amy williamson resume
TRANSCRIPT
3736 Woodford Ave NWCanton, OH 44709 330-224-2590
Amy S WilliamsonObjective
Continued experience with Logistics, Analytics, Consumer Relations, Sales and/ or Management position that utilizes and maximizes current job skills, leaving room for additional training, growth and advancement opportunities.
Qualifications
Experience
16 years of Management and Consumer Relations experience. Managed Inbound Sales Telemarketing department and Consumer Care Specialists. Client Service Manager responsible for setting up and managing outsourced accounts, and negotiating rates and contracts. Data Analyst responsible for profit and loss information, income statements and progress reports.
March 20, 2000-April 8, 2016 Suarez Corporation Industries N. Canton, OHConsumer Relations AnalystCustomer Care Specialist ManagerInbound Call Center ManagerClient Service ManagerCollections/Productions ManagerRecruitment Collections Agent. Managed and monitored a team of up to 20 people. Review and report sales and determine profitability. Develop and maintain recruitment efforts to schedule for constant
changing call volume and staffing. Planning and directing Supervisor and Sales Associate training
programs and performance evaluations. Maintain knowledge of PCI compliance and security practices. Reduced outstanding debt by 46% in the first year as Manager of
Collections through creating and implementing new goals and procedures.
Partnership with multiple 3rd party call centers to produce sales for DRTV.
Negotiated contracts with 3rd parties to lower cost per call by 50%. Travel to 3rd party call centers to train employees across the U.S. ERA participant Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Cisco and
ADP.
Education1995-1998 McKinley Senior High School Canton, OH Majored in Accounting and Business Management.