AMSCO IN FOCUS

Letter from the CEOAfrica is becoming the world’s fastest growing region. Of the 20 fastest growing global economies, 11 are in sub-Saharan Africa. We have an abundance of natural resources and need to develop that single biggest resource – human capital, our people – to a much greater level than in the past, if we are to keep Africa on its growth path by including more countries, regions and partners on this development.

The AMSCO Group focuses single-mindedly on human capital. Everything we do centres around developing people so that we can develop enterprises and develop the public sector. We have a 28 year history across 29 sub-Saharan countries supporting the private sector to make a significant impact in African economies. We equally have an unrivalled history working with governments and development institutions; supporting small, medium, large and state owned enterprises to contribute to achieve national and global visions.

AMSCO has the ability to adapt to the rising demands of the continent through joint ventures and partnerships, using our co-design approach, networks, stakeholders and creativity to have a positive impact on the livelihoods of our entrepreneurs and their communities. Understanding the needs of governments, the development fraternity, private sector (small and large) and the broader community, allows AMSCO to act as focal point in economic development agendas.

The heart of Africa’s growth story is development of the private sector, driven mostly by small and medium-sized enterprises (SMEs). These small and growing businesses create around 80% of the region’s employment, establishing a new middle class and fuelling demand for goods and services. This indicates that our enterprises play a crucial role in the growth of the African economy and the development of human capital. AMSCO also achieves private sector development through supporting large enterprises that empower, upskill and scale private sector, to reduce and eliminate barriers to effective and inclusive economic growth.

We will continue building human capacity within Africa by providing management and training support, to be leaders in their own fields. AMSCO remains focused on meaningful and lasting impact on the continent - improving lives, growing economies and enhancing skills levels.

I am an Afro-optimist and share my vision for a thriving continent with our AMSCO staff; they are human capital specialists with a knack for adding value, building people to build economies and change lives. We look forward to sharing the journey with you.

Paul Malherbe

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Contents

Our DNA 1

We are African 3

Our Shareholders 4

Service Offering 5

Development Advisory Solutions 6

Enterprise Development Programmes 12

Human Resource Advisory 16

Impact Advisory 30

AMSCO Industry / Sectorial Experience 33

AMSCO Impact At A Glance 35

Contact Us 37

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The company was established to implement the African Training and Management Services (ATMS) Project, a joint project of the United Nations Development Programme (UNDP), the International Finance Corporation (IFC) and the African Development Bank (AfDB) with other Development Finance Institutions as key partners. AMSCO has worked with over 1,000 businesses across 29 African countries resulting in significant socio-economic growth.Structure

Our DNA

The African Management Services Company (AMSCO) is a pan-African private sector development group that provides bespoke human capital solutions. Our core focus is partnership-driven capacity and skills deve- lopment to assist African organisations in becoming leaders in their field.

We offer a comprehensive integrated service package designed to fulfil the unique needs of businesses on the African continent.

Since 1989, our legacy is built on passion for people combined with our ongoing ambition to turn sub- Saharan organisations into thriving African enterprises.

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AMSCO’s strengths in managing projects emanates from its genetic make-up as exclusive implementing partners of the longest and most ambitious private sector development programme in Africa - the ATMS Project.

Seeking to bridge the gap between skills develop-ment and entrepreneurs in sub-Saharan Africa’s private sector, AMSCO BV was established and registered in the Kingdom of The Netherlands to implement this ATMS Project. The Stichting African Training and Management Services (ATMS) Foundation was established to be responsible for collecting and disbursing donor funds provided to the Project. Interventions across Africa were made possible by the endorsement of host governments.

AMSCO managed five successive cycles of the ATMS Project dating back to 1989, traditionally focused on interim secondment of experienced manage-ment experts and training for clients that use the secondment service.

We evolved to have a holistic approach to enter-prise development that incorporated technical assistance to clients and industries, and supporting the economic transformation of the continent through broader human capital development services.

Companies supported under the Project have demonstrated strong revenue growth and gene-rated employment. An analysis of the ATMS IV project cycle confirmed that client revenues grew nearly six times over the project cycle. In addition, AMSCO with the support of the ATMS Foundation managed over US$60Million in development funds on behalf of donors.

This history and track record uniquely positions AMSCO to be a partner of choice for govern-ments, development financiers, development agencies and the private sector to achieve large scale socio-economic transformation of Africa.

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AMSCO Offices

AMSCO Operation

South Africa

Swaziland

Mozambique

Botswana

Namibia

Zambia

Tanzania

Angola

DemocraticRepublic of Congo

Kenya

Cameroon

Gabon

NigeriaGhana

Mali

Senegal

Cote d’IvoireUganda

Malawi

We are AfricanAMSCO is currently active in 20 countries across sub-Saharan Africa but has experience in several more. Our offices are in Ghana, Cameroon, Kenya, Mozambique, Nigeria, South Africa and Zambia. Our operations team serves territories to provide our clients with local expertise. Our headquarters is based in South Africa whilst our statutory office is located in Amsterdam, The Kingdom of Netherlands.

We are locally relevant.

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AfDB – African Development BankThe AfDB is a regional multilateral development finance institution established in 1964 to mobilise resources towards the economic and social progress of its regional member countries. The AfDB Group comprises the AfDB, the African Development Fund (ADF), and the Nigeria Trust Fund (NTF). Among other areas of intervention, the Bank Group also continues to reinforce its support for small and medium enterprises (SMEs), by providing financing through lines of credit to local financial institutions, and for capacity building.

