an eye tracking study of credit card websites

44
Extra Credit: An Eye Tracking Study of Credit Card Websites GreenBook.org shares market research articles, white papers, case studies and presentations published by market research companies. Follow us @ResearchShare.

Upload: researchshare

Post on 28-Jan-2015

106 views

Category:

Economy & Finance


1 download

DESCRIPTION

This study by Catalyst Group takes a look at three major financial services websites: chase.com, capitalone.com, and discovercard.com. The goal was to gain some understanding of what company makes it easiest (and most difficult) for users to complete the crucial task of “applying for a new credit card”. The study was structured to gather and compare eye tracking data during task completion relating to several metrics.

TRANSCRIPT

Page 1: An Eye Tracking study of Credit Card Websites

Extra Credit: An Eye TrackingStudy of Credit Card Websites

GreenBook.org shares market research articles, white papers, case studies andpresentations published by market research companies. Follow us @ResearchShare.

Page 2: An Eye Tracking study of Credit Card Websites

·

Page 3: An Eye Tracking study of Credit Card Websites
Page 4: An Eye Tracking study of Credit Card Websites
Page 5: An Eye Tracking study of Credit Card Websites
Page 6: An Eye Tracking study of Credit Card Websites
Page 7: An Eye Tracking study of Credit Card Websites
Page 8: An Eye Tracking study of Credit Card Websites
Page 9: An Eye Tracking study of Credit Card Websites
Page 10: An Eye Tracking study of Credit Card Websites
Page 11: An Eye Tracking study of Credit Card Websites
Page 12: An Eye Tracking study of Credit Card Websites
Page 13: An Eye Tracking study of Credit Card Websites
Page 14: An Eye Tracking study of Credit Card Websites
Page 15: An Eye Tracking study of Credit Card Websites
Page 16: An Eye Tracking study of Credit Card Websites
Page 17: An Eye Tracking study of Credit Card Websites
Page 18: An Eye Tracking study of Credit Card Websites
Page 19: An Eye Tracking study of Credit Card Websites
Page 20: An Eye Tracking study of Credit Card Websites
Page 21: An Eye Tracking study of Credit Card Websites
Page 22: An Eye Tracking study of Credit Card Websites
Page 23: An Eye Tracking study of Credit Card Websites
Page 24: An Eye Tracking study of Credit Card Websites
Page 25: An Eye Tracking study of Credit Card Websites
Page 26: An Eye Tracking study of Credit Card Websites
Page 27: An Eye Tracking study of Credit Card Websites
Page 28: An Eye Tracking study of Credit Card Websites
Page 29: An Eye Tracking study of Credit Card Websites
Page 30: An Eye Tracking study of Credit Card Websites
Page 31: An Eye Tracking study of Credit Card Websites
Page 32: An Eye Tracking study of Credit Card Websites
Page 33: An Eye Tracking study of Credit Card Websites
Page 34: An Eye Tracking study of Credit Card Websites
Page 35: An Eye Tracking study of Credit Card Websites
Page 36: An Eye Tracking study of Credit Card Websites
Page 37: An Eye Tracking study of Credit Card Websites
Page 38: An Eye Tracking study of Credit Card Websites
Page 39: An Eye Tracking study of Credit Card Websites
Page 40: An Eye Tracking study of Credit Card Websites
Page 41: An Eye Tracking study of Credit Card Websites
Page 42: An Eye Tracking study of Credit Card Websites
Page 43: An Eye Tracking study of Credit Card Websites
Page 44: An Eye Tracking study of Credit Card Websites