an integrated omnichannel solution
TRANSCRIPT
An Integrated OmnichannelSolution
Overview
EndtoEndRetailManagementSolution
SeamlessanddeepintegrationwithSAPsuiteofBusinessManagementApplications,MicrosoftDynamicsNAV,SAGEandotherERPs
Highlyscalable• Fromsinglestoretohundredsofstoresacrossgeographies
Easeofdeployment,useandmaintenance
LowCostofOwnership
SuccessfulinallRetailVerticals
Electronics
Optical
Specialty
Apparel
Sports
Supermarket
Footwear
BookStores
WineShop
ChallengesiVend Retailovercomes
Inventorycontrol&Replenishment
LosspreventionandControl
CustomerManagement&Loyalty
ComprehensivePrice&PromotionManagement
Maintainability&Scalabilitytorespondtobusinesschanges
SeamlessintegrationwithStandardBusinessManagementApplications
iVendEnterprise
iVendPOS
iVendeCommerce
iVendMobile
iVendLoyalty
iVendPasses
iVend Reporting&Analytics
iVend Retail Management SuiteTo increase sales, profits and customer satisfaction
WeHaveCustomersinManyRetailSegments
Fashion Footwear Electronics DutyFree Sports Furniture
Speciality Supermarket OpticalRetail BookStores PharmaceuticalBuilding&HomeSupplies
Channel-centricsalesmodelthroughglobalpartnernetworkwithexceptionallocalcapabilities
GlobalAlliances
GlobalBlueChipCustomerBaseAcrossAllSubsectors
CustomerbreakdownSelectcustomers
Specialtyretail28%
Apparel13%
Footwear7%
Sportinggoods6%
Electronics7%
Books&Music4%
Health&PersonalCare4%Grocery
8%
Others23%
TheBootTreeU.K
TargetMarketandsuccessfulretailverticals
Small
MidMarket
LargeEnterprise
5– 20Stores
20– 200Stores
>200StoresDutyFree
Sports
Furniture
OpticalRetail BookStores Pharmaceutical
Fashion Footwear Electronics
Speciality SupermarketBuilding&HomeSupplies
AnOminchannelJourney
Youreceiveanemailofferonapairofjeans
Promotionreceived
Athome,youbrowseforapairofjeansyoulikeandpurchaseonline
24x7anywhere,anytimeshopping
Youlookupthestorenearbyandreservethemforapick-up
CheckstorelocationonmobileOnceyouarrive,thestore
associaterecognisesyouandbringsthejeans
Personalisedshoppingexperience
Youlikeashirtand,askforittobedeliveredintofittingroom
AssistedsalesthroughmobilePOS
Thestoredoesn’thaveyoursize,offersittobedeliveredatyourhome
SingleviewofinventoryShirtdeliveredatYourHome
Omnichannel CapabilitiesiniVend RetailiVend eCommerce
• Buyonlinepickupatstore• IntegratedwithLoyalty,Promotions,
GiftCardsandCoupons• Mobileresponsiveinterface• Seamlessmasterdataandtransaction
integrationwithiVendEnterprise
iVend LoyaltyandPasses
• Setupmultipleloyaltyplans–acrossenterpriseorstorespecific
• Flexiblepointaccumulationandredemptionplans
• Passesaregeo-fenceddigitalgiftcards,couponsandLoyaltycards
iVend Promotions
• ComprehensivepromotionsengineintegratedwithTerminalPOS,eCommerce andMobilePOS
• AbilitytoconfigureBuySomeGetSomeandFixedPricedpromotions
• Promotionscanbeacrossretaillandscapeorcanbestorespecific
SingleStockPool
• Singleviewofinventoryacrossretaillandscape
• Onlineshopperscanviewinventorystatusbeforeselectingpickupstore
• Avoidmerchandisestagnancyandstock-outs
iVend MobilePOS
• Operatesinonlineandofflinemode• Canbeusedin-storeorinthefield• Canbeusedasafulfillmentdevicefor
deliveries
Omnichannel JourneywithiVendRetail
iVend Promotions,LoyaltyandDigitalPasses
iVend eCommerce
iVend TerminalandMobilePOS
SingleStockPool
Youreceiveanemailofferonjeans
Youlookupthestorenearbyandreservethemforapick-up
Athome,youbrowseforapairofjeansyoulikeandpurchaseonline
Onceyouarrive,thestoreassociaterecognisesyouandbringsthejeans
