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An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity. nit 5: Employee and Labor Relations Quality Circle

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Page 1: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An organizational improvement strategy that involves work groups meeting

periodically, usually one hour per week, to discuss ways to improve productivity.

Unit 5: Employee and Labor Relations

Quality Circle

Page 2: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An election that is held to determine whether the workers want to be

represented by a union.

Unit 5: Employee and Labor Relations

Representation election

Page 3: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Allows past employers to share relevant job-related personal information about an

applicant with future employees.

Unit 5: Employee and Labor Relations

Qualified privilege doctrine

Page 4: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An exception to the secondary boycott rule. When a neutral employer performs the work that was performed by the striking

employee, it may be subject to lawful picketing.

Unit 5: Employee and Labor Relations

Ally doctrine

Page 5: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A group of workers that form an appropriate entity for collective bargaining.

Unit 5: Employee and Labor Relations

Bargaining Unit

Page 6: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Disciplinary actions follow an accepted procedure that protects an employee from arbitrary, capricious, and unfair treatment.

Unit 5: Employee and Labor Relations

Due process

Page 7: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Negotiations that result in wage reductions or work rule “give backs.”

Unit 5: Employee and Labor Relations

Concession bargaining

Page 8: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Methods of resolving disagreements without litigation, including negotiation, mediation, biding arbitration, and rent-a-

judge services.

Unit 5: Employee and Labor Relations

Alternative dispute resolution

Page 9: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A union comprised of member who work for the same company or industry regardless

of their particular crafts.

Unit 5: Employee and Labor Relations

Industrial union

Page 10: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

When two people are romantically involved and one partner received preferential

treatment, then other members of the work group who did not get promoted can claim that they were the victims of unlawful sex

discrimination.

Unit 5: Employee and Labor Relations

Indirect sexual harassment

Page 11: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An oral or written promise by an employer to continue the employment relationship

either indefinitely or for a designated time.

Unit 5: Employee and Labor Relations

Implied contract

Page 12: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An agreement that requires an employer to cease doing business with a nonunion

company. These agreement are illegal.

Unit 5: Employee and Labor Relations

Hot cargo clauses

Page 13: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A work-related complaint or formal dispute that is bought to the attention of

management.

Unit 5: Employee and Labor Relations

Grievance

Page 14: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The requirement that both parties meet and make offers and counter proposals in

an effort to reach an agreement.

Unit 5: Employee and Labor Relations

Good-faith bargaining

Page 15: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An alternative work schedule in which employees work fewer days per week by

working more hours on the days they work. The most typical is four 10-hour days,

called the 4/40 plan.

Unit 5: Employee and Labor Relations

Compressed workweek

Page 16: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An NLRB election is barred because the initial year following certification of the

union has not lapsed.

Unit 5: Employee and Labor Relations

Certification bar

Page 17: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A refusal to work by a group of employees.

Unit 5: Employee and Labor Relations

Strike

Page 18: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A means for overcoming a bargaining impasse by referring the labor dispute to

an outside party with agreement beforehand that both sides will accept the

intermediary’s decision.

Unit 5: Employee and Labor Relations

Binding arbitration

Page 19: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A decision-making process that uses two-party bargaining agreement.

Unit 5: Employee and Labor Relations

Bilateral decision making

Page 20: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The range of feasible alternatives on each bargaining issue that both management and union are willing to consider during

negotiations.

Unit 5: Employee and Labor Relations

Bargaining zone

Page 21: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A provision that allows union dues to be paid directly to the union by the company’s payroll office if a member signs an affidavit

agreeing to a payroll deduction.

Unit 5: Employee and Labor Relations

Dues check-off

Page 22: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An illegal strike that is called by a group to protest the results of a certification election

and to force the employer to recognize a union other than the union that won

certification.

Unit 5: Employee and Labor Relations

Certification strike

Page 23: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A union security provision that an employer hire only union members.

Illegal except in the construction industry.

Unit 5: Employee and Labor Relations

Closed shop

Page 24: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The practice that allows employers to hire whomever they want for as long as they

want; either party may terminate the employment relationship at any time.

Unit 5: Employee and Labor Relations

Employment-at-will doctrine

Page 25: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

When an employer, upon learning that the employees have petitioned for a

representation election, consents to an election and agrees to a date.

Unit 5: Employee and Labor Relations

Consent election

Page 26: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A decision constructed by a court that an employee who quit was actually discharged because of intolerable working conditions.

Unit 5: Employee and Labor Relations

Constructive discharge

Page 27: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A union-initiated public boycott of an employer’s goods or services.

Unit 5: Employee and Labor Relations

Consumer picketing

Page 28: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An NLRB election is barred because a valid union contract already exists.

Unit 5: Employee and Labor Relations

Contract bar

Page 29: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A union security provision requiring both union members and nonmembers to pay

dues to the union.

Unit 5: Employee and Labor Relations

Agency Shop

Page 30: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A bargaining strategy in which each party tried to maximize its own outcomes at the

expense of the other party.

Unit 5: Employee and Labor Relations

Distributive bargaining

Page 31: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

When a firm has two separate operations, one union and one nonunion.