IFU – The Investment Fund for Developing CountriesIFU is an independent government-owned fund offering advisory services and risk capital to Danish companies wishing to do business in developing countries and emerging markets. IFU is a fund manager of a number of other investment funds, such as the Danish Climate Investment Fund, IFU Investment Partners and the Arab Investment Fund.

Banco BPIThe BPI Group – headed by Banco BPI – is a Portuguese universal financial and multi-specialist group, focusing predominantly on commercial banking business and on domestic activity, to which 95% of its capital is allocated. Banco BPI serves more than 1.3 Million customers – individuals, companies and institutions – by means of a multi-channel distribution network.

ATMS FoundationThe African Training & Management Services (ATMS) Foundation was established by the International Finance Corporation (IFC) in 1996 to support enterprises within the framework of the ATMS Project. The Foundation is funded by a number committed bilateral, multilateral and private donors.

Management IncentiveIn the belief that aligned interest creates increased value, the AMSCO share-holders initiated a long term incentive scheme where management would earn full ownership in AMSCO, through a trust vehicle.

Our Shareholders

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Service Offering

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CLIENTSDEVELOPMENT ADVISORY SOLUTIONSIMPACT ADVISO

RYImpact M

appin

g,

Design and Assessm

ent

SME DevelopmentHuma

n Reso

urce

Consu

lting

Traini

ng &

Development

Recru

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Development

Assistance, Programme

Design and Implementation

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What We DoAMSCO’s Development Advisory Solutions (DAS) offering is based on the premise of making markets work to promote social economic development. By working in partnership with African governments, global, regional and national development actors, private sector and civil society, AMSCO implements programmes that catalyse inclusive growth, innova-tion, impact and sustainable job creation, thereby promoting economic development and ultimately poverty reduction. The model used is that of catalysing smart partnerships that help achieve this objective.

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Informed by the global development trends and specific regional and national development plans, AMSCO, in partnership with strategic development actors employs the market systems approach in designing and implementing development advisory programmes. This focuses heavily on diagnosing the underlying causes of a problem rather than fixing symptoms. Summed up as the doughnut, the approach entails analysis at the following levels:

» Market players – the actors and stakeholders that deliver and resource the system’s various functions;

» Core functions – the central set of exchanges between the demand and supply side;

» Rules include informal rules and norms, formal rules and laws, standards and codes of conduct – they govern participation and behaviour in markets;

» Supporting functions – the range of functions that support the core exchange and help the market to grow and operate

DEVELOPMENTADVISORY SOLUTIONS

Design & ImplementationAssistance, Programme

DevelopmentDevelopment Advisory Solutions

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This framework enables AMSCO to have deeper understanding of the systemic constraints and opportunities across various clusters and sectors, why markets are underperforming and thereby developing customised solutions that align the incentives of the various actors. This underpins our technical assistance (TA) programmes.

Description of ServiceBuilding on the legacy of over 28 years’ experience working in partnership with African governments, development actors and private sector and informed by the National Development Plans of countries of operation, AMSCO identifies human capital bottle-necks to sectors or industry growth. Based on our diagnostic process and analysis, we develop custom tailored solutions and catalyse smart partnerships. The strategy is to address systemic issues that promote social economic growth.

Activities under DAS Includei. Technical assistance programme design and

management e.g. agriculture, innovation & impact and youth empowerment

ii. Project management or management of grants including monitoring & evaluation

iii. Implementing local content and supplier development programmes

iv. SME and business development in support of market access

v. SME and business development in support of inclusive finance and access to finance

vi. Promotion of women economic empowerment

Our Design ThinkingAMSCO Development Advisory interventions are individually unique, requiring high level of customis-ation. We categorise interventions according to the area of the expertise that AMSCO provides as well as the industries served.

The framework for mapping our offering is premised along horizontal and vertical markets.

» A horizontal market meets a common need across a wide range of industries

» A vertical market meets diverse needs within a single industry or government sector.

This framework allows us to map Development Advisory interventions horizontally by the areas of expertise that AMSCO can offer across industries, and vertically by the particular industry that AMSCO services.

Three examples of programmes - The Growth Orie-nted Women Enterprises (GOWE), Zambia SME and the Zambia Business in Development Facility are illustrated as follows:

Input Suppliers Producers Wholesale Retailers

SUPPORTING FUNCTIONS

RULES

Infromal NetworksBusiness

Membership Organisations

Governments Private Sector

Infras

tructu

re

Information

Standards

RegulationsInfor

mal Ru

les

& Norms

Laws

Related

Services

Market Systems Approach (The Doughnut)

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Agriculture Manufact- uring Extratives Financial

Services Construction

Supp

ly Ch

ainIn

clusiv

e Bu

sines

sAc

cess

to

Mar

kets

Entre

pre-

ne

ursh

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to

Finan

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ZBiDFZambia SME

GOWE

Industry VerticalsA

reas

of E

xper

tise

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Zambia MSME Access To Finance Programme

Description

This programme was aimed at strengthening financial institutions on Micro, Small and Medium Enterprises (MSME) lending, Business Development Service Providers (BDSPs) on dealing with MSMEs, and for MSMEs on how to grow and sustain their businesses through better management and preparation of bankable proposals for funding.

AMSCO Offering

AMSCO managed the Technical Assistance (TA) grant of US$ 1.0Million from the reso-urces of the Fund for African Private Sector Assistance (FAPA – a trust fund led by the government of Japan).

Value Added Impact

» 31 BDSPs trained, and are now counselling the MSMEs on Management and Financial Skills.

» 74 MSMEs trained; who noted business improvements and have succeeded in accessing finance from financial institutions.

» Immediate follow-up mentoring and coaching by the BDSPs was done for over 51 MSMEs in Management Skills and 51 MSMEs in Financial Management Skills

» Training conducted for 12 Business Associations. » As a result of the partnership, an association of BDSPs was set up whose aim is to

ensure that the service provided to the MSMEs is up to standard & accessible.

Growth Oriented Women Entreprises (GOWE)

Description

Implemented by AMSCO until 2015 for AfDB in partnership with ILO, the objective was to improve the managerial capacity of women led enterprises, promoting manage-ment including local banks, women’s enterprise associations and women entrepreneurs. Targeted beneficiaries were younger and educated women, assisting them to grow their enterprises.

AMSCO Offering

AMSCO was appointed to manage the technical assistance component of GOWEs

Featured Projects

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through the ILO training. The technical assistance grant managed by AMSCO was US$1.7Million for Kenya and US$0.5Million for Cameroun.

Value Added Impact

» 42 loans advanced to GOWEs bringing total financing provided to US$2.5Million » 254 GOWEs trained on Business Planning, 237 GOWEs trained in Business

Strategy » 70 GOWEs training in Business Operations » 42 Business Development Service Providers have undergone knowledge

enhancement through the Training of Trainers (ToTs) programme » 20 Mentors trained and equipped with mentoring skills » 12 Women Entrepreneurship Associations assisted with their organisation’s

development and 70 of their officers trained, » GOWEs trained have shown at least 57% increase in employment growth » GOWEs trained have experienced at least a 15% increase in turnover

Zambia Business In Development Facility (ZBiDF)

Description

With support from the Swedish International Development Agency and the Embassy of Sweden in Lusaka, AMSCO was selected as the host organisation for the pilot phase of ZBiDF with a project budget of US$1.5Million. ZBiDF is a multi-stakeholder platform, comprising champions from business, government, donors and civil society in Zambia, that was designed to engage business, facilitate dialogue and innovation, and directly support public private partnership action on key business and development challenges.

AMSCO Offering

The project’s focus is summarised under four major thematic areas; (1) The establishment of an appropriate structure for ZBiDF; (2) Support for the development of impactful, cross-sector partnerships; (3) The provision of free offerings to develop a partnering conducive environment; and (4) The development of professional partnership broking and training skills.

Value Added Impact

» Support to the National Skills Development Programme under the Industrialisation and Job Creation strategy, led to an ILO supported workshop. ZBiDF was part of the team to develop a national framework on Work Based Learnerships.

» Facilitated the first phase of the development of a new cassava national strategy » Mobilised financial support to various national development programmes that

include Cassava to Flour Partnership aimed at creating employment and poverty reduction through increased production and processing of cassava.

» Instrumental in developing public and private partnerships to accelerate progress, value chain development and achieve scale.

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“Our shared vision with AMSCO not only speaks to our values and goals but also to an Africa-wide initiative to see the skills gap in the continent recede. AfDB is one of the key custodians of development initiatives and AMSCO a strong partner towards implementation. Our combined determination continues to find synergies through the practical and measurable efforts that seek to accelerate growth through skills development”

Kodeidja Diallo Director Private Sector Operations AfDB (African Development Bank)

Partners:AMSCO partners with organisations where we believe there is an opportunity to provide highly customised solutions. This is shaped by our pan-African footprint, relations with international stakeholders (including the UNDP and AfDB) and access to highly skilled experts.

What We DoAMSCO sources and places international experts with appropriate skills and experience at African companies for a period of 3-5 years to improve operational and financial efficiency, install management systems and strengthen capacity for local managers to succeed AMSCO secondees. AMSCO also assists greenfield businesses. As part of our commitment to busi-ness development, interim managers are also tasked to groom successors in order to ensure ongoing growth and local skills development. Years of expatriate management has shown that employing the right interim manager brings with it higher production levels, improved management systems and increased revenue margins.

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PROGRAMMES

ENTERPRISE DEVELOPMENT

SME Development

START AMSCO Manager recruited

AMSCO also monitors its technical experts on an on-going basis to ensure good quality delivery of services to clients. We track the performance of companies along 5 indices namely revenue, profit, employment generation, women empowerment, corporate governance and capacity development.

Manager placed with client

Improve/grow business. Identify local successor

Mentor and coach local successor

Staff and management capacity building

Local successor promotion

AMSCO Manager exits

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Enterprise Development Programmes

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The Biovac Institute Description

An Institute established through PPP between the South African government and a private health care company to set up a human vaccine manufacturer in South Africa. The company is the only vaccine manufacturing facility in sub-Saharan Africa, directly supporting the national health innovation strategy of the South African government.

AMSCO Offering

AMSCO provided assistance in sustaining operational capacity for the facility. We seconded senior managers in roles varying from Chief Operating Officer, Business Development Manager, Process & Qualification Engineer to Project Managers. The Insti-tute held several training programmes to build expertise in vaccine research and manu-facturing technology aimed at combating tuberculosis, malaria and HIV/AIDS. These included airflow filter particle training, validation quality management, and process engineering fundermentals.

Value added impact

» Enhancement of local procurement. Currently Biovac has 273 local suppliers for products between US$10,000 - US$200Million

» Training interventions built their commercial manufacturing capability » There was increased employment from 24 in 2003 to 154 in 2015

Advans Group Description

Advans Group, a venture capital investment organisation that provides financial services to MSMEs in developing countries required AMSCO support to expand to various African countries.

AMSCO Offering

AMSCO facilitated the expansion plan through the secondment of professional experts and training of leadership structures, including indegenous staff in the Advans network of companies, initially starting with Cameroon. The support evolved to successfully open five more ventures across Africa, namely Advans Banque Congo, Advans Bank Tanzania, Advans Ghana, Advans Cote d’Ivoire and La Fayette Microfinance Bank (Nigeria) with AMSCO placed experts.

Value Added Impact

Advans Cameroun:

» 16 branches are now operational nationwide offering diverse service and product packages to the customers

» Increased employment from 44 staff in 2007 to 485 by end of December 2016 » More than 400 permanent employees trained as well as seasonal trainees » Revenue increase from US$0.0136Million to US$9.5Million

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Advans Ghana:

» Advans Ghana has a total of 12 branches; 8 in the city of Accra, 2 in the city of Kumasi, 1 in the city of Ho and 1 in the city of Koforidua

» Share capital was raised to reach an excess of EUR 4.7Million » Advans Ghana now provides services such as Money Gram, Internal Cheque

Services, E-Zwitch cards (Mobile Banking) and SME loans Advans Cote d’Ivoire:

» Advans Cote d’ Ivoire has 4 branches in Abidjan. » Partnered with Coca Cola Livelihoods Programme to finance yeild increasing

agricultural inputs for smallholder cocoa farmers in the country » Within a year of its operation, Advans Cote d’Ivoire served 7,350 active clients

for an outstanding loan portfolio of US$12Million that was served by 163 staff members

La Fayette Microfinance Bank, Nigeria

» The bank has grown to 8 branches within the state » The staff compliment grew from 2 to 321 » Skills transfer has taken place leading to local staff succeeding 4 AMSCO experts » The bank clientele increased from 0 to 25,962 with a loan portfolio of US$5Million

within 4 years Advans Banque Congo, DRC

» Effective succession planning with 7 locals developed and promoted to director positions

» From 1 branch in Kinshasa at the beginning, the organisation now has 10 branches countrywide

» 250 staff members have been trained

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Some of our more than 300 clients

Partners

“AMSCO played a key role in formalising the business into more of a corporate structure where we were able to scale up from having 100 clients to 300 clients, and we’re now positioned, hopefully, to move to 900 clients for next year, and having them [AMSCO] work with us”

Mark Hemsworth CEO Rent to Own

“We have recently been discussing a growing need within our business for impact monitoring and a number of other areas which we believe are AMSCO’s core business. We have a long standing and mutually beneficial relationship with AMSCO which we continue to appreciate and enjoy. We trust that the Sango/AMSCO relationship will go beyond placement services”

Charles Mwebeiha MD Sango

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P E O P L E

V A L U E

C H A I N

What We Do HR Advisory in the AMSCO Group was created to influence the discourse around Human Resource Management across the African continent. Confronted with the rising skills gap in our enterprises, the ability to attract, develop and retain talent is increasingly becoming a necessity. This requires support of rapid career advancement opportunities and focused development of local talent. Partnerships are required for leadership development and that is where AMSCO enters as a trusted advisor.

Description of ServiceAMSCO addresses the People Value Chain through Recruitment, Training and HR Consulting services.

Human Resource Advisory

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3 » Search and Recruitment » Assessment » Recruitment Process Outsourcing » Managed Staffing SolutionsATT

RA

CT

» Coaching and Mentoring » Induction Programmes » Culture and Leadership SurveysA

LIG

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» Executive Programmes » Leadership Programmes » Business Management Programmes » Skills Programmes » Technical Training » Health, Safety and Environment Programmes

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» HR Consulting » Performance Management Services » Job Descriptions (KPI/KPA) » Organisation Development Services » Restructuring and Business Process Re-engineering

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What We DoAMSCO is a leading recruitment company across Africa understanding African needs. We have enhanced our service offering to assist in growing African businesses. These services include search and recruitment, recruitment process outsourcing and managed services. With local presence in 7 countries, Recruitment has covered 29 countries throughout sub- Saharan Africa, by sourcing and placing staff in African businesses.

The AMSCO Recruitment team does not only provide end to end recruitment to meet the needs of its clients, but also drives skills development with an aim of long-term industry expertise and subsequent economic growth.

Description of Service

Professional Recruitment

Recruitment Process Outsourcing

Managed Staffing Solutions

» Executive search » Recruitment of middle to senior management candidates across all disciplines

» Assessments

» Design and implement tailored recruitment outsourcing solutions

» Technology infrastructure to support outsourcing

» Strategic sourcing and recruiting specialist

» Working with SMEs and multinationals

» Provide streamlined outsource support on HR operational tasks

» Payroll » Time management systems

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ADVISO

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Recru

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Recruitment

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Drawing on 28 years of experience in sourcing and placing middle to senior management professionals who are industry experts to work across multiple sectors in over 29 sub-Saharan African countries, our aim is to make an impact on African enterprises. We believe in recruitment that transcends global best practices. Our recruiters have an intimate knowledge of the regions they operate in with the necessary industry contacts and networking skills to discover and approach candidates directly. We forge long term relationships with our clients, not only to assist in securing the best candidate who will grow their career within the client company, but also to become the trusted recruitment partner.