Youlikeashirtand,askforittobedeliveredintofittingroom
Thestoredoesn’thaveyoursize,offersittobedeliveredatyourhome
ShirtDeliveredatYourHome
iVend Enterprise
iVend Enterprise
• ManagestheoperationofalltheiVend Retailmodules
• Collatesandmanagesdataonallthebusinesstransactions
• Enablesasingleviewofinventoryandcustomersacrossthebusiness
• Providesarangeofinventorymanagementfunctionality,mostnotablyforecastingforcontinuityitemsandreplenishment
• Givesextensivemanagementinsightintoallaspectsofthebusiness
• AllowscreationofmultiplesubsidiariestohaveconsolidatedviewofSales,CollectionsandStockstatusacrossthesubsidiarynetwork
• SupportsmultipledeploymentoptionsonpremisesorontheCloud
• Availablein16languages
• Extensibilitytoolkitmakesiteasiertoaddcustomizationswhereuniquefunctionalityisneeded
• Optimizedforomnichannel retailsocustomerserviceisprovidedinrealtimefromatrulysinglestockpool
• Optimizesinventoryavailabilityandthereforesalespotential,andprovidestheintegrationnecessaryforthecustomerexperienceacrossallchannels
• Centralizedmanagementofpromotions,loyaltyschemes,pricelistsallowstorespondquicklytochangingmarketconditions
• Facilitatesexpansionintosinglebrandfranchiseeoperations
Howdoesithelp? Whatdoesitdo?
iVend Loyalty
iVend Loyalty
• Multipleloyaltyplanscanbesetupeitherfortheentireenterpriseorspecificallyforindividualstores
• Multipleloyaltyplanscanassignpointsorcurrencybasedoncustomerpurchases
• Abilitytodefinemembershipofgroupschemes,e.g.forallfamilymembersortosupportaparticularschoolorcharity
• Individualplanscanrelatetospecificproductsorpromotionsorexcludeproducts(forexampleclearanceitems)orpromotions
• LoyaltyReferralProgramscanbedefinedtoprovidereferralbonuspointswheneveranexistingloyaltycustomerfacilitatescreationofanewloyaltycustomer
• ProductcataloguespecificallyforloyaltycustomerscanbecreatedoniVendeCommerce
• Winbackchurnedcustomersandincreasecustomerlifetimevalue
• Buildstraffic,conversionrates,transactionsizeandbrandadvocates
• Makesretailer’sbrandthedestinationofchoiceatthestartofthecustomer’sshoppingexperienceortrip
• Buildmeaningfulcustomersegmentsandtodevelopprogramsandservicesthatmaximizelongtermloyalty
Howdoesithelp? Whatdoesitdo?
iVend Mobile
iVend MobilePOS
• AvailablefromtheAppleAppStoreorGooglePlayandgetsinstalledonthemobiledevicelikeanyotherApp
• WorksonlineoverWi-Fiora3G/4Gconnection.AlsoworksinofflinemodewhenthereisnonetworkconnectivityandsynchronizeswithiVendEnterprisewhennetworkconnectivityisavailable
• Fullsupportforspecialpricing,promotions,GiftCards,Loyaltyandcouponbaseddiscounts.
• Synchronizationcanbescheduledmanuallyorautomaticallyatsettimes.• 12languagesasdefault,otherscanbeadded.• Strongsecurityandremotesupport• Numerousperipheralssupported• InbuiltdashboardsandreportsonmobilePOSincludingtransactionbyvalue,
count,tenderdetails,X-tapeReport,etc.
• Fastercheckoutforcustomers• Bettercustomerservicewithguidanceon
products,availabilityandpastcustomerpurchases
• Abilitytoaddextracheckoutsimmediatelywhenstorevolumesincreaseorlineslengthen
• Improvedstoreefficiency- thesamehardwarecanbeusedtosupportotherstorefunctionswhencustomertrafficisquieter
• Increasedsalesasitiseasiertoopentemporarypopupstoresorprovideserviceatoff-siteevents
Howdoesithelp? Whatdoesitdo?
iVendeCommerce
iVendeCommerce
• ConfiguredasastoreiniVendEnterprisetoenhancemasterdatamanagementandtransactionintegrations.
• SeamlessintegrationwithiVendLoyalty,iVendPasses,promotions,giftcardsandcoupons.
