an interview with mr

8/7/2019 An Interview With Mr

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An Interview with

Mr. Santanu Banerjee ,

Finance Superintendent (Managerial level)

ITC (Tobaccodivision).

Phone No. 98305 75478Appointed on 21.06.2008.

I started the interview with Mr. Banerjee by knowing from him

that he is a middle level manager who is happy and satisfied with

hi performance so far. The work he is doing includes, i) Credit

Controlling, ii) Payable Handling, iii) Supervision of Work, iv)

Approving of Vouchers and controlling other areas. As he isFinance department the works done by him is mainly accounts

and fund related. Credit controlling and approving vouchers are

very important and tough to handle, because these two needs

very nit and conscious analysis. For executing this entire works

Mr. Banerjee follows certain systems, among which the most

important two are Six Sigma and maintaining Dash Board.

Six Sigma, which was developed by Motorola

corp. in 1988, is basically, a process quality goal. As such it falls

into the category of a process capability technique.

Dash Board is nothing but

performance evaluation of the subordinates throughout a

particular period of time. It is an overview of the work done for a

project in due time.

When I asked Mr. Banerjee

about the kind of skills he requires, he divided the skill factor in

two categories. First is Conceptual Skills which includes i)Planning ii) Controlling iii) Organizing iv) Leading etc. These are

the basic skills which every manager should have. The second

one is Technical Skills which are particularly required in his post

are, i) Fluency in English, ii) Adequate Knowledge about the

Market, iii) Knowledge of SAP ( System Application & Products)

and iv) Very good Knowledge on Microsoft XL.


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According to him there is a massive change

in the managers of today with the managers of 5 to 6 years back

from now. He stated that past managers has more detailed

knowledge and experience about the different fields then those of

today. Their conceptual knowledge has more depth. But as thework flow has changed heavily, todays managers are more

advance and well equipped. In the past managers had to go

through all the levels to reach the top slots. But now a days short

cut are available. If you have the right degree for the right job

then the top slots are available for you.

He stated that there are

two groups of subordinates. First is Union staffs, who are mainly

into clerical and production units. The other one is Nonunion

staffs. To maintain a good relationship with them a friendly

atmosphere is must and also constant communication to be

maintained.

I asked him about any crisis

he faced and how to cope with those situations. In reply he told

that once there was an inadequacy of labour to complete a

project. The project required some specialized labour to execute.

But due to the non availability Mr. Banerjee and his boss had to

manage by completing the work by other labour. This is a goodexample of resource management.

According to him the main

conflict areas are in the root of management and the solutions

should be as simple as possible. For example to solve any

problem of (petty cash system) maintain a Fund Management

System. If there is any flaw in planning then solve it by

implementing the correction it to all unites of the company.

Mr. Banerjee told that to be agood manager you need to be a good learner of your

surroundings and should consider every detail very carefully. You

need to be loyal towards your company and work. The most

important thing for you is to maintain secrecy.


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At the end he confessed that

he is a proud man for what he had achieved and to him the best

part of the job is, he is an approving authority.

By

Debashis Mondal

Roll No. 14

Bennis.

Dated: 06.09.2009

an interview with mr

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