Unit 5: Employee and Labor Relations

Double breasting

Page 32: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

When more than one employer negotiates with a single union.

Unit 5: Employee and Labor Relations

Coalition bargaining

Page 33: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A powerful federation of labor that represents about 80 percent of all

unionized workers.

Unit 5: Employee and Labor Relations

American Federation of Labor and Congress of Industrial Organizations (AFL-

CIO)

Page 34: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An informal process of agreement used by the National Labor Relations Board or the Federal Mediation and Conciliation Service

to resolve industrial disputes.

Unit 5: Employee and Labor Relations

Conciliation

Page 35: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A representation election that is directed by the regional director of the NLRB after

determining that employees’ pretension for an election meets the necessary criteria.

Unit 5: Employee and Labor Relations

Directed election

Page 36: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A bargaining strategy in which both parties work together cooperatively to achieve the

best outcome for both.

Unit 5: Employee and Labor Relations

Integrative bargaining

Page 37: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A court order prohibiting a person or group from carrying out a given action, such as a

strike or boycott, that would cause irreparable damage.

Unit 5: Employee and Labor Relations

Injunction

Page 38: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A large number of individuals parading in front of a company to advertise their labor

dispute.

Unit 5: Employee and Labor Relations

Mass picketing

Page 39: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The process of negotiations between an employer and a union regarding wages and

working conditions.

Unit 5: Employee and Labor Relations

Collective bargaining

Page 40: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The application of technology and engineering to human abilities, interest,

and feelings. Sometimes called biotechnology, it considers the mutual adjustment of people and machines in

improving organizational effectiveness.

Unit 5: Employee and Labor Relations

Ergonomics

Page 41: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An NLRB election is barred because a valid election was held during the preceding

twelve months.

Unit 5: Employee and Labor Relations

Election bar

Page 42: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The degree to which a task consists of a whole or complete unit of work as opposed

to a small, specialized, repetitive act.

Unit 5: Employee and Labor Relations

Task identity

Page 43: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Making a job larger by adding more of the same kinds of elements.

Unit 5: Employee and Labor Relations

Job enlargement

Page 44: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Established by Congress through the Wagner Act to protect the right of

employees, employers, unions, and the general public. Conducts representation

elections and resolves unfair labor practices.

Unit 5: Employee and Labor Relations

National Labor Relations Board (NLRB)

Page 45: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Making slanderous or libelous statements about a person that harms the person’s

reputation or professional credibility.

Unit 5: Employee and Labor Relations

Defamation

Page 46: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An election held by the NRLB to determine whether the majority of employees wish to

get rid of a union.

Unit 5: Employee and Labor Relations

Decertification election

Page 47: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An individual who observes an illegal or immoral action and makes the information

public.

Unit 5: Employee and Labor Relations

Whistleblower

Page 48: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A union security provision that all employees must belong to the union. If

new employees are not members, they are required to join, usually within thirty days.

Unit 5: Employee and Labor Relations

Union shop

Page 49: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

A provision granted by Section 14(b) of the Taft Hartley Act that allows states to forbid

union shops, thus making union membership an optional rather than a mandatory requirement to hold a job.

Unit 5: Employee and Labor Relations

Right to work

Page 50: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Federal Anti-Injunction Act. A law passed in 1932 to encourage the formation of

labor unions by neutralizing the differential power between employees and employers.

Unit 5: Employee and Labor Relations

Norris-La Guardia Act

Page 51: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

When a union tries to get union members hired at non-union firms in an effort to

organizing the other employees.

Unit 5: Employee and Labor Relations

Salting

Page 52: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An NLRB election is barred because a prior election petition was withdrawn by the

requesting party within the past six months.

Unit 5: Employee and Labor Relations

Prior petition bar

Page 53: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The degree to which a job allows workers to develop and use their skills and to avoid the monotony of performing the same task

repeatedly.

Unit 5: Employee and Labor Relations

Skill variety

Page 54: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Changing a job to make it significantly different in terms of the amount of variety, autonomy, and responsibility for the job. It

involves a signification change in the content of the job, rather than just making

it more of the same.

Unit 5: Employee and Labor Relations

Job enrichment

Page 55: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The degree to which a task has a significant impact on the organization, the community, or the lives of other people.

Unit 5: Employee and Labor Relations

Task significance

Page 56: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

National Labor Relations Act. A law passed in 1925 to establish the legal right for labor

unions to exist.

Unit 5: Employee and Labor Relations

Wagner Act

Page 57: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

An action by secondary unions in support of a strike by a primary union that needs

help.

Unit 5: Employee and Labor Relations

Sympathy strike

Page 58: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

The right of employees to have union representation at investigatory interviews.

Unit 5: Employee and Labor Relations

Weingarten right

Page 59: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Giving workers greater authority and discretion by allowing them to perform functions previously reserved for higher

level of management.

Unit 5: Employee and Labor Relations

Vertical loading

Page 60: An organizational improvement strategy that involves work groups meeting periodically, usually one hour per week, to discuss ways to improve productivity

Unit 5: Employee and Labor Relations

When employees strike an employer that shares its premises with another employer,

the union’s picket signs must clearly indicate which employer they are striking.

Common situs picketing


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