• Manageproduct/category/department/brand’snameanddescriptioninmulti-language
• Canbeconfiguredtosetupmultiplestorefrontswithsinglebackendadministrationpaneleg.apparel.retail.com orfootwear.retail.com
• Varietyofsalesenhancingtechniques,such,customerswhoboughtthisalsoboughtthis,relatedproductsdisplay,productXrequiresproductY,recentlyviewedproducts,etc.canbeconfigured
• Shoppingcartscanpersistoveradefinednumberofmultiplesitevisits• Downloadableproductssupportedwithinstructionsonhowtodownload• PCIcompliant
• Completelyintegratedsolutionforomnichannel retailers,providingaconsistentcustomerexperienceacrossallchannels
• Operatesoffacommonstockpoolmaximizingstockproductivity,productavailabilitytotheconsumer,salesandcustomersatisfaction
• Productfeaturesdesignedtomaximizetheimpactofsearchengineoptimization
• Allowsretailerstofulfillindividualordersfromtheoptimumlocationaccordingtoretailerdefinedrulesimprovingprofitabilityandcustomerservice
Howdoesithelp? Whatdoesitdo?
StockManagementwithHandheldDevices
ManagestoreinventoryusingahandhelddevicerunningWindowsMobileOSversion6.0or6.5Transactiontypes:GoodReceiptPOStockTransfer
− Shipment− Receipt
ItemLookupStockManagement
− GoodsIssue− GoodsReceipt
GoodsReturntoVendorStockTake
ReportingCapabilities
iVend ReportDesigner
iVend Dashboards
QueryBuilder– foradhocreporting
iVend WebViewerforviewingdashboardsandreportsinawebbrowserondesktopormobiledevices
Reportschedulertosendcannedreportsonapredefinedfrequency
`
iVend Extensibility
iVend RetailExtensibilityfacilitatesthepartnerstoenhanceandextendthefunctionalityofiVend Retailapplicationaspernewbusinessrequirementsinaccordancewithgrowing
businessneedsofretailers
iVend API iVendSDK
iVend ReportDesigner
POSReceiptDesigner
iVend DashboardDesigner
POSinterfacedesigner
On-PremisesDeploymentLandscape
iVend EnterpriseServer
iVend StoreManagerStation
iVend POS
iVend POS
iVend MobilePOS
iVend StoreServer
LAN
iVend StoreManagerStation
iVend POS
iVend POS
iVend MobilePOS
iVend StoreServer
LAN
nNumberofStores
APIs
StoreOperations
Store1Store2
iVend MobilePOS
Internet
iVend eCommerce
iVend Passes
iVend Reporting and Analytics
Internet
Integrateswithanystandardbusinessmanagementsolution
usingiVend APIs
• InventoryManagement• Forecasting&Replenishment• CustomerLoyaltyManagement• BusinessReporting
iVend RetailPartnerProgram
ProgramOverviewCertifiedPartner
VARorVARDeveloperCertifiedGold
VARorVARDeveloperCertifiedPlatinum
VARorVARDeveloperISVEmbed OEM
CertifiedImplementationConsultant(Ph IandPh II)
2 3+1=4 4+2=6 4+2=6
CertifiedPre-Sales/SalesConsultant
2 3 3 4
CertifiedDeveloper 1 1 1 2
CertifiedSupportConsultant 1 2 2 2MDF NA NA 5% 5%Co-op Discretionary DiscretionaryPartnerAccountManager Y Y Y Y YBusinessPlanning Y Y Y YDeveloperAgreement ForVarDevelopers ForVarDevelopers ForVarDevelopers YiVendProductCertification Mandatory toPublishonCXS
MarketPlaceMandatory toPublishonCXS
MarketPlaceMandatory toPublishonCXS
MarketPlaceOptional
DeveloperTraining RequiredforVARDeveloper RequiredforVARDeveloper RequiredforVARDeveloper Y
SigningFee Required Required Required Required
AnnualMembership fee Required Required Required Required
TrainingRequirements
CertifiedPre-Sales/Sales
ThiscertificationensuresthatasalespersoncanpositioniVendRetaileffectivelyandcanarticulatethebenefitsofiVendRetailtotheretailer.AthoroughunderstandingofiVendmessaging,positioningandlicensingisamustforthisrole.
Therewillbeanonlinetesttogetpre-salesandsalescertified
CertifiedImplementationPhaseIandII
ThiscertificationensuresthattheconsultanthasadeepfunctionalunderstandingofiVendandcanconfigure&implementiVend Retailforacustomerincludingcustomizations.
Therewillbeanonlinetesttogetimplementationcertified
CertifiedDeveloper
ThiscertificationensuresthattheconsultantacquiresadeeptechnicalunderstandingofiVendExtensibilityandcandevelopcustomizedaddonsincludinglocalrequirementsusingiVend ExtensibilityframeworkandstandardAPIs.
