amplifying it relevance by cynthia stoddard, cio, netapp

Amplify IT Relevance

while Shifting to the Cloud

Senior Vice President, CIO

NetApp

April 2014

Cynthia Stoddard

2

A View into

NetApp IT

1

Sharing

Our Journey

& Knowledge

2

Amplify

IT Relevance

Along the Way

3

NetApp Confidential - Limited Use Only

3 NetApp Confidential - Limited Use Only

13,000 employees, 150+ countries

7 IT data center locations

5 Engineering data center locations

~300 Business Apps; 6 Tier-1 Apps

~4,000 Systems / ~3,000 Virtual

~10 PB storage

4

Supporting

$6.3B Enterprise NetApp IT


Economic Uncertainty

Accelerated Business Demands

Explosive Data Growth

Fast Adoption of New Technologies

Cost Pressures & Budget Cuts

Constantly Balancing

Risk, Cost and Agility

5

Same as all

IT organizations NetApp IT

Challenges


One of the most dramatic changes

to business & IT in the last 10-15

years

“Classic” IT approaches and

architectures are being challenged

Myriad of new technologies – difficult

to keep up

Business and IT models must evolve

and adapt

Compounding Effects

to Business & IT

Four Major

Forces

Gartner’s Nexus of Forces


Business Direction,

Technology Direction,

Executive Forums

Who should we

buy or partner with ?

Thought leadership,

Lessons Learned,

Best Practices

Increasing

IT Relevancy

Evolving beyond

traditional IT


How to make

NetApp products

better for IT usage ?

NetApp

IT

Corporate

Strategy

Product

Development Business

Development

Customer/

Sales

Agile Efficient Service

Oriented Reliable

Key characteristics of

Cloud

Key delivery methods;

presenting infrastructure,

platform, and software

services

Infrastructure-as-a-

Service (IaaS)

Host

Platform-as-a-Service

(PaaS)

Build

Software-as-a-Service

(SaaS)

Consume

Key deployment models

ranging from open public

to enterprise private Hybrid

Enterprise

Private Open Public

9

Terminology

Alignment Cloud

Services


10

2012-2013

Migrate Dev, Stage

Environments to nCloud

Migrate BI and DW Environments to

nCloud or other cloud solutions

Migrate Key Business Processes to SaaS

Upgrade Integration Architecture

Implement Cloud Governance

Private

On-premise

2015+

Cloud Orchestration Solution

Implement Clustered ONTAP

Virtual

Private Cloud

nCloud

Selected

SaaS

Solutions

Commerce Master Data Security Innovation

Hybrid Cloud is the End-State

Our Journey to the Cloud…


Where we are

11

Cloud @

NetApp



SaaS IaaS

Non-Disruptive

Operations

Virtual Storage Tiering

Service Automation

and Analytics

Storage Efficiency

Seamless Scaling

Secure

Multi-Tenancy

Hybrid Cloud is

the End State

On-Prem

IT must address

all Clouds!




What we learned…

Critical Factors for a Successful Shift to the Cloud:

Culture

Governance

Architecture

Security & Privacy

Vendor Management

Financials

IT Skills

Shifting

to the Cloud

15


Steps Needed &

Lessons Learned Shifting

to the Cloud

Educate leaders, consumers, and the IT organization Become a service broker in addition to an IT builder / provider

Transition to a cloud service delivery business model

Align strategy to a cloud bias

Establish a cloud decision and deployment framework Manage Risk proactively - from vendor sourcing, to legal policy,

to governance

Standardize on service architecture and offerings Provide end-to-end Cloud Service Orchestration like a Service

Provider. Pick the right cloud management tools (CMP, Open Stack, AWS)

CULTURE

GOVERNANCE

ARCHITECTURE


16


Steps Needed &

Lessons Learned

Establish Information Security policies for Cloud

Build Security Governance as part of automation

Establish a Cloud Auditor to ensure policies are enforced

Provide vendor process for onboarding cloud providers

Make sure that SLAs are reviewed periodically

Have an exit strategy for cloud providers

Normalized Offerings and SLA for services across Clouds

Change the financial models to drive to a chargeback utility based model

Integrate the right tools for metering with billing systems

SECURITY &

PRIVACY

VENDOR

MANAGEMENT

FINANCIALS


Shifting

to the Cloud

17

REMAINS:

Architecture and Design

Governance

Enterprise Data

Vendor Management

Integration and SOA including

Common Services

Innovation & Showcasing

REDUCES:

Database, network, server,

storage administration

Release management

Incident management

Change management

Develop, QA & Testing

Data Centers

Corporate IT skill sets change dramatically


Require different skills

in Corporate IT Shifting

to the Cloud


Provider:

Self-service

Metered use

User focus

Builder

Broker:

Vet outside services

Forge relationships

with CSPs

Manage/Ensure

services

IT as

Provider & Broker


To enable the Hybrid Cloud …

is a Journey

Evolving

IT Services

Public Virtual

Private Private

& on premise

Hybrid Cloud


Engage C-level executives from the start:

– Business direction enterprise-wide priorities

– Cloud strategy multi-year roadmap

– Execution plan tangible business results

Partner with business peers throughout the journey:

– Cloud decision framework & governance

– Metrics & outcomes

Broadcast the transformation of IT:

– Shifts in: how we operate, how we act/behave, what we work on

– Giant leaps and incremental steps

Amplify

IT Relevance

20

While shifting to

the Cloud

Embrace the New Era & Stay Relevant


Let’s Continue the Conversation

Tweet your questions and comments:

– @stoddardCA

Use the hashtag:

– #NetAppCIO

22 NetApp Confidential - Internal Use Only

amplifying it relevance by cynthia stoddard, cio, netapp

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