Our Design Thinking

OUR APPROACH

Commencement:Understand client needs. Draw

up tailored search plan.

Attract and Evaluate:Engage candidates.

Candidate interviews. Short list and in-depth

analysis.

Presentation of Candidates:

Client interviews most qualified candidates.

Negotiations.Job offer.

Identify:Source potential candidates.

Long list of candidates.

Completion:Client Survey. After Sales

Service – post service follow-up.

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Some of our Clients

Partners

"Coming from the USA and having the desire to find work back home in Nairobi Kenya to share my expertise , AMSCO made my job search and move to Kenya so much easier. I was constantly updated on the process and was very impressed with their professionalism.

Christine Githiomi Project and Communications Manager, Pan-African Federation of Filmmakers

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What We DoAMSCO’s Training and Development supports African enterprises to build management and employee skills for improved efficiency, productivity, dynamic leadership and good governance. Talent capacity is delivered through a range of training programmes designed for individuals, companies and industries, to accelerate enterprise growth and profitability; as well as skills development impact.

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Traini

ng &

Deve

lopment

Training & Development

Executive and senior programmes including joint ventures and partnerships with top intenational schools

Business management programmes and leadership development initiatives

Skills programmes across multiple disci-plines - Supported by e-learning

Technical & vocational training / Health & safety programmes

Description of Service

AMSCO's customised solutions cover all aspects of the training pyramid

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Our Design ThinkingAMSCO's talent development is based on two specific design principles:

» Focused/Open Programmes are designed for individuals drawn from different organisations with similar needs

» Company Specific Programmes are customised to address the unique needs of an individual company

AMSCO also designs and delivers sectorial initiatives that are intended to tackle industry specific gaps and improve business operations, while upgrading the skills of the parti- cipants.

AMSCO delivers customised programmes for organisations to tailor make learning experiences that are unique to a company’s employees. We have delivered learning experiences that improve a wide range of capabilities such as

» Leadership and management development » Strategy execution » Change Management » Team Sales training » Finance » Corporate governance » Customer Service » SME Lending Process » Mentoring and counselling

We will work with you to customise programmes that identify and address your compa-ny’s unique challenges.

Customisation Process:

Benefits:

» A positive impact on the bottom line » More appropriate organisational structure » Improved job clarity by avoiding overlaps/under-laps and ensuring appropriate

vertical and horizontal alignment. » Strengthened management by objective and enhanced managerial effectiveness.

Meeting Needs Analysis

Programme Design

Programme Delivery

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Flagship Training Programmes

Driving Organisational Change and Leadership Change

The driving organisational change and leadership change programme is intended to develop leaders to be more impactful in driving change, both in leader- ship and within the organisation. The programme optimises executives, leaders and managers’ effici- ency in business.

It provides leaders with the requisite skills to develop strategies during turbulent times and view the bigger picture through systems thinking.

Negotiate Like a Pro

This programme is designed to help middle to senior managers to handle difficult situations. It empowers employees to win deals, resist pressure and protect the bottom-line.

Negotiation can make or break an organisation. Every industry or sector requires the skill to discuss, influence others and reach an agreement, something that learning online would not fully achieve.

Get enrolled and master the right skills and tactics that many professionals need to have.

Strategic Human Resource Management

This seminar provides HR Managers and talent development managers with the knowledge and skills required to build the 21st century organisations that add value to the business and people. Participants will acquire appropriate skills to create effective strategies to enhance performance and lead the competition.

The Strategic Human Resource Management progra- mme will develop skills to align organisational culture and HR practices with the business strategy while monitoring performance.

Sales Marketing and Key Account Management

All levels of sales practitioners who deal with relation-ship building will have cross selling and up-selling capabilities that are essential to maximise revenue across all accounts.

The programme will assist participants to tailor and personalise their selling approaches to meet the needs of the industry and culture of individual clients. They will be empowered to adopt consultative approaches towards managing accounts for effi-ciency and long term business success.

New Managers Development Programmes

The programme cultivates the new supervisors, potential managers and managers’ personal effec-tiveness as leaders, and increases their under-standing of delivering through teams. Participants are empowered to establish performance measures and set goals with employees that support indi-vidual development, career aspirations and organ-isational objectives.

Credit Risk: From Transaction to Portfolio Management

The programme develops participant’s skills to develop critical and analytical decision making processes, apply the state of the art cash flow tech-niques and advanced analytical tools for post crisis credit analysis.

Targeting bankers, credit and product special-ists, portfolio and risk managers the programme explores the entire credit process from the initial credit evaluation of clients to the identification of and structuring of credit solutions to the ongoing management of booked facilities. Participants will understand changes in economic, industry and company conditions and respond accordingly.

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Strategic Thinking Applied

This programme does not only equip you with the know how to formulate a strategy and strategic path but to also layout the path to achieving supremacy in your chosen industry.

Brought in partnership with Decision Process International (DPI) Africa the programme will deve- lop your capacity to move beyond meaningless mission statements, identify business challenges, and understand the difference between strategic thinking and strategic planning to successful oper-ationalisation and deployment.

AMSCO Lead (Advanced): Organisational Management and Leadership

The organisational management and leadership programme equips participants with advanced skills to understand, recognise and foster the right management and leadership qualities in themselves and in others.

The programme provides innovative tools to drive

business performance to the next level, allow partic-ipants to handle leadership complexities and share business ideas with others. Designed for middle and senior managers, this programme develops partic-ipant’s analytical skills and leverage management structures and leadership to reposition businesses for growth and profitability.

Family Business Management Course

This programme is designed for family owned and managed businesses. Participants gain a deeper and practical understanding of family business manage-ment approaches and how to improve chances of business longevity and success.

Participants interact with other siblings for expe-rience sharing and learn best practices on what it takes to succeed in managing and growing the business.

Corporate Governance and Accountability Reloaded

The programme develops participants understand- ing of the benefits of making corporate governance and accountability central to their operations and culture in order to become relevant, strong and sustainable.

The programme provides game-changing solutions to challenges faced by corporate organisations in governance and accountability. Participants learn more about, corporate governance in the inter-national context, ethical conduct and compliance, inspiring confidence and managing stakeholder expectations etc.

Industry Specific/Technical trainingAMSCO Hazard Analysis and Critical Control Point (HACCP) Application course for the Hospitality and Food Industries.

This programme equips participants to identify and evaluate food safety hazards and design food safety control and monitoring procedures.

Participants are capacitated to establish successful HACCP plans for the food businesses. This is an internationally recognised quality management training for the food industry.

Safety Programmes

Run in partnership with Nosa, Gravity Training and Ghana Red Cross Society, these programmes empower people with requisite skills to ensure a healthy and safe working environment.

Some of the safety programmes include:

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» Applying SHE Principles and Procedures (ASHEPP) - Applying safety, health and environmental requirements in the workplace.

» Working At Height: BASIC Fall Arrest - Knowledge, skills and attitudes to work at height safely, minimising the risks of a fall.

» SHE Representative For Mining With Practical – Understanding the objectives and statutory requirements pertaining to health

» Safety For Supervisors: Mining With Practical – The importance of hazards inspections, systems and leadership

The Fall Arrest modules (Height Safety & Rescue) have the objective of equipping trainees with the knowledge and skills to safely achieve the following:

» Competently adjust and inspect safety harnesses and other safety equipment

» Climb a mast or structure using the fall arrest system

» Rescue an injured person from a mast or structure

» Handle, use and properly store a fall arrest system

The First Aid module is to equip participants with the knowledge and skills in handling injured persons rescued from towers or other accident victims on site.

The Rope Rigging course helps to reduce damages on equipment at site and also prevents and miti-gates the risk of dropping load from height. The programme is essential to lift and lower loads of up to 100kg using Rope Access and Fall Arrest equip-ment.

Specialised ProgrammesAMSCO – REDDIN 3-D Managerial Effectiveness Seminar (MES)

Delivered in partnership with Reddin Africa, the programme equips middle, senior and Executive level managers to diagnose one’s own manage-rial situation objectively and adopt an appropriate style to effectively manage situations. By learning to apply the 3-D theory, managers learn to be more effective.

The programme also capacitates participants to identify their output based measurable effectives areas within their actual limits of authority and responsibility resulting in a positive impact on the bottom line, more appropriate organisational struc-tures and strengthened management by objectives.

Improve Your Business (IYB)

This programme addresses the most urgent need for business management improvement covering areas of marketing, buying, stock control, costing, record-keeping and financial planning. The programme builds capacity for entrepreneurs to competently run their business, increase sales and reduce costs.

Expand Your Business (EYB)

The EYB programme enables the entrepreneur to reach sustainable profits and address core growth constraints. The programme builds on the foun-dation that long term competitiveness can only be achieved through the integration of economic, social and environmental concerns in the business growth strategy. Modules include, marketing and sales management, financial management, human resource management and operations manage-ment.

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“I thoroughly enjoyed the discussions and right now I can say that I’m a better person when it comes to problem solving and self-motivation” participant of the Effective Problem Solving and Decision Making programme.

Lafayette Microfinance Bank

Clients

Partners

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What We DoOur core consulting philosophy is that organisations should be designed and built around outcomes and strategy first, and only then linked to structure and roles. Understanding what work is done, and how it should be structured, lies at the heart of designing and building a systemically integrated organisation.

AMSCO offers cutting-edge thought leadership with regard to the intrinsic link between organisations, work and people. This is reflected in our philosophy, thinking frameworks, approaches to developing solutions, and products. Collectively these inform how we guide business leaders to consider their people strategy and end-to-end people management practices in the context of their business intent.

Our clients span Financial Services, Logistics, Health, Retail, Automotive, Public and Mining Sectors.

For each client engagement, AMSCO selects the right mix of consultants to partner organisations on their journey.

Description of ServiceWe start by considering an organisation’s business and people strategy through 5 strategic people levers:

» Work and Structure, » Outputs, » Competency and Skills, » Remuneration and Reward, and » Climate and Culture

Whilst represented as discrete elements, there is significant systemic impact of these levers on one another.

Our robust, data-centric thinking frameworks guide structured conversations regarding organisational maturity in relation to the 5 strategic people levers, and shape the design and delivery of appropriate, tailored solutions for specific client contexts.

Our solutions radically transform the way in which organisations set people strategy, manage people practices and processes, and implement & optimise Human Capital technologies. Meaningful business intelligence about people becomes possible.

Our skilled team partners with our clients, and brings not only the necessary technical expertise required to deliver the solution, but execute projects in a disciplined, well-governed manner, supported by expert change journey management.

