AN EMPOWERED COMMUNITY: A WORLD OF RESULTS 1

2017 IMPAC T REP ORT

An Empowered Community: A WORLD OF RESULTS

“I am truly grateful to work

with the most dedicated, talented

and courageous teammates,

residents, and partners who have

stepped up to our various challenges

in order to help individuals and families thrive.”

Dear friends of Memphis,My transition as President has been met with great optimism and even greater opportunities as I lead our team of dedicated, professional and passionate individuals along with a diverse yet aligned network of partners and stakeholders around the country. Nationally, the USI team partners with a results-driven focus that supports the 30,000 families and nearly 100,000 individuals who seek a safe, stable and thriving neighborhood.

Our Memphis team is a uniquely designed opportunity to bring that exact change to the community of 38126. This US Memphis HOPE team is led by director, Eva Mosby. She is tasked with strategically promoting, protecting and partnering to present the best to the residents of Shelby County, and I am very proud of the results we’ve been able to accomplish for the people of Memphis.

As we continue to lift the stories of Memphis while creating pathways and policies for each family, let us be reminded that our work is not done until all children and families are stable and thriving, in Memphis and across the United States.

THANK YOU FOR BEING A PART OF THIS GREAT WORK.Sincerely,

Esther Shin, President & CEO

The past fifteen months at Urban Strategies have been amazing! Not knowing a lot about the housing but understanding the social needs of our community made this transition a natural fit. We understand that people are at the heart of our neighborhoods, and their capacity to learn, earn and thrive makes community change possible. Our goal is to create long-lasting changes that promote financial independence, a solid educational base and healthy lifestyle choices for our community.

We continue to collaborate to maintain the economic mobility of Memphis and Shelby County. We seek to create opportunities for our low-income residents by engaging our partners. And we continue to identify current and emerging workforce issues and seek solutions from residents, employees and partners. This work is bigger than one person or a single organization…it require all of us working collaboratively together since we focus on the entire family. We are proud to share the achievements of our residents, employees and partners. Over 50% of our residents are currently employed, this is a huge improvement from 18 months ago. Our goal is for all of our families to be stable and thriving.

Regards,

Eva E. Mosby, Director of Operation

Table of Contents

2 Letters from Leadership

4 Economic Mobility

5 Southwest Community College

6 Health & Wellness

7 Rise Foundation

8 South City Community

Resource Center

9 Housing Stability

10 Highlights and Projections

12 Staff

Program & Population Result:FAMILIES ARE STABLE AND THRIVING

Memphis HOPE addresses case management and social service

coordination gaps for low-income families living in mixed-

income communities based on a testing and refinement approach

underpinned by four pillars of building social stability:

1) Education

2) Health & Wellness

3) Economic Mobility

4) Case Management

Each of these pillars addresses the most critical factors working

as barriers for low- to moderate-income families’ ability to

access affordable housing in communities of choice.

WHOLE POPULATION: All families living in subsidized housing in the United States

(1 Million HH; 3 Million People)

Targe

t Population: Families living in mixed income communities served by Urban Strategies

(11,145 HH; 33,418 People)

City of Memphis : 652,717 People

38126 Population: 7,245 (2017)

Neighborhood: 11,192 HH and 33,400 People

URBAN STRATEGIES | MEMPHIS HOPE AN EMPOWERED COMMUNITY: A WORLD OF RESULTS2 3

URBAN STRATEGIES | MEMPHIS HOPE AN EMPOWERED COMMUNITY: A WORLD OF RESULTS4 5

Memphis & Foote HomesEmployment and Income Trend Analysis

Memphis & Foote Homes Employment

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017 2018 Q1 2018 Q2

Employment Rate City of Memphis

Unemployment Rate City of Memphis

Employment Rate Foote Homes

Unemployment Rate Foote Homes

Memphis & Foote Homes Average Income

$0

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

$45,000

$50,000

2015 2016 2017 2018

City of Memphis Average Income Foote Homes Average Wage

Southwest TennesseeCOMMUNITY COLLEGE

Southwest Tennessee Community College is a community college operated by the Tennes- see Board of Regents in Memphis, Tennessee, USA. As the product of a merger between two colleges in 2000, the school has two campuses in Memphis and several satellite centers. Southwest Tennessee Community College has a Women Healing Memphis from the Women’s Foundation for a Greater Memphis where they provides women with training and multiple credentials to acquire living wage jobs with local employers. The program provides career coach to assist students with resume development and interviewing skills.

