workplace transformation: how to survive the cloud

Source: Taming the Digital Dragon: The 2014 CIO Agenda

We are here

Source: Digital Double-Down: How Far Will Leaders Leap Ahead?, Accenture, 2014

Digital Transformation

Source: Digital Double-Down: How Far Will Leaders Leap Ahead?, Accenture, 2014

Drink the cool-aid

Cloud goes primetime

Cloud mainstream by 2019

Cloud growth projections

SMB Drivers For Cloud Adoption

http://lauriemccabe.com/2015/11/03/cloud-cover-cloud-management-and-security-for-smbs/

SMB Current and Planned Solutions

http://lauriemccabe.com/2015/11/03/cloud-cover-cloud-management-and-security-for-smbs/

Cautious of change

User Cloud Adoption

Change happens

Smell the coffee

“Change is difficult.Not changing is fatal”

- William Pollard

If there is one thing that is certain about the future it is this:

Sticking to the status quo will grow increasingly expensive.

Is the riskiest place to be.SAFE

Hybrid Thinking Toolkit

ChangeCultureCustomerCo-creationCreativityCollaboration

DeliveryDeployment

© SalesChannel Europe, 2015

Productivity

Workplace Transformation

User thinking

Rainbow thinking

Horizon 10 - 6 months

Horizon 26 - 12 months

Horizon 312 - 36 months

Hybrid Thinking at 3 Time Horizons

Supporting what you have:• Stuck in the status quo• Doing what you have always

done• Business as usual thinking Building Tomorrow’s Business:

• Exploiting Industry trends• Understanding customer’s

Industry challenges• Collaborating with customers• Delivering Hybrid solutions

Supporting what users want:• Providing solutions to user’s

business challenges• Hybrid Value Propositions• Selling Business Outcomes

Get it right

Get it wrong

The status quo is not a change strategy

before you have to

Strategic choices

DelusionalThinking

Irrational complacency

Short-term planning

OLD THINKING

NEW TECHNOLOGY

FAIL

X

=

Think outside the box

Think outside the box

IT strategy

- Peter Drucker

“The greatest danger intimes of turbulence is notthe turbulence - it is to actwith yesterday’s logic”.

The Challenge of Change

Closed thinking

Prisoners of the past

Overcoming change

Future focus

Discovery thinking

Appstore thinking

Compete for the future, not just

the present

Ride the next wave

You can’t teach an old dog new tricks

Old dog, new tricks

VP of ChangeVP IT Solutions

VP of CustomerSuccess

Expired thinking

Dilemma of choice

“The rate of change inbusiness today really putsyou at a disadvantage if

you make long-terminvestments in anything.”

- unknown

Business uncertainty

Reset your thinking

Digital Transformation

A more agile business

A modern, mobile workforce

Fully Digital workplace

Building a more agile business

A modern, mobile workforce

Fully Digital workplace

Digital transformation ofthe existing workplace

Why Shadow IT?1

Focus on Business Outcomes2

Create a Hybrid Mindset3

The role of tomorrow’s CIO4

Building a Culture of Change5

Shadow IT

Loss of Control

Strategic change

Tomorrow’s workplace

Tomorrow’s office worker

Tomorrow’s mobile worker

Give them access to the business and productivity applications and tools that

they chose to use- David Ednie

How to Eliminate Shadow IT?

Control -> Empower Employees

Game Changer #1

Why Shadow IT?1

Focus on Business Outcomes2

Create a Hybrid Mindset3

The role of tomorrow’s CIO4

Building a Culture of Change5

What& How Why

IT Transformation = Selling Business Outcomes

OLD NEWThe IT Buyer The Business OwnerSelling into CapEx Budgets Selling into OpEx BudgetsTechnical Expertise Business ExpertiseGeographic Sales Territories Vertical Industry TerritoriesSelling Features Selling ResultsFixed-Price Contracts Outcome-Based ContractsDemonstrating Features Business Process DiscussionsYour Complexity and Underlying Architecture

Your Consumption Model and Service Capability

Maintenance Contracts "Apps Mindset"Face2Face Sales Skills Social Media Knowledge

Source: Consumption Economics: The New Rules of Tech by J. B. Wood, Todd Hewlin and Thomas Lah, 2011

IT Solutions -> Business Outcomes

Game Changer #2

Why Shadow IT?1

Focus on Business Outcomes2

Create a Hybrid Mindset3

The role of tomorrow’s CIO4

Build a culture of change5

Disruptive change

Legacy thinking

Wedded to the past

Future reality

Change has happened

Old reality

New reality

Hybrid reality

before you have to

Legacy thinking

Journey to the Cloud

On Prem -> Cloud, Hybrid Cloud

Game Changer #3

Why Shadow IT?1

Focus on Business Outcomes2

Create a Hybrid Mindset3

The role of tomorrow’s CIO4

Build a culture of change5

Anticipation

Agility

Adaptability

Extreme adaptability

Contextual confusion

Future focus

CIO

Are you?

or

CIO?

Part of the solution

Are you?

or

Part of the problem?

lnformation -> Innovation

Game Changer #4

Why Shadow IT?1

Focus on Business Outcomes2

Create a Hybrid Mindset3

The role of tomorrow’s CIO4

Building a Culture of Change5

Moving into an uncertain future

"Don't look back, you're not going that way."

Organisations don’t

change - people do

Belief systems

Put them in the picture

“People are not afraid of change. They fear the unknown.”

- Dick Brown, CEO of EDS

Constraint-based thinking

Constraint-based thinking

Possibility Mindset

Predictive Mindset

Adaptive Mindset

Fixed Mindset Growth Mindset

Intelligence is static Intelligence can be developed

Leads to a desire to look smart and therefore a tendency to:

Leads to a desire to learn and therefore a tendency to:

avoid challenges embrace challenges

give up easily due to obstacles persist despite obstacles

see effort as fruitless see effort as path to mastery

ignore useful feedback learn from criticism

be threatened by others’ success be inspired by others' success

Mindset Shift

*source: Carol S. Dweck, Ph.D

Growth Mindset

Adaptive Thinking - I

Adaptive Thinking - II

Adaptive Thinking - III

Game Changer #5

Fixed Mindset Growth MindsetPredictive Thinking

Adaptive Thinking

1. Why Shadow IT?

2. Focus on Business Outcomes

3. Create a Hybrid Mindset

4. The role of tomorrow’s CIO

5. Building a culture of change

Quick Review:

Technology agnostic,

Business diagnostic

Appstore thinking

Information -> Innovation

Because employees are doing it

Competing to remain relevant to tomorrow’s customers

Predictive -> Adaptive thinking

Future reality

Hybrid thinking

Take Ownership of Your Cloud Strategy

Be Prepared for the Future

If It Is To BeIt Is Up To Me

Get it right

www.flickr.com/photos/horacio/3781750

David R Ednie

President & CEO

SalesChannel Europe

Ph: +33 676 60 09 25 (FRA)

Email: david@saleschannel-europe.com

Website: www.saleschannel-europe.com