Therewillbeanonlinetesttogetcertified
CertifiedSupportConsultant
ThiscertificationensuresthattheconsultantacquiresdeeptechnicalunderstandingofiVend andcantroubleshoottheapplicationinaLIVEenvironmentincludingdeployedcustomizations.
Therewillbeanonlinetesttogetcertified
TechnicalRequirements;SupportandTrainingCertifiedPartner CertifiedGold CertifiedPlatinum ISVEmbed OEM
RequiredfromthePartner
CertifiedImplementationPh IandPh II
2 3+1=4 4+2=6 4+2=4
Certified Sales 2 3 3 4
CertifiedDeveloper 1 1 1 2CertifiedSupport 1 2 2 2L1/L2Support Y Y Y Y YProduct Certification Mandatory toPublish
onCXSMarketPlaceMandatory toPublishonCXSMarketPlace
Mandatory toPublishonCXSMarketPlace
Y
PartnershipSignupfeeUSD5000
Annual MembershipfeeUSD2500ProvidedbyCitiXsys
Pre-Sales /SalesTraining
1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded
ImplementationTraining(excluding Dev)
1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded
Developer training 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded
SupportTraining 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded 1st CampIncluded
MarketingSupportCertified CertifiedGold CertifiedPlatinum ISVEmbed OEM
MDF 5% 5%
Co-op Discretionary Discretionary
CKPAccess Y Y Y Y Y
Events Discretionary Discretionary Y Y Discretionary
LocalPRSupport Y Y Y
PartnerCo-Marketing Discretionary Discretionary Y Y Discretionary
Leads Discretionary Discretionary Y Discretionary
PartnerEnablement&OperatingInfrastructure
TheCitiXsys KnowledgePortal(CKP)
ThePartnerKitpage• eLearningvideos• Softwaredownloads– Toolsforlearningandpre-sales(TheDemoStack)
• Documentation– UserGuides• DedicatedSectionsfor
• SalesConsultants• ImplementationConsultants
• PartnerProgram– ResponsibilitiesandBenefits• ImportantContacts(Sales,Marketing,Consulting,Licensing)
(https://knowledge.citixsys.com/partner-resource-kit)
https://knowledge.citixsys.com/
TheiVend eStore
TheiVend eStore• Aselfserviceportalforpartnerstoplaceorders
• Viewtheirrevenuenumbersactualsv/squota• Viewtheircertifications• Managepartneremployees
• Workflowenabledengine• PartnerquotationscanbeforwardedtoCSMforreview
• Onlineapprovalorspecialorders• MyDashboardpage– Customers,Prospects,Quotations&Orders,Partnershipstatus
http://store.ivend.com/
CertificationProgram
eLearningVideosProductDocumentationFullyconfiguredSuite
iVendDemoStack
https://knowledge.citixsys.com/certification
MarketingPrograms
MarketingOverviewPartnersrunmarketingcampaignsandorganizeevents.TheyneedtoseetheguaranteeofMarketingDevelopmentFundsasarealbenefitandthevalueofmovingupthelevelsinthepartnerprogram.
CKP - AccesstoCitiXsysKnowledgePortal(CKP)andresourcessuchasproductandmarketingcollateral,marketingcampaigntemplates,brandingguidelines,contentforwebpages,forumsandknowledgearticles.
MarketingDevelopmentFunds(MDF) – thisisapredefinedpercentageofrevenueperformanceavailableONLYtoCertifiedPlatinumandStrategicpartners.ThereareagreedguidelinesforspendingMDF.
Co-opfunds– thesearediscretionarymarketingfundsthataremadeavailabletopreferredpartnersonanad-hocbasisapprovedthroughCorporateMarketing.
PartnerCo-MarketingManager– CitiXsysoffersapartnerco-marketingmanagerservice– someonetoadvisepartnersontheirmarketingplansandtheimplementationofthemarketingprogram.
MarketingBenefits– VARsreceivemarketingbenefitsaccordingtothepartnerleveltheyhaveattainedintheprogram.