EKG TECHNICIAN – this is a comprehensive 50 hours certification program that prepares students to function as EKG Technicians and to take the APST – Electrocardiograph Technician exam and other National Certification Exams. This program will include important practice and background information on anatomy and physiology of the heart, medical disease processes, medical terminology, medical ethics, and legal aspects of patient contact, electrocardiography and stress testing. Students practice with EKG equipment and perform hands-in-labs work

DIALYSIS TECHNICIAN – provides students with knowledge and skills needed to perform the duties required of Dialysis Technicians. This 50 hour program is under the supervi- sion of physicians and registered nurses. Dialysis Technicians operate kidney dialysis machines, prepare dialyzer reprocessing and delivery systems as well as maintain and repair equipment. They also work with patients during dialysis procedures and monitor and record vital signs as well as administer local anesthetics and drugs as needed. They will be trained to provide at-home dialysis treatment.

SOUTHWEST TENNESSEE COMMUNITY COLLEGE

Using an economic stability model to reduce debt among lower-income, low-wealth African American families, US focuses on five strategies:

1) asset building and increasing income, 2) empowering families to generate wealth, 3) providing financial counseling, 4) supporting access to non-predatory financial products

and services, and 5) creating individualized strategies to escape debt

collections.

Turning the curve will occur as the result of changes in both mindsets and behaviors; which have been identified as critical restricting factors that inhibit individual progress. The US approach utilizes a three-year minimum sustained engagement strategy. Success rates are greater where retention is maintained over longer periods of time allowing new behaviors and mindsets to become internalized. However, individual intervention elements remain relatively fluid based upon the need to quickly respond to any performance measures indicating negative trends.

Empowerment Coaches utilize service linkages to community partners based on individualized debt reduction needs; following a comprehensive financial needs assessment. They meet regularly with each resident; ensuring individualized debt reduction, wealth building strategy benchmarks are being met, and provide support where any issues may arise.

Additionally, Memphis HOPE has aligned its efforts with the Women’s Foundation for a Greater Memphis’ efforts to reduce poverty in 38126 by five percent over five years. VISION 20/20 is the actionable response, and is characterized by its five goals:

1) support 38126 families in securing basic needs resources,

2) equip residents with marketable, living wage job skills, 3) ensure all 38126 children will be prepared to enter

and learn in kindergarten, 4) develop positive outcomes in youth, and 5) help families gain the financial education skills to help

them reduce poverty.

ECONOMIC MOBILITY

Responsiblity, Initiative, SOLUTIONS, EMPOWERMENT

Responsibility, Initiative, Solutions and Empowerment—established as a 501(c)(3), RISE was founded in 1999 to

help break the cycle of poverty and its effects, including bankruptcy, foreclosure, unemployment and crime.

RISE was initially designed to help Memphis’ public housing residents achieve financial self-sufficiency, thereby making the city, as a whole, a fiscally healthier community. Through community support, the RISE program has expanded tremendously over the years to serve a broader demographic. The RISE Foundation programs and services have had a profound impact on the lives of Memphis youth, adults and seniors alike through the following critical programs:

SAVE UP – A matched savings account program to help low-wage earners learn to manage their income; improve credit; save money; purchase assets—including homes, computers, and post-secondary education and micro-enterprise goals.

GOAL CARD – This program teaches students how to set and achieve academic goals; structured academic mentoring and support from adult volunteers who lend time and insight to provide encouragement and guidance. Students in grades 5-12 earn points for their achievements to be redeemed for school supplies, gift cards and small electronics. Foote Homes households as well as students attending Booker T. Washington Middle and High Schools and other target schools can participate in the program. Through the Goal Card Program, participants have opportunities and gain exposure to building personal integrity, civic awareness, work place literacy and academic achievement.

COMMON CENTS – This workplace financial education program teaches participants the proper way to manage their money. The curriculum includes banking, budgeting, debt management, spending strategies and retirement planning. Classes are available to non-profits, businesses, church and civic groups.

