An Enterprise Business Technology Company

CREATING COMPETITIVE ADVANTAGES THROUGH UNIQUE SOLUTIONS

About PositiveEdge Solutions

PositiveEdge Solutions (PES) is a global leader in business and technology services. Headquartered in Newark, California with

offices in Dubai – UAE, Bangalore & New Delhi – India. PES (PositiveEdge Solutions) offers software solutions and services that

solves customer-facing business challenges. Our mission

is to create the tools our clients need to be successful

and efficient with the benefit of having a competitive

edge.

Our solutions are based on our winning combination of

insight, innovation, and deep knowledge of numerous

technologies. We offer the best blend of skills—backed

by tools, methodologies, and best practices that reduce

the cost and risk of deployments.

With experience in global industries, we’ve partnered

with both fortune 500 companies and entrepreneurial

start-ups alike. We are driven by excellent service and

committed to every partners success.

Why PES

Unlike other business technology consultant companies, PositiveEdge Solutions transforms concepts into strategic action. With

exceptionally talented team players and forward-thinking leaders, we are committed to hiring and retaining only the best industry

professionals.

If you are seeking to work with energetic,

collaborative, out-of-the-box thinkers, then PES is your

team. Our team is not only results-driven but we

thrive on the success of our own accomplishments as

well as the success of our partners alike.

In partnering with PES, our clients trust us to

achieve results and to concur complex business

goals. With experience working with small start-

ups to fortune 500 companies, we continuously

stand up to challenges by servicing our clients with

tangible results that increase ROI.

Approach to Success

It takes more than technical expertise, experience, or a global team of talented people to get results. However, those are the

fundamentals needed to initiate a successful job. Our initial approach into any partnership is to establish great collaboration from start

to finish. This allows us to gain insight of our partners needs and ultimately assist them to the road of success.

Collaborative approach

Our approach for great collaboration is to gain insight to our

partner challenges which permits us to see the bigger picture

and the ability to form a conclusion to a successful solution.

Your PES team will get to know your organization and its

unique challenges on a personal level. This approach allows

PES to formulate an optimal innovative solution that positions

our partners for future growth.

Global Delivery Model

Reduced Time to Market

Global Teams

Increase Business Volume

Higher Business Agility

Reduced Business & Operational Risks

Lower Total Cost of Ownership

Responsive Resource Management

INCR

EASI

NG

BU

SIN

ESS

VALU

E

Initial Assessment & Planning

Global Delivery Model

Strategic Partnership

Business Objectives & Vision Business Requirement High Level Process Understanding Scope Definition & Cost Estimation Creation of Business Case/Project Plan

Highly Integrated Teams Planned Knowledge Innovation Centralized teams managed across Business Units Quality & costs of project assured

Implementation of Client’s dedicated Development Center/Offsite Delivery Center

Strategically aligned partners share goals, risks, and rewards Blend alternate channels of services delivery to create a highly adaptive

model Quality & cost of engagement assured

MANAGED

PES Advantage

PositiveEdge helps bridge the gap between packaged and

custom technology by extending the out-of-the-box

functionality and capabilities to fully customized

applications.

Irrespective of size or sector, PES provides

businesses with: One central database - providing a complete view

of all prospects, customers and suppliers

Complete customization to specific business requirements

Improved Communication & Collaboration

Automation - making it easier to perform administrative tasks

Enhanced staff efficiencies and effectiveness

Standardized & automated business processes

Enabling single source of truth of corporate information

Enabling smart decision making at all levels

Advanced analytics on Structured and unstructured data

Technology Solutions

PES Technology Model

CRM

Custom Application

Development

Portal Development

CMS – SharePoint

Web development

Quality Assurance

Maintenance

Business Intelligence

Mobile Solutions

Cloud Computing

Social Media Integration

Project Management

CRM

Web development

Cloud / On-Premises

Business Intelligence

Social Media, Mobility

Portal development

Mobile Platform

Web Platform

Social Media

InternetCloud

ScalableQualityFlexibleSecure

Industry Verticals

Business Intelligence Case Management Funds Management Grant Management

Provide an efficient one-stop service to citizens, recruit new businesses to communities and manage grant requests and funds with PES services for government.