Product&MarketingCollaterals
Salespresentationsforallproducts
Detailedproductpresentations
Productbrochures,video’s,salestoolsandwhitepapers
Proposaltemplatesandonlinequotes
EDMtemplatesforjointmarketing
Knowledgebasearticlesandpresentations
Companypresentation,messagingguidebook
Modelmailingcampaigns
CaseStudy
InvitationCampaigns
EDM
Magazine
Newsletter
DifferentMarketingInitiativeswithpartners
ProductCollateral
Events&Webinars
Promotion
ResearchReports&Infographics
Website
SupportOffering
CitiXsysoffersaccesstoSupportNetworktopartnerswhohavetheircustomersunderSoftwareAssurance.CitiXsyssupportsystemallowscontinuousmonitoringoftheprocessingstatusofallcasesescalatedbythePartner.
ü Automatedprocessü SupportasanindependentBusinessUnitü Servicelevelsbased(SLAsdefined)ü FocusonServiceSupportü Multiplechannelcustomertouchpoints:
ü Phoneü e-Mailü Webportal
ü 24x7CentralizedHelpdeskü 360degreesurveyoneachticket
Partnerbenefitsandkeymessaging
Audience Messaging
BusinessOwner,CEO andCOO iVendRetailenablesyoutomaximizesalespotentialbyimplementingfullyintegratedsalesgrowthprogramsacrossallyoursaleschannels.
Finance iVendallowsyoutoachieveyoursalesobjectiveswithalowerstocktosalesratioandtofocusinventorywhereitismostneeded.
BuyingandMerchandising TheadvancedforecastinginiVendRetailimprovesforecastaccuracythereby reducingtheinvestmentneededinsafetystock,whilesimultaneouslyimprovingservicelevelstotheconsumer
Marketing iVendRetailensuresaconsistentcustomerexperienceacrossallchannels throughitsomnichannel integration
StoreOperations Storeproductivityanddecisionmakingisboostedthrougheasytousedashboards whichcanbedeliveredtoanydevice
eCommerce iVendRetailisafunctionallyrichsystemthathadbeendesignedforadvancedomnichannelretailersorthoselookingtogetthere.
IT Withclientsin46countries,iVend Retailismulti-currency,multi-company,multi-channel,multi-taxjurisdictionsandsupportslocallawssuchasfiscalprinterlegislationinvariouspartsoftheworld.
SupplyChain iVendRetail providesforecastingandreplenishmentfunctionalitytohelpretailersmaintainstocklevelsandachievecustomerservicegoals.
KeyMessagingforRetailers
WhyworkwithCitiXsysandiVendRetail?
iVendRetailisamarketleading,highlycompetitivesolutionforretailersaimingtoleadinomnichannelretail
iVendRetailpresentsyouwithsignificantopportunitiestogenerateprofessionalservicesrevenueinexistingandnewclientsin:
Businesstransformation
Bestpracticeprocessdevelopment
Systemconfiguration
Softwareimplementation
ERPintegration
Addonfunctionality
Usertraining
Changemanagement
Ongoingsupport
AdditionalBenefitsofWorkingwithCitiXsys
Weprovidetheproductknowledgeandtrainingyouneedtogetstarted
Wewillcooperatewithyouinplanningandexecutingmarketingprogramsandsupportingsalessituations
OurcontinuedinvestmentinR&Dwillprovideyouwiththeabilitytoprovideregularupgradesandadditionalservicestoexistingclients
Ourthoughtleadership,coupledwithyourscanmakeusdifficulttobeat
MembershipBenefits
AccesstoSampleprojectsusingAPIsandExtensibility
PriorityaccesstoExtensibilityteamfordevelopmentsupport
AccesstoiVend MarketplacetopublishpartnerAddons
Participationinproductpreviewprograms
Co-brandedmarketingpackages
AccesstoMDFandCo-opfunds
ParticipationiniVend Partnerevents
KeyMessagesforPartnersandConsumers
iVend Retailisanexceptionallycomprehensivesystem,focusedonallcustomertouchpoints(POS,web,callcentre,catalogue,mobile,e-commerceandpop-up)
Wesupportmoreretailsalesdrivinginitiativesthanourcompetitors
Itprovidesatrueomnichannel experience
Weareespeciallystronginfashion,apparel,departmentstores,homeshoppingandhardgoods
CaneasilybeintegratedwithexistingERPsystems
Integrationfeaturesarebuiltin
iVend hascustomersin46countriesandatrulyinternationalpartnernetworkcapableofsupportingimplementationsinmanycountries
Ourhighvaluethoughtleadershipandproductdevelopmentroadmaphelpsmaintaincompetitiveadvantageforourretailcustomers.
TheproductsuitehaslowcostofownershipduetoitsrichfunctionalityandCloudoffering.
Thank YouFormoreinformation:[email protected]