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Our clients will attest that we are known for:

» Meeting our clients where they are at » Co-creating practical solutions with our clients,

when they are ready » Our organisation, work, and people thinking

frameworks which are underpinned by our rigorous approaches to crafting solutions

» Innovative, useful, well-supported products » Not compromising on the requisite data

architecture standard » Designing technology agnostic, but technology

friendly solutions » Our systemic thinking » Our authenticity » Our highly skilled, professional team

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5 Strategic Levers

Solutions

Integrated organisation, work and people data architecture

ProductsJob Design

Org Design

Grading in Development

Assessment

Our Core Philosophy Work to the power of People

Solutions

Human Capital Transformation Human Capital Technology

Implementation Support Enterprise Architecture

Job Architecture Competency Modeling

Assessments Change Journey

Management

Our Design Thinking

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Design Model - Organisation Enablement

Reward Strategy, Job Evaluation

Organisational Change

ManagementExecutive Rewards,

Board AdvisoryOrganisation,

Work and People Analytics

Workforce Planning

Organisation Design, Mergers and Acquisitions,

Restructures, Functional Alignments

Surveys: Engagement,

Salary, Benchmarking, Climate, Culture

Competency Frameworks

and Assessment Strategy

HR Operating Model Payroll

Job Architecture and Profiles,

Prepopulated Job Grids, Competency

and Output Libraries

Leadership FacilitationGrading

HR Business Process

OutsourcingHR Learning and

Development

Human Capital Management Technology

Selection and Enablement

Retention & Exit

ManagementReward &

RecognitionLearning &

DevelopmentPerfomance

Management

CultureCritical Skills Management

Succession Planning, Career

and Pipeline Management

Talent Management

Source, Recruit, On

BoardWorkforce Planning

Data Centric Model (DCM®)

Wisdom/Intelligence

Knowledge

Data

Business Model & Strategy

Operating Model

Process

Practice Information

Transactions

Acco

unta

bilit

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People Capability

Job Grid Positional Hierarchy

CEO

Manager

Clerk

Director

Organisation and Cost Structure

People in Positions

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INTEGRATES

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Clients

Partners

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What We DoWe help our clients integrate social impact and value creation practices into their core busi-ness strategy so that, together, we grow an inclusive African economy. At GreaterImpact, we work with clients to ensure that their social and economic development programmes are high impact and sustainable. We do this through trusted partnerships and using our experience and expertise in a broad range of strategic impact advisory services that help clients map, design, assess and enhance their development impact. We work with funders, regulators and implementers of social and economic development programmes, and have the knowledge and experience to offer solutions that are tailored to meet their specific needs.

GreaterImpact is a South African incorporated entity and a member of the AMSCO Group. As an active role-player in the development sector for over a decade, we have a deep understanding of the needs and aspi-rations of communities and civil society organisations, as well as the corporate social investment and finance sectors. This enables us to merge a sustainable development focus with a pragmatic business approach.

Description of Services:Impact Mapping:Impact Mapping is a smart way to enter any new market or sector. It is a tool used by GreaterImpact to analyse development strategies, prospective investment opportunities or service delivery gaps. It also provides a bird’s eye view of the landscape in which to operate in and highlights the intercon-nected and interdependent system of actors within the space.

Impact mapping also provides the critical framework

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Impact Advisory

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and key insights you will need to develop a more successful impact strategy and provides a platform for engagement with stakeholders and role players across a range of contexts and sectors.

Impact Design:This is the strategy development and design process that brings alignment and coherence to an organ-isation’s purpose, decisions and implementation. Using a results-based approach to programming like a Theory of Change, or an Impact Value Chain provides a framework that develops a monitoring system that enables both accountability and learning that enables GreaterImpact to work effec-tively towards achieving the intended impact.

GreaterImpact designs and organises a monitoring system that will ensure the right data is collected at the right time during and after project implementa-tion. This data will help guide programme learning, informing implementation, strategic decisions and ultimately impact measurement. They also provide an overview of principles of good impact assess-ment and how one can introduce it into their organ-isation in a way that is appropriate to their needs and budget. This includes a package of retraining, mentoring and onsite support.

Impact Assessment:Impact assessment focuses on two specific areas, mid-term reviews and summative programme assessments. Periodic programme reviews should be a key feature of the learning culture of an organ-isation, using results based monitoring to affirm, strengthen and redirect strategic focus if necessary. This also provides data for the purposes of account-ability and reporting to stakeholders, funders and donors.

Impact assessment involves understanding the nature of the changes that have taken place within an intervention or an organisation and determining the significance of these changes. The questions that guide this process are: What has changed? For

whom? Will it last? In what ways did we contribute to these changes? And how aligned is our intervention or action to society’s interests? Beyond account-ability and transparency, we believe in the oppor-tunity to use your story for greater impact. Given the growing attention on storytelling both in the business and development world, we have a strong bias towards using this as a means of reporting on progress. We use the data we collect to illuminate our partners impact journeys, to highlight learnings and challenges, to tell the story of success and to decide what comes next from a policy, literature, programme or best practice perspective. We put every effort into our measurement and evaluation activities to ensure the end product is useful. We believe data is only useful if it impacts on action!

Southern African Impact Investing Network (SAIIN)

GreaterImpact is the founder of the Southern African Impact Investing Network (SAIIN), a key lever to achieving the growth of the impact investing industry in the continent. The network’s flagship conference attracts participants from large banks, asset managers, development finance institutions, representatives from government and social entre-preneurs. Through the initiative, AMSCO influences impact investing in Africa.