PES has the depth and breadth of experience and expertise that you need to achieve your business goals and succeed amidst the fiercest competition.

Improve:

Financial Services

From retail banking and wealth management to insurance, Positive Edge can give you a comprehensive view of your customers so you can:

Improve:

Advisor Platform/Wealth Mgmt. Institutional Client Platform Customer Knowledge Insurance Agent/Broker Services

Manufacturing

Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.

Improve:

Channel Management Champaign Management Service Management Business Management

Government

Industry Verticals (cont.)

Project Management Resource Management Customer Management

Get tools to boost your success, whether your firm is in IT, advertising, legal, accounting, engineering, real estate, or another service industry. With PositiveEdge you can:

Professional Services

PES has the depth and breadth of experience and expertise that you need to achieve your business goals and succeed amidst the fiercest competition.

Improve:

Health Care Provider

With PositiveEdge healthcare providers are improving the delivery of care, lower costs, and helping patients manage their health.

Improve:

Information Management Referrals Management Business Process Business Intelligence

Media

PositiveEdge helps media companies become more successful by better serving the needs of their audiences and partners.

Improve:

Advertising Broadcast Publishing Studio/Post-Production

Featured Clients

Large Implementation of MS CRM 1600+ users xRM (Renewals) + Portal using Sharepoint Data Warehouse Design, ETL and Reporting

MS CRM Implementation Marketing, Sales, Customer Service, Technical Support

MS CRM System for Bio Marker Opp. tracking xRM with Pharma Specific Extensions

MS CRM Implementation for Real Estate Tracking xRM (Real Estate Investment) + Sharepoint Integration

MS CRM Rollout to 350 Users across India xRM implementation for different operations

functionality

Success Story – RocheA Leading Life Sciences Company

Challenges

Roche needed a system that would allow them to track customer requests as well as manage the transitional stages including centralized system for R&D opportunity management

Tools & Technology

Microsoft Dynamics CRM Microsoft .NET SQL Server SQL Server Reporting Services

Solution

PositiveEdge implemented a comprehensive multi step, multi user opportunity management system

A complete XRM solution with visual and interactive elements was developed for ease of use

All the business rules were captured and implemented via advanced workflows and alert notifications

Success Story – NanoSolarA Leading Manufacturer of Thin Film Solar Cells

Challenges

Manual business processes hampered the production of test performances on incoming materials inspections

Tools & Technology

.NET 3.5 C# 3.0 SQL Server 2008 SQL Server 2008 reporting services Microsoft Visual Studio 2010 AJAX

Solution

Integration with Oracle database Integration with testing tools Timer jobs

Success Story – ServiceSource Inc.A Global Leader in Service Revenue Management

Challenges

ServiceSource, Inc. needed a stable, scalable platform to keep up with the growing demands and to also manage customer service renewals for its large pool of global business partners

Tools & Technology

Microsoft Dynamics CRM SQL Server 2005 and 2008

Solution

Implemented a service revenue management system on a Microsoft Dynamic CRM platform.

Increased efficiency of Service Representatives due to new easy to use system.

Enabled Self Service for ach business partner portal Established Advanced analytics and dashboards for

business partners Enabled advanced cross-selling and up selling

opportunities with integrated knowledge base

PES - Intellectual Property Pool – LIVE CHAT

What is it

• Live support chat gives your customers answers to their questions on the spot in real-time, which increases customers' satisfaction level.

Business Benefits

• Facilitate another mode of communication to the customer

• Deliver a better customer support with personal and proactive customer service

• Reduced Operational Costs• Increased Sales and Improved Corporate Branding

Allows User To

• Serve queries from a customer effectively• Convert a particular chat session to a lead or opportunity• E-mail the current thread / chat transcripts to the customer• Refer the historical conversation with the customer• Initiate a chat with the user hanging onto a specific segment

on a portal

PES - Intellectual Property Pool - SMS CONNECTOR

What is it

• Connect with customers for better support

• Connect with Field Sales Executives

Business Benefits

• Drive business insights to generate new services revenue• Facilitate another mode of communication to the

customer• Deliver better customer support• Stay in touch with your clientele

Allows User To

• Create a case with Helpdesk• Notify Field Sales executives on the field about the scheduled

appointments via SMS• Respond the outcome of the meeting to CRM via SMS• Create and qualify lead via SMS• Run a Quick SMS campaign for specific customer base

