ams customer presentation nov2012 · ams gives you more control over real-time operations to help...

AIRPORTINTELLIGENCEAIRPORTINTELLIGENCERAA conference, 2016

By: Viorel Gruenwald, SITA Snr. Mgr. EUROPE12/10/2016

INDUSTRY TRENDSAirports remain focused on cost control and productivity improvementsacross their operational processes:• Growing interest in applying business intelligence (BI) to improve both the

customer experience and airport operations.

($868m.)

2 | Airport Intelligence | Confidential | © SITA 2016

Source:• SITA’s 2016 Airport IT Trends Survey

MEETING AIRPORT BUSINESS NEEDS

To address capacity issues while operating assuccessful businesses, airports need to:

• DIGITALIZE the Airport Operations

• Robust and efficient operational planning

• Proactive control over real-time operations

• Continuous improvement of business results

• Systems integration for collaboration of stakeholders

• Control all resources from the terminal to the runways

To address capacity issues while operating assuccessful businesses, airports need to:

• DIGITALIZE the Airport Operations

• Robust and efficient operational planning

• Proactive control over real-time operations

• Continuous improvement of business results

• Systems integration for collaboration of stakeholders

• Control all resources from the terminal to the runways


Airport Management Solutions (AMS)

Applications Functionalities Description

AirportCentral

Airport operational data base (AODB) Central repository of all flight data

Billing Aeronautical billing calculations

Pre-departure sequencer and departuremanager

Management of departure sequencesand use of the runway

Electronic flight strip Runway and apron management

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Electronic flight strip Runway and apron management

AirportResource Manager

Resources management system (RMS) Fixed and mobile resourcesmanagement, including staff

Runway performance manager Runway capacity management

De-icing planner De-icing resources management

AirportVision Flight information display system (FIDS) Passenger communications

AirportVoice Public address (PA) Passenger communications

| Airport Intelligence | Confidential | © SITA 2016

WHAT MAKES AMS UNIQUE?

SITA is the onlyprovider thatoffers full airportresourcemanagementfrom landing totake off, landsideand airside.

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SITA is the onlyprovider thatoffers full airportresourcemanagementfrom landing totake off, landsideand airside.


AMS SNAPSHOT

KEY BENEFITS

• Enhanced collaboration between the different actorsinvolved in the management of flight movements

• Increased airport capacity and control on business drivers• Reduction in costs from more efficient staffing

levels/equipment allocations and fewer airline delays• Improved airport experience for all stakeholders• Best recovery from adverse conditions and irregularities• Management of all airport resources from the terminal to the

runways

Fully pre-integrated airport operations solutions on a single platform

AMS gives you more control over real-time operations to help to drivebusiness results.

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FEATURE / FUNCTION

• Strategic and real-time flight management• Dashboard, KPI, and SLA management• Integrated flight information display with public address and

announcement control• Strategic, tactical, and real-time resource allocation of mobile

and fixed resources• Alert handling with decision support• Long time planning: what-if scenarios and slot management• Billing for aeronautical services

KEY BENEFITS

• Enhanced collaboration between the different actorsinvolved in the management of flight movements

• Increased airport capacity and control on business drivers• Reduction in costs from more efficient staffing

levels/equipment allocations and fewer airline delays• Improved airport experience for all stakeholders• Best recovery from adverse conditions and irregularities• Management of all airport resources from the terminal to the

runways


SITA’S NEW GENERATION AMS

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Live sitesMulti-Airport TAB&POSMulti-Airport AAIMulti-Airport AA2000Multi-Airport ASURIn deliveryAirline


MORE THAN JUST ROBUST PLANNING...

• Robust planning

• Pervasive access toinformation

• Proactive reaction todisruption withDecision Support

• Dynamic access toirregularities throughdynamic dashboards

Control overoperations

• Balance traditionaloperational efficiencywith SLA and financialinput

• Real time monitoringof KPI

• Maximize non-aeronautical revenueopportunities

Drive businessresult

• CDM enabler

• Support globalstandard forinformation sharing

• Maximize crosssystem functionalsynergies

• Cross department/organization processsupport tool

Integratecollaboratively

• Intuitive user interface

• Support for multipleairport operatingconditions

• Support for processrules

Enable agility

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• Robust planning

• Pervasive access toinformation

• Proactive reaction todisruption withDecision Support

• Dynamic access toirregularities throughdynamic dashboards

• Balance traditionaloperational efficiencywith SLA and financialinput

• Real time monitoringof KPI

• Maximize non-aeronautical revenueopportunities

• CDM enabler

• Support globalstandard forinformation sharing

• Maximize crosssystem functionalsynergies

• Cross department/organization processsupport tool

• Intuitive user interface

• Support for multipleairport operatingconditions

• Support for processrules


QUEBEC CITY USE CASE

CHALLENGES• Maintaining high levels of

service while accommodatingtraffic growth

• Avoid mismanagement ofgates, desks, lounges andother resources caused byflight delays or otherdisruptions

• Making fast, effectiveoperational decisions that willnot have unintendedconsequences that negativelyimpact other objectives





SITA SOLUTIONS• AirportVision brings a

sophisticated and integratedflight information display andvisual paging system.

• AirportCentral andAirportResource Managerprovide a centralized databaseand powerful scheduling,capacity planning and resourcemanagement system for mobileand fixed airport resources




Québec City (YQB) was first to adopt SITA's revolutionary AirportManagement Solution.

Use caseUse caseUse case

Québec was voted the 'Best Airport in North America' in their passenger category.With 68% growth over the last five years, YQB needed a system that would allowthem to operate dynamically and enable real-time decision-making, so that theycan continue to provide the award-winning service that their passengers expect.

