An Update on Northeast Florida’s Mobility Management System

during the 20th Annual Transportation Disadvantaged

Best Practices & Training Workshop

An Update on Northeast Florida’s Mobility Management System

during the 20th Annual Transportation Disadvantaged

Best Practices & Training Workshop

Helping Northeast Florida’s Veterans

OriginalNortheast Florida Region

OriginalNortheast Florida Region

Duval

Nassau

Baker

Putnam

St Johns

Clay

Growth in Northeast FloridaGrowth in Northeast FloridaThe Northeast Florida Mobility Coalition was formed in the Spring of 2006 to improve the coordination of transportation information, services and resources.

Led by the JTA, the Coalition • Created regional partnerships;• Held several large and small planning meetings;• Developed a Public Transit and Human Services

Transportation Plan;• Identified mobility solutions without regard to

physical, territorial or financial boundaries;• Shared personnel resources; • Applied for regional grant opportunities; and• Invested in region-wide technologies.

Accomplishments Prior to VTCLI

Accomplishments Prior to VTCLI

• Awarded FTA Section 5317 New Freedom grant funds of $60,000 to establish framework and processes for a regional mobility management program.

• Capitalized on FDOT Service Development grant funds of $191,270 to develop a regional scheduling system for Transit and Paratransit operations.

• Shared personnel resources for training, service planning and other administrative functions.

Outlook Changes Due to VTCLI

Outlook Changes Due to VTCLI

The Veteran’s Transportation and Community Living Initiative opened our eyes to:• Lack of available regional transportation

information to veteran service organizations, base support staff, and military families.

• One of the greatest transportation gaps in service for our veterans – Trips to the VA Hospital in Gainesville and Lake City.

• Need to expand the regional vision to include Alachua, Bradford, Columbia, Hamilton, Suwannee River Valley, and Union Counties

The Expanded RegionThe Expanded Region

Naval Station Mayport

Blount Island

Command

Naval Air Station & Hospital

Camp Blandin

g

VA Clinic

National Cemetery

State Veterans’ Nursing Home

VA Hospital

VA Hospital

FL Air National Guard

Communicating With Veterans and Military Support

Organizations

Communicating With Veterans and Military Support

OrganizationsIf you are not currently in the military, married to someone in the military or a veteran, it is difficult to gain access to the decision makers on base. We made progress by:

• Identifying current partners and in-house staff that may have access to decision makers;

• Holding public workshops near bases;

• Inviting local veterans and military support organizations to meetings and enlist their assistance; and

• Communicating with base clergy and the office of Morale, Welfare and Recreation.

Create Mode Use SurveysCreate Mode Use Surveys

To gain a better perspective of the needs of veterans and military families in our area, we begun surveying them with questions that include:• Where do you live? Base Barracks Base family

housing personal home or apartment temporary shelter currently homeless

• Have you experienced any difficulties in obtaining transportation to work medical appointments shopping or recreational activities?

• Have you used public transportation? Transit Paratransit service Car/Van pool or Disabled American Vets van

• If yes, how did you find out about these service?

Additional Survey QuestionsAdditional Survey Questions

To gauge the potential use of electronic devises byour veterans and military families, we included the following questions:• Would you use any of the following modes of

transportation if you had more information about them and the travel was convenient, safe and reliable? Transit (local bus) Paratransit service Car/Van pool Taxi Bike Walk Disabled American Vets van Other mode

• Do you own an internet enabled devise such as a computer tablet or Smart Phone?

• Would you use an interactive telephone system to find transportation information or to book your transportation? Yes No

Next Steps for Northeast Florida

Next Steps for Northeast Florida

• Continue Planning Activities and update the Northeast Florida Coordinated Mobility Plan

• Implement the shared scheduling system• Complete the procurement process for the

components of the VTCLI grant which include:

• Interactive Voice Response (IVR) system

• Comprehensive Website• Mobile Data Terminals (MDTs)

• Design and publish VTCLI educational program materials.

Northeast Florida’s VTCLI Technologies

Northeast Florida’s VTCLI Technologies

Creating a regionalOne-Call/One-Click Transportation

Resource Center

Creating a regionalOne-Call/One-Click Transportation

Resource Center

System Functional DiagramSystem Functional Diagram

Regional Web SiteRegional Web Site

Regional website provides access to :

• Transportation information within and across county lines;

• Identify bus stop level information including accessibility and mode arrival times;

• Book, review and cancel paratransit and flex route trips; and

• Track location of transit vehicles.

This feature enhances current services and reduces number of calls into the call center.

Regional Telephone SystemRegional Telephone System

Part of the Interactive Voice Response (IVR) system to:

• Automate regional and local transportation information;

• Book, review and cancel paratransit and flex route trips; and

• Transfer calls directly to providers across the region.

This feature enhances services and reduces number of calls into the call center. May replace any existing toll free costs to agencies.

Automatic Trip Notification System

Automatic Trip Notification System

Part of the IVR system to:• Call passengers as the vehicle is within 10

minutes of arriving at their booked location and• Make reminder calls passengers a day prior to

their booked trip

This feature will • Enhance services;• Improve on-time performance; • Reduce the number of no-shows; and• Reduce the number of calls into your call center.

It may not replace any current technologies.

Mobile Data TerminalsMobile Data Terminals

Upon the full implementation, CTCs in the region will receive MDTs installed on their vehicles to:

• Send manifests directly to each vehicle;

• Provide turn by turn instructions to each destination; and

• Calculate passenger boardings, vehicle activity, and productivity.

Full Coordination without Full Integration

Full Coordination without Full Integration

Our veterans and military families need access to all transportation options including:• Walking• Biking• Car sharing• Taxi• Inter-City Bus service• Social Service Agencies• Private providers

This can get real expensive and complicated if the same system is shared…

How do Other Industries and Agencies do it?How do Other Industries and Agencies do it?Methods may include:

• Cataloging Information;

• Mapping fixed attributes; or

• Providing interactive, real time trip booking protocols.

Maryland’s TRIP (Transportation Resource Information Point) at mdtrip.org

State of Delaware DARTat dartfirststate.com

State of Delaware DARTat dartfirststate.com

Help is On Its WayHelp is On Its Way

Through the Veteran Transportation and Community Living Initiative, many more One-Call/One-Click Transportation Resource Centers are being developed.

We are not doing it alone.

Technical coordinating groups have been created with the partnerships of experts at FTA, the Veterans Administration, United We Ride, CTAA, APTA and many more.

More information is available at www.fta.dot.gov/veterans

Northeast Florida ContactsNortheast Florida Contacts

Liz PeakRegional and Flexible Services Coordinator

and Project Lead for the Northeast Florida Mobility Management

System(904) 633-8535

lpeak@jtafla.com