SILVER NEIGHBORS PROGRAM – This program empowers older adults through learning circles to make better choices about personal finances. Trained volunteers serve as peer ambassadors’ who travel to community sites to educate seniors about critical issues including scams and fraud, Medicare, life insurance products, budgeting and benefits.

The Choice Neighborhood Initiative identifies an outcome ladder where children, youth and adults are physically and mentally healthy. The priority services and programs of this initiative are characterized as:

1) COMMUNITY HEALTH ASSESSMENT. We partner with Memphis Health Center (MHC), a Federally Qualified Health Center (FQHC), to conduct a full community Health Impact Assessment analyzing service access, depth of available services, usage patterns, neighborhood wide health issues and needs, and level of resident knowledge regarding available services and health education. The assessment will assist Urban in understanding whether the primary health issues in the community are access, health conditions or perceived ideas about local health care providers. While the neighborhood survey provided some understanding of the general health needs of residents, a deeper understanding of health care usage will assist us in developing appropriate and accessible solutions.

2) INCREASE NUMBER OF RESIDENTS WHO ACCESS QUALITY PHYSICAL AND MENTAL HEALTHCARE FOR NEEDED MEDICAL SERVICES THROUGH THE FOLLOWING: a) Partnership with the local FQHC, Memphis Health Center (MHC) to link residents to their primary care services and their Social Services Program which provides mental health services through aggressive outreach; b) Partnership with Methodist LeBonheur to link children to the LeBonheur Community Health and Well-Being Services which provides health screenings and direct health services; c) Nurse home visits provided by Shelby County Health Department (SCHD) to support mothers with new born infants; d) HIV Early Intervention Services provided by Cocaine Alcohol Awareness Program (CAAP); and, e) Counseling and addiction services through CAAP’s outpatient and inpatient alcohol and drug abuse treatment services, and their Domestic Violence Advocacy program; and, Advance Memphis’ Anger Management program and weekly addiction recovery meetings.

3) INCREASE PREVENTATIVE HEALTH CARE PROGRAMS TO SUPPORT HEALTHY LIFESTYLES THROUGH A) USMH’s Healthy Homes Initiative (HHI). The HHI is a comprehensive health initiative to help improve the overall health and wellness of residents of FH and the surrounding community through the provision of health and wellness activities. Capitalizing on current health partnerships, HHI consists of three components: (1) healthy eating and cooking; (2) health education; and (3) healthy recreation.

B) SCHD will also provide their Chronic Disease Management School Health program which seeks to increase access to healthy eating and active living for children and youth by working with local afterschool partners to implement projects that encourage healthy lifestyle choices.

Also, under the Blueprint for Prosperity pilot, each household will be assigned to a Coordination Team. Each Coordination Team will consist of a USMH Case Manager, Workforce Specialist, Health Specialist, a Neighborhood Data Specialist (from the City) and Education Specialist responsible for: a complete social and economic assessment of the family that triages and identifies the family risk level; developing and implementing a family development plan which includes a supportive services strategy to eliminate barriers to success (i.e. child care, housing security, or transportation); coordinating with existing service systems that are supporting the participant (i.e. justice system or behavioral health), coaching and mentoring the participant through the program; and, follow up. Each Coordination Team is charged with meeting weekly to review participant progress, and evaluate and amend individualized plans.