PES - Intellectual Property Pool - 360 degree Customer View

What is it

• The 360 degree Customer View creates an integrated view of the customer – right across your organization. It captures all information pertaining to their accounts and interactions with an organization

Business Benefits

• Reduces time to market with new products and services by providing an accurate view of customer buying patterns and product service bundles

• Increases an effectiveness of a CRM user.• Marketing staff can leverage core data and segmentation

data to compile a customer feed.• Sales staff can use core data to provide more personal

and proactive customer service and thus can maximize up-sell and cross-sell potential.

Allows User To

• Serve customers effectively as all the aspects related to a particular customer are available in one screen.

• Enable real time information any where, any time & any device for fact based decision making

PES - Intellectual Property Pool - Go Social

What is it

• It allows Microsoft Dynamics CRM users to discover online conversations, identify influential people, and engage with them on social networking sites.

Business Benefits

• Extends CRM capabilities to engage conversations with customers and the market.

• New way of engaging customers with the brand and thus increasing the loyalty

• Identifies new business opportunities and improve cross/up-sell abilities through increasing contact with existing and potential customers

• Social media generates conversations about brands, products and customer experiences that an organization can follow.

Allows User To

• It allows Microsoft Dynamics CRM users to discover online conversations, identify influential people, and engage with them on social networking sites.

• Minimizing duplication with automation workflows• Users can post new information on multiple social media

platforms simultaneously• Users can capture unstructured data and can covert this into a

meaningful business information

PES - Intellectual Property Pool - Customer Portal

What is it

• The Customer Portal accelerator for Microsoft Dynamics CRM provides businesses the ability to deliver portal capabilities to their customers while tracking and managing these interactions in Microsoft Dynamics CRM.

Business Benefits

• It consolidates the functionality of Portal Integration, eService and Event Management into one consolidated portal.

• A complete Self Service Portal (SSP) that allows customers to log cases 24x7. • A rapid development tool to integrate your own or partner portal• This can be deployed on organization’s web server or on in the cloud with Windows Azure.

Allows User To• Search a resolution for the issues / challenges in

products or services referring the Knowledge Base available.

• Allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners.

• Enables information visibility by role, access level

PES - Intellectual Property Pool - Mobile Express

What is it

• It delivers customers a fast and familiar experience, helping sales, customer service, marketing and management professionals connect with their customers and each other on multiple mobile devices through a security-enhanced environment.

Business Benefits

• Works online and offline - seamlessly - Changes to the records are cached when offline and automatically synchronized when returns online.

• Increased productivity, Less effort – It shortens the reaction time as your sales force and Customer Support Representatives (CSRs) are able to communicate real time.

• Improve organizational communication by sharing , distributing customer interaction across the organization.

Allows User To

• Enable field workers to get instant access to customer data from most popular portable devices – smart phones and tablets.

• Enables 2 –way communication from corporate information system and mobile devices real time.

• Works off line mode as well.

Global Locations

PositiveEdge Solutions

CONTACT US:

Sunnil DadlaniVice President Professional Services925.216.9803Sunnil@positiveedgesolutions.comwww.positiveedge.net

THANK YOU

UAE:PO Box 500013, 203, EIB Building #5Dubai Internet CityDubai, UAEPhone: +971 4 4469713Fax: +971 4 4469703

BANGALORE:#597, Maple15th Cross Ring RoadJ P Nagar 6th PhaseBangalore-560078Phone: +91-80-22441636,+91-80-26655597(Sales)

GURGAONPO Box 500013, 203, EIB Building #5Dubai Internet CityDubai, UAEPhone: +971 4 4469713Fax: +971 4 4469703

Corporate Office:39899 Balentine Drive, Suite #300Newark CA 94560Phone: 510-315-0061Fax: 510-315-0061