 802.11n ACCESS POINTS
NX 9500 SERIES ENTERPRISE NOC CONTROLLER
15,000 adaptive APs & 2500 Sensors • Network Assurance• Security & Compliance• Multi-Vendor Management• Application Modules
NX 9000ENTERPRISE NOC CONTROLLER
10,000 adaptive APs
NX 65xx SERIESENTERPRISE BRANCH APPLICATIONS PLATFORM
256 adaptive APs
NX 45xx SERIESENTERPRISE SMALL BRANCH APPLICATIONS PLATFORM
36 adaptive APs
RFS 7000HQ / LARGE
1,024 adaptive APs
RFS 6000MEDIUM ENTERPRISE
256 adaptive APs
RFS 4000BRANCH CONTROLLER
36 adaptive APs
INDEPENDENT APs
AP 7181 Outdoor 11n, 2 radioAP 7161 Outdoor 11n, 2/3 radioAP 8132 Modular 11n, 2 radioAP 7131 11n, 1/2/3 radio, 3x3:2
AP 6532 11n, 2 radio, 2X3AP 6521 11n, 1 radio, 2X2AP 6511 Wall plate 11n, 1 radio
DEPENDENT Aps
AP 65011n, 2 radioAP 622 11n 2 radio – 2X2AP 621 11n, 1 radio
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.
•Why Motorola Wireless LAN?- Unique understanding of what “mission critical” truly means from
decades of leadership in first responder wireless communications
- Wireless built and designed from the ground up for optimizing staff mobility
FIRST IN
2800 PATENTS
Co-authored 802.11
Co-founded the Wi-Fi Alliance
First Wireless LAN Switch
First 802.11n RF Design Tool
Leader in all things Wireless
WLAN market leader for over a decade
INDUSTRY RECOGNITIONAND A CULTURE OF INNOVATION
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