"FROM THE VERYFIRST DAY WEWERE ABLE TOSEE THE VALUE OFSITA AIRPORTMANAGEMENTSOLUTION TO OUROPERATIONS"

Gaëtan GagnéCEO, Québec City Jean

Lesage International

9 | Airport Management Solution | Confidential | © SITA 2016















"FROM THE VERYFIRST DAY WEWERE ABLE TOSEE THE VALUE OFSITA AIRPORTMANAGEMENTSOLUTION TO OUROPERATIONS"

Gaëtan GagnéCEO, Québec City Jean

Lesage International

CREATING SUCCESS WITH...


CD12

Diapozitiv 10

CD12 updatedChristian Dana; 14.01.2016

12 Day of Operations BI | © SITA 2015

Airports show growing interest inapplying business intelligence (BI)to improve both the customerexperience and operationalefficiency.

Improving efficiency by effectivelocation of airport resources

Increasing non-aeronauticalrevenues

Ensuring more accurateinformation services to passengers

Source: 2015 SITA Airport IT Trend Survey

Ensuring more accurateinformation services to passengers

Information sharing/collaboration

Improving KPI quality reporting

Reducing flight delays due to ground operation issues

% of airports indicating business intelligence delivers high value


AirportPulse delivers a dynamic central view of theairport ecosystem through:


1. Passenger Operations2. Queue Management3. Retail Operations4. Terminal Operations5. Airside Operations6. Continuous Improvement

1. Passenger Operations2. Queue Management3. Retail Operations4. Terminal Operations5. Airside Operations6. Continuous Improvement


Real-time analyticsWith CommonUseAnalyzer make themost out of common-use data for betterplanning and more efficient processing.• See processing trends and statistics• Identify underuse or overuse of

common-use infrastructure• Correlate data to compile behaviour

profiles and patterns

Real-time analyticsWith CommonUseAnalyzer make themost out of common-use data for betterplanning and more efficient processing.• See processing trends and statistics• Identify underuse or overuse of

common-use infrastructure• Correlate data to compile behaviour

profiles and patterns


Wait time monitoring anddisplayQueueAnalyzer helps you monitor,predict and manage queues to minimizewait times and improve the customerexperience.• Meet service quality standards with

real-time visibility of queues andprocessing performance

• Understand the retail impact andmanage it accordingly

• Enhanced proactive decision-makingand ability to intervene in real-time

Wait time monitoring anddisplayQueueAnalyzer helps you monitor,predict and manage queues to minimizewait times and improve the customerexperience.• Meet service quality standards with

real-time visibility of queues andprocessing performance

• Understand the retail impact andmanage it accordingly

• Enhanced proactive decision-makingand ability to intervene in real-time


More time to spendFlowAnalyzer helps you to understandand positively influence passengerbehaviour for more efficient flow andimproved retail revenues.• Redirect flows and monitor

effectiveness• Monitor retail attractiveness and the

impact of promotions• Provide data to support the sale of

advertising space and premium rentals

More time to spendFlowAnalyzer helps you to understandand positively influence passengerbehaviour for more efficient flow andimproved retail revenues.• Redirect flows and monitor

effectiveness• Monitor retail attractiveness and the

impact of promotions• Provide data to support the sale of

advertising space and premium rentals

Predict, identify and improveFlowPredictor lets you accurately forecastpassenger flows and proactively optimizeyour airport efficiency.• Enjoy continuous visibility of the effect

of irregular operations on passengerflows

• Identify potential processing chokepoints and evaluate alternativesolutions with other stakeholders inreal-time

• Analyze relevant flights and identifywhich events are having the greatestimpact on passenger flows

Predict, identify and improveFlowPredictor lets you accurately forecastpassenger flows and proactively optimizeyour airport efficiency.• Enjoy continuous visibility of the effect

of irregular operations on passengerflows

• Identify potential processing chokepoints and evaluate alternativesolutions with other stakeholders inreal-time

• Analyze relevant flights and identifywhich events are having the greatestimpact on passenger flows


More informed decisionsOperationsAnalyzer puts data at yourfingertips to help you plan and make theright decisions for more efficientoperations.• Easily access KPIs to monitor and

analyze on-time performance• See trends and ensure effective

resource and capacity planning• Share situational awareness with

real-time maps to support collaborativedecision-making

More informed decisionsOperationsAnalyzer puts data at yourfingertips to help you plan and make theright decisions for more efficientoperations.• Easily access KPIs to monitor and

analyze on-time performance• See trends and ensure effective

resource and capacity planning• Share situational awareness with

real-time maps to support collaborativedecision-making

23 Day of Operations BI | © SITA 2015

Drive and enhance performanceOur DataExplorer and AirportPulsedashboards give you powerful data discoveryand performance monitoring tools to assistcontinuous improvement.• End-user tools to see what the data

reveals• Real-time visibility of performance

against targets• Drill down to analyze and understand

your underlying data• Analyze the effect of changes• Apply the knowledge to enable

improvement

Drive and enhance performanceOur DataExplorer and AirportPulsedashboards give you powerful data discoveryand performance monitoring tools to assistcontinuous improvement.• End-user tools to see what the data

reveals• Real-time visibility of performance

against targets• Drill down to analyze and understand

your underlying data• Analyze the effect of changes• Apply the knowledge to enable

improvement


Stay on the pulse of your airport operations

Find out more on: www.sita.aero/day-of-operations-BI

#AirportMatters

Stay on the pulse of your airport operations

Find out more on: www.sita.aero/day-of-operations-BI

#AirportMatters


ams customer presentation nov2012 · ams gives you more control over real-time operations to help...

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