Dec. 2015 Dec. 2016 Dec. 2017 Mar. 2018

Adults with Health Insurance

0

100

200

300

400

500

86%

411 out of 479

88.5%

330 out of 373

85.2%

375 out of 440

86.65%

396 out of 457

Dec. 2015 Dec. 2016

Dental Service in the Past Year

Dec. 2017 Mar. 20180

100

200

300

400

500

67%

322 out of 479

70.8%

264 out of 373

66.8%

294 out of 440

67.4%

308 out of 457

Dec. 2015 Dec. 2016 Dec. 2017 Mar. 2018

Reporting Stress or Psychological Distress

0

100

200

300

400

500

6.1%

29 out of 479

7%

26 out of 373

7.5%

33 out of 440

7%

32 out of 457

7AN EMPOWERED COMMUNITY: A WORLD OF RESULTS

HEALTH & WELLNESS RISE FOUNDATION

URBAN STRATEGIES | MEMPHIS HOPE6

URBAN STRATEGIES | MEMPHIS HOPE AN EMPOWERED COMMUNITY: A WORLD OF RESULTS8 9

South City Community Resource Center

CONNECTING FAMILIES TO MORE

The South City Community Resource CenterThe South City Community Resource Center is an initiative of the Choice Neighborhood Initiative Grant that will revitalize the Foote Homes Housing Project community into a multi income housing community and will provide some improvements to the surrounding the 38126 zip code.. As a result of this grant, the South City Community Resource Center has been created to assist the former residents with skills, information and services that will allow them to make better life choices, obtain skills and enhance their educational goals. There are about 40 community agency partners that have committed to providing services to the community in the center. The center is approximately 5000 sq. ft. housed inside the Booker T. Washington School. The center houses a computer lab with a projector and smart board, two white boards, 8 desktop computers, and 10 laptop computers that are all

ready to be used. The conference room has a table that will comfortably seat 10 to 12 people. Multipurpose tables and chairs that will allow for multi size group meetings and collaborative group sessions (up to 125 people) to use the large multipurpose room are also available. Crenshaw Library has tablets that they will bring for the students to use as well.

Some of the community partners include:

HOPEWORKS – GED/HISET

RISE FOUNDATION – Financial literacy

THE EXCHANGE CLUB – Parenting classes

CRENSHAW LIBRARY – 90-minute Computer classes

SOUTH CITY COMMUNITY RESOURCE CENTER

HousingSTABILITY

Memphis HOPE’s Housing Stability work is aligned with that of its’ parent, Urban Strategies, Inc. Specifically, strong families are built using a housing platform that is linked intrinsically to the physical transformation of neighborhoods. The belief is that families thrive in neighborhoods that are stable and sustainable. The greatest success is achieved when revitalization of people and place are concurrent and comprehensive. This is accomplished by working cooperatively with real estate developers, residents, neighborhood leaders, and community stakeholders to create pathways that create pathways and produce positive outcomes for children and adults that yield stable and thriving families.

Urban Strategies’ Theory of Change provides that a duel-generation approach, applied effectively in the delivery of broadly scoped selection of human service programs that collectively nurtures and strengthens the capacity of children and their parents. This approach is followed in a manner that intentional and oriented to empower families to reach housing independence and to be economically mobile.

HOUSING STABILITY

Building andsustaining

people sustainsphysical

development

Resident Enagagement fosters sustainability

Physicaldevelopment

inspires peopleto transform

Urban Strategies Theory of Change

URBAN STRATEGIES | MEMPHIS HOPE AN EMPOWERED COMMUNITY: A WORLD OF RESULTS10 11

Education SpecialistIn April of 2018, Stephanie Moody joined the Urban Strategies, Memphis HOPE team as our Education Specialist, a position funded by the Choice Neighborhoods grant. Stephanie is responsible for leading efforts to support areas of aligned contribution that provide children the tools necessary to achieve success measured by three (3) critical outcomes. Those outcomes are: 1) Children Enter Kindergarten Ready to Learn, 2) Children are Proficient in Core Academic Subjects, and 3) Youth Graduate from High School College- and Career-Ready.

Health SpecialistSharon Jones joined the Urban Strategies, Memphis HOPE team in December of 2018. Her efforts produce positive results that produce outcomes in core areas of physical and mental health for children, youth and adults. Sharon’s work is guided by four (4) indicators: 1) Number and percentage who have a place where they regularly go, other than an emergency room, when they are sick or in need of advice about their health, 2) Number and percentage reporting good physical health, 3) Number and percentage reporting stress or psychological distress, and 4) Number and percentage of residents who have health insurance.

EKG Dialysis TechMemphis HOPE partnered with Southwest Tennessee Community College to offer its residents training to receive certifications as EKG Dialysis Techs. The first cohort began March 27th, and included nineteen (19) residents from across the Memphis HOPE landscape of case managed properties. Six (6) of those residents are from the Jobs Plus caseload. All six (6) of those participants successfully completed the program, which is included in the total of 16 who graduated May 30th.

Excellent case management support contributed significantly to the high completion rate. Two (2) residents reached out to their case manager, expressing frustration with their instructor and with feeling overwhelmed by life circumstances. There were only two weeks remaining in one instance and in the other merely a week. Their case manager, Tiffany Jones, provided each of them individualized counseling to provide valuable perspectives that led them to remain in the class. One resident earned a 92% on her final examination, while the other earned 99%.

Rise To SuccessMemphis Hope hosted Rise To Success on April 28th utilizing the 2 Gen model as its platform. Invitations were mailed to residents between the ages of 15-19 as well as their parents/guardians. Several community partner organizations participated.

SEEDING SUCCESS: Chris Hill of Seeding Success provided data to support the importance of African American males working in the field of education.

RISE FOUNDATION: Kimberly Morgan-West discussed the importance and advantages of savings from a long-term and short-term perspective. She also provided an opportunity for the participants to enroll in their student based Gold Card program.

A STEP AHEAD: Audrey Jones discussed the various forms of birth control and the benefits of each as well the benefits of abstinence. She also discussed the importance of practicing safe sex while in high school as well as college, and the benefits of enrolling in their program.

SUNTRUST BANK: Joshua Evans provided insight as to how credit works, the importance of maintaining good credit as well as how bad credit affects one. He provided a hands-on demonstration that explained how a budget works. Participants were able to schedule a time to open up a bank account with SunTrust bank.

JOB CORPS: Bruce Young provided an overview of all of the opportunities that are provided through Jobs Corps and the long-term benefits that they could receive by enrolling in one of the programs. He also provided a breakdown and comparison of the cost of a two year institution, four year institution in comparison to that of attending Job Corp.

BTW RESOURCE CENTER: Deborah Turner spoke briefly about the purposes of the center so that more of the community residents would be informed of the new resource.

URBAN STRATEGIES MEMPHIS HOPE: Stephanie Moody of USMH gave an introduction to her role as the Education Specialist and provided assistance for students who needed to complete the FAFSA.

Holiday PartyUrban Strategies, Memphis HOPE (USMH) hosts an annual holiday party to celebrate with residents. This installment was again hosted by the community partner and anchor, Emmanuel Center where at-risk youth are served year round through programming that supports spiritual, physical, and education growth. Additional support hosting the party was provided by the Women’s Foundation for a Greater Memphis, who is a key USMH partner. Their generous support provided gifts for all 150 children and Heads of Households who attended; which included Kroger Gift cards, color televisions, various household appliances, and a large assortment of toys.

Prior to the celebration that included lots of food, a DJ, dancing, and a photo area where prints were provided, there was a brief but informative meeting. USMH and Memphis Housing Authority staff provided updates about the Foote Homes redevelopment progress, and used the meeting as an opportunity to sign up more participants for Jobs Plus, as well as an opportunity to secure parental permission to have/share critical academic data about their children.

200

400

600

800

1000Residents

Households

Mar. 2018Dec. 2017Dec. 2016Mar. 2016

390 386 380 375

911 904 896 877

Caseload

HIGHLIGHTS & PROJECTIONS

Leadership

Staff

Connect with Us

Board of DirectorsRichard Baron, Board Chair Chairman, McCormack Baron Salazar

Zachary M. Boyers, Chairman and CEO, US Bancorp Community Development Corporation

Carl Lang, Attorney, Rosenblum, Goldenhersh, Silverstein & Zafft, P.C.

Karla McLucas, Ph.D., Associate Professor of Sociology, Bennett College for Women

Ed Neppl, Chief Financial Officer, United States Tennis Association

Michael Sherraden, Professor, School of Social Work, Washington University in St. Louis

Carrie Van Syckel, Former Vice President, Urban Investment Group, Goldman Sachs

Executive LeadershipEsther Shin, President

Donovan Duncan, Senior Vice President

Lauren Brenner, Director of Compliance and Legal Affairs

Isaac Dozier, Regional Vice President

Alecia Leonard, Regional Director

Tyronda Minter, Director of Education

Eva Mosby, Director of US Memphis Hope

Kristie Stutler, Southern Regional Director

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990 College Park Dr. Ste 201, Memphis, Tennessee 38126

(901) 544-1341

URBAN STRATEGIES | MEMPHIS HOPE12