analytics strategies: talent management and staff development (269684281)

8/21/2019 Analytics Strategies: Talent Management and Staff Development (269684281)

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Poll #1

•

What are the big questions that we want to

answer in higher education?

! Please register your response at:

polls.olemiss.edu/1

1



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About the University of Mississippi

• Also known as Ole Miss

•

Public university with aliberal arts focus• #13 on the CHE fastest

growing colleges list for2002-12!

43.1% increase over 10 years! Currently @ 20K students

• Provost previously served asDean of Accountancy

4



About Me

5

• At UM for 27 years• CIO for 9 years

• Educational background inmath and computer science

•

A few of my favorite things• Technical work

• Visual and performing arts

• Lots of hobbies and interests• Cooking

• Gardening

• Painting•

Photography

• Biking• Traveling

• SEC Sports



6



“The Era of Datafication”

7

“The big data revolution is

that now we can dosomething with the data.”

Improved statistical andcomputational methods

Creative approaches to visualizing data.

Instant access to data through in-memory computing



Impact to Higher Education

•

New expectations for reportingand analytics

!

Powerful visualizations! Data discovery

! Geospatial capabilities

! Multiple sources merged

!

Results in real time

!

Large datasets• Data to inform planning

!

Course offerings

!

Space management

!

Enrollment

•

Personalized learning

• “Actionable” information

!

Plant maintenance! Student recruitment

!

Self-service dashboards

!

Student success

!

And much more …

•

Data driven decision making• Data capability as a strategic

asset

8



Poll #1 - Results

•

What are the big questions that we want to

answer in higher education?

9



Terms to Know

Concepts Example Tools

•

Predictive modeling

•

Clickstream analysis• Data visualization• Real-time analytics

•

In-memory databases•

Distributed databases

•

Unstructured data•

Text mining

• Data warehouse• Geocoding

•

Intelligence amplification•

Data rich but information poor

• Hadoop

• NoSQL

• Python

•

R

• Splunk

• Storm

•

HANA

•

Tableau

Integration of tools and methods

10



Poll #2 – Analytics Maturity Index

• We have IT professionals whoknow how to support analytics.

• We have an appropriatenumber of data analysts.

• We have businessprofessionals who know howto apply analytics to theirareas.

• We have a culture that acceptsthe use of data to makedecisions.

•

There is effectivecommunication between ourIT and IR departments.

11

Please register your response at:

polls.olemiss.edu/2



12

From “2015 State of the CIO,” January 5, 2015, CIO Magazinehttp://www.cio.com/article/2862760/cio-role/2015-state-of-the-cio.html#slide7



Impact to Our Organizations

•

Infrastructure and Services

•

New Positions and Skills• New Org Structures

! How do IT and IR play together?

! Elimination of information silos

•

Data Awareness Across the Institution! Governance

! Value of data as an institutional asset

! Data expertise in functional areas

13



Poll #2 Results

14



About MeMe and My Family My Work

Executive andLeadership

DevelopmentTo develop trusted leaders whoinspire, challenge, and enableothers to achieve results that

matter.

Leadership TransitionsTop TalentCoaching

MentoringOn-Going Development



Shifting from Producer to Partner

Besides the menu, what’s thedifference between the

experience of ordering lunch

at McDonalds and orderinglunch at Chipotle?

16




Strategic Thinking Shifts

1. Your Value

2. Your Customers

3. Nature of Change

17



Your Value Ask Act

What’s it like being onthe receiving end when

working with you?

How do I differentiate my

work?

Who are my keyconstituents?

! Get feedback about your

reputation and approach withothers.

! Notice what’s working and not

working with another.

! Write a value proposition.! Create an elevator speech.

! Draft a stakeholder analysis.

Your Value





1. Your Value

2. Your Customers

3. Nature of Change

19



Your Value Ask Act

What does the “world”look like from theirpoint of view?

What are they trying to

solve?

How do they view your value?

! Conduct interviews with key

constituents to determinetheir key priorities, their keycustomers, their approach.

! Write their value proposition.

! Articulate your value

proposition and how it helps

solve their challenges.

Your Customers





1. Your Value

2. Your Customers

3. Nature of Change

21



Ask

What can I anticipate as my role evolves?

What will I experience as my role evolves?

How do I help others in this change?

The Nature of Change



A Predictable Pattern




Denial




Resistance




Exploration




Commitment




Denial Commitment

Resistance Exploration




Denial Commitment




Helping Others

Denial! Manage Yourself!

Communicate Vision! Communication Rationale!

Focus on Short-Term Wins



Helping Others

Resistance!

Opportunities to Talk! Listen! “Allow” negative feelings! Model the behavior you want! Consider organizational

roadblocks



Helping Others

Exploration!

Provide direction and specificassignments

!

Coach new skills! Help others own their

situation



Helping Others

Commitment!

Link institutional success toindividual commitment

! Recognize individual and

group progress! Celebrate success



Helping Others

Denial! Manage Yourself!

Communicate Vision! Communication Rationale!

Focus on Short-Term Wins

Commitment! Link institutional success to

individual commitment! Recognize individual and

group progress!

Celebrate Success

Resistance!

Opportunities to Talk! Listen! “Allow” negative feelings! Model the behavior you want! Consider organizational

roadblocks

Exploration!

Provide direction and specificassignments

! Coach new skills! Help others own their

situation





1. Your Value

2. Your Customers

3. Nature of Change

36



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Group Discussion

Where are you on the journey of

using data and analytics on your campus?

What are your biggest barriers?

38



Group Discussion

What are your “customers”

asking for that you are currentlynot able to deliver?

39



Group Discussion

On your campus, have you

merged IR with IT? If so, how hasthe boundaries andresponsibilities been managed?

If not, have you considered this?

40



Group Discussion

As you think about your current

talent, how are you developing your team to “partner” better

with you “customers?”

41



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analytics strategies: talent management and staff development (269684281)

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