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Clients:

“Through the programme evaluation conducted by GreaterImpact we gained deep insight into the impact of our programme on the lives of rural entrepreneurs. The lesson learned were incredibly valuable and allowed us to restructure our programmes to maximise impact. The team at GreaterImpact showed a great deal of understanding for the context of our work and their recommendations were insightful and practical”

Francois Viljoen Managing Director: Open Africa

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AMSCO Industry / Sectorial Experience

AMSCO interventions cut across multiple sectors or industries enabling diverse organisa-tions to contribute to the economic growth of the African continent. Profound successes have been realised in seven namely Financial Services, Agriculture & Forestry, Health, Energy, Fast Moving Consumer Goods (FMCG) , Information & Communications Technology (ICT) as well as Transport & Warehousing.

Financial Services:We help the financial sector to overcome obstacles like lack of skilled labour, corporate governance and tight risk control, giving SMEs access to finance. We work closely with banks in sub-Saharan Africa to further improve access to finance for SMEs. We also partner with Development Finance Institutions to empower employees and promote female-led enterprises.

We work closely with the insurance sector to help them support enterprises by protecting their assets and investments, build capital and become sustainable. We also aid microfinance companies, supporting them to better serve micro, small and medium enterprises. To assist micro enterprises that cannot meet the requirements for bank loans, we partner with foundations, social and philanthropic investors to balance both the human and financial capital needs of the enterprises.

Agriculture & Forestry:One of Africa’s fastest growing sectors, Agriculture & Forestry has the potential to significantly alleviate poverty on the continent. Fostering partnerships, we are able to link agribusiness enterprises to mobile operators to monitor market development and pricing. We work closely with agriculture, agribusi-ness and forestry organisations to improve organi-

sational productivity, promote food security, develop value chains and improve livelihoods. We also team with partners to improve access to finance for SMEs, and inputs such as seeds, fertilizers and machinery.

Health: A lack of skills, limited access to equipment and bad patient care are the challenges standing in the way of quality healthcare on the African continent. We aim to address those challenges to supply quality and affordable healthcare to the people of Africa.

To achieve that we help hospitals, clinics and radio-logy service providers implement efficient operating systems and management processes. With our support, health institutions such as pharmaceuticals have moved to patient-centric practices to promote the wellbeing of society.

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Energy:

Access to energy is key for Africa to become globally competitive. It is therefore imperative to meet the growing demand for electricity, oil, gas and other energy sources.

AMSCO welcomes partnerships in the oil and gas sector to develop SME value chains that serve organisations better.

We also support energy initiatives that lead to sustainable business environments. Interventions cut across various activities including renewable energy, hand-held solar energy, oil and gas, and waste to energy.

FMCG:As Africa grows, so does the need for local produc-tion and distribution of food and beverages. AMSCO works with companies in the FMCG sector who specialise in the conceptualisation, making and distribution of food.

We also support enterprises in the wholesale, retail, and food and beverage sectors through sales training, quality assurance and customer service programmes. Those businesses are then able to realise their full potential by investing in the devel-opment of their human capital.

ICT:Through human capital support to companies within the ICT sector we’re able to enhance economic and social development. AMSCO is strategically aligned with both the public and private sectors to intro-duce, implement and maintain telecommunications networks. We are also able to provide custom-ised training such as safety and heights, technical support and expert support to ensure fully inte-grated and streamlined communication networks that are cutting-edge and globally competitive.

Transport & Warehousing:African SMEs rely heavily on transport systems to ensure smooth operations from logistics to main-tenance and safekeeping of goods. AMSCO recog-nises this need and supports companies that provide transportation of goods and warehousing. This includes, but is not limited to passengers and cargo,

warehousing and storage for goods plus supported activities related to modes of transportation. We design programmes that assist in modernising the sector to ensure efficiency and transparency in an increasingly complex value chain. Our programmes are designed with strict adherence to local transport and warehousing regulations.

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AMSCO Impact At A Glance

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Contact Us

OPERATIONAL HEAD OFFICE

33 Fricker Road Illovo Boulevard Illovo, Johannesburg South Africa T +27 11 219 5000 F +27 11 268 0088

STATUTORY HEAD OFFICE

AMSCO BV Claude Debussylaan 10 1082 MD Amsterdam The Netherlands T +31 (0)20 664 1916

GREATERIMPACT

Ground Floor, Belmont Square 22 Belmont Road Rondebosch Cape Town South Africa T +27 (0)21 685 9780 F +27 (0)21 685 9781

CAMEROUN

783, Rue Tokoto, Bonapriso 4616 Douala T +237 33 42 33 11 F +237 33 42 33 12

GHANA

Capital Place Block C 11 Patrice Lumumba Road Airport Residential, Accra T +233 307 021 239/40

KENYA

ACS Plaza 2nd Floor Lenana Road, Nairobi T +254 20 244 1500 F +254 20 387 038

MOZAMBIQUE

ADCORP Offices Bairro Malhangalene “A” Rua da Amizade N° 89, 1° Andar Maputo T +258 845 245 822 +258 820 115 630

NIGERIA

Block A Apartment 1 13 Glover Road off Alfred Rilwanu Road, Ikoyi Lagos T +234 1 632 0820/1

ZAMBIA

Plot 3662 Philomena Chambers Suite B, 1st Floor Cnr Njoka/Chakeluka Roads Olympia Park, Lusaka T +260 211 295 943 F +260 211 295 944

AMSCO AMSCO_BV AMSCO AMSCO1989