An Interactive Seminar

DIVERSITY

• Identify concepts that impact volunteering

• Use 2 activities to illustrate diversity of perspectives and the importance of understanding filters in creating a working community

OBJECTIVES:

• Please get into groups of 2 people and decide who will listen, and who will talk and explain the activity.

• Communication – Describe clearly, so that the other person can draw accurately the following diagram.

• The “talker” should not look at the drawing your partner is doing.

AN ACTIVITY!

• Why did we have different drawings/products?

• Where does something similar to this take place in the community or in our organizations?

• Some of this… we call filters.

What determines our filters?

Or … ( why do some residents of different neighborhoods not see

community involvement the same way we do?)

THEORY # 1- FILTERS

• Features that we carry with us daily that impact the way we see things

e.g. Visual Style, Company Policy, Experience, Training, Learning Styles, Knowledge, Peer Pressure, etc.

FILTERS

Data

Filters

Perceived reality(Haves vs. Have Nots)

THEORY # 1 – THE FILTERS MODEL

How can filters impact our view of the differences that we see in our neighborhood,

people we work with, or Diversity?

FILTERS

• Have I spent any time in the last month where I was in the clear minority?

• Have I chosen to spend any time 1:1 or in a small group with a co-worker, neighbor or resident with a different culture from mine?

• Have I shared anything about myself which would help a person who is different from me to trust me more, or to feel more comfortable with me?

ASK YOURSELF

Diversity can be defined in many ways. One way to define diversity is “creating an environment in which each person’s uniqueness is valued as an asset.”

DIVERSITY

• Briefly think about the types of diversity that challenges the people you work with or the neighbors you have.

• Discuss it briefly with 3-4 people near you. Please INCLUDE someone you don’t know well in your group.

AN ACTIVITY

THEORY # 2 - THE DIVERSITY WHEELALL OF THIS TALENT IS IN OUR COMMUNITY

WAITING TO BE TAPPED INTO

• Belief in the automatic superiority of one system or group.

• Use direct or indirect POWER by your group to create an environment in which this belief is automatically imposed on and rewarded for acceptance by others.

DESTRUCTIVE “ISMS”

SexismAgeismRacismElitism

HeterosexismAbleism

DESTRUCTIVE “ISMS”

• Expected to grow 5 times its size by 2050

• Highest median income, 33% $75k+• Highest education, 44.4% BA+• Significant immigration

projected in next decade• 60% foreign born

11.1 MILLION ASIAN AMERICANS IN THE U.S...AND INCREASING

Population Size and Composition - Asian AmericansUS Census 2000

• African American population projected to double by 2050

• Educated• Financially influential;

purchasing power $533 billion in 2000

Population Size and Composition - African AmericansU.S. Census 2000

34.6 MILLION AFRICAN AMERICANSIN THE U.S...AND STILL STRONG

Population Size and Composition - HispanicsU.S. Census 2000

• By 2010, Hispanics added more people to the population, each year, than all other groups combined

• One-third under 18 years • 40% US Hispanics are foreign

born; 80% arriving since 1980

50.5 MILLION HISPANICS IN THE U.S…AND GROWING

Where in our community work as volunteers does Deficit

Thinking impact our relationships, our work and

our outcomes?

INTERACTION

• Culture = A group’s shared set of beliefs, norms and values. Any social subgroup may have a culture (racial, ethnic, gender, age, sport, disability, service professionals, etc.)

• Stereotype = Using one or more principles which are perceived to be a characteristic of a group to classify/label, without examination of one or more individuals within that group.

DEFINITIONS

THEORY # 2 - THE DIVERSITY WHEELALL OF THIS TALENT IS IN OUR COMMUNITY

WAITING TO BE REVITALIZED.

• Think for a moment about the neighborhoods where you live or work. Where does stereotyping still exist? (Discuss for 5 minutes in your small group.)

• Share 1 tough example with the entire group so we can seek if there are other OPTIONS. (Leaders need OPTIONS.)

• What can individual volunteers like us do to impact it?

FIRST INTERACTION

Cultural Competency requires removal of stereotyping and

increasing your perception of the norms and individual qualities in

cultures.

ACHIEVABLE ACTION

• Good, Right, & True = Things that are what we believe and are comfortable with.

• GRT = Asset Thinking

• It effects hiring, promotion, friendships, early trust, who we think we can motivate, etc.

ASSET MODEL

• Not Good, Right & True = Things that are not like us or thing that don’t make us comfortable.

• Not GRT = Deficit Thinking

• We want to avoid these people because they often make us feel unsure or less adequate.

DEFICIT MODEL

• Deficit Model Thinking in my work or with my community?

• Asset Model Thinking in my work or with my community?

• Let’s help each other to decrease Deficit Model Thinking!!! How can we do that?

WHERE DO I (SEE OR DO)

The Fabulous Five 5 Ideas on “How to Get Started” to reach more people who represent groups different from yours, or from groups who you have traditionally served.

1. Go where the folks are (rather than having the come to your comfort zone).• Meetings and Lingering in community

center/churches

• Visit and advertise in Cultural Fairs and Celebrations,

etc.

• Design marketing which can be left on doors

Take time for others to get to know you, and for you to

recognize them.

2. Meet at a time that is really convenient for everyone.• Ask what are the best times

• Provide child care

• Serve something light to eat

• Keep time focused

3. Look for personal opportunities not just big events.• Smaller group activities (2-10 people) with listening opportunities for YOU.

“Seek first to understand, then to be understood.”

7 Habits of Highly Effective People

• Listen for opportunities for others to lead and co-lead.

4. Make each meeting FUN, not just information/task oriented• Fun can lead to trust and

relationships.

• Interaction can allow people to accomplish, on their “own,” some portion of the next step AVOID dependency

Share with those near you something that has worked for you to reach people who have

differences (age, gender, single, non-churched, etc.)

YOU SUPPLY #5

LET’S TAKE A BREAK!

A BRIEF CASE STUDY!

You overhear a Hispanic parent telling about the rude behavior she received from an African American woman the last time she went to a community meeting.

She reports that she also talked with an Asian parent as she cared about our community but the blacks and whites (who have worked together longer) seem to “freeze us out” in discussions and leadership positions. Several of the black children have been rude to her children.

You are African American. What OPTIONS do you have… Really?

Attentive BehaviorPassive Listening

“Say More” ResponseParaphrasing

Decoding and feeding back feelings

EFFECTIVE LISTENING

• Broken Record – repeat message over and over

• “You may be right!” – an application of the broken record

• Straight Talk – “ I want... Because…”

• Three Part Message – “ When you …I feel … because…”

ASSERTION SKILLS

• Connect – address issue openly/candidly/objectively; assert self

• Clarify – seek understanding; listen; explore all points of view

• Confirm – establish wants/needs and willingness to collaborate

• Contract – negotiate; make agreements for future interaction

CONFLICT MANAGEMENT: THE FOUR C’S

• Identify concepts that impact volunteering.

• Use 2 activities to illustrate a

diversity of perspectives and the importance of understanding filters in creating a community.

OBJECTIVES: