analyzing an industry segmentation (bo path 4) customer characteristics : age, gender, income,...

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Analyzing an Industry Segmentation (BO path 4) Customer Characteristics: Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors: 1. leader 2. Challenger 3. Follower 4. Nichers http://www.youtube.com/watch?v=ioVHaAUhgEk Pop Copy = Leader, ‘Bad Service’ segment

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Page 1: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Analyzing an Industry

• Segmentation (BO path 4) Customer Characteristics: • Age, gender, income, level of use• Employee characteristics, (Pop Copy)

• Competitors: 1. leader 2. Challenger 3. Follower 4. Nichers • http://www.youtube.com/watch?v=ioVHaAUhgEk

• Pop Copy = Leader, ‘Bad Service’ segment

Page 2: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

StrategyA View from the Top

Chapter 4: Analyzing an Industry

John ShonkBob Odgers

Donald Ewalt

Page 3: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

What is Industry?Products

> function> technology

CustomersGeographyStages in production-distribution

pipelineMarkets served

Page 4: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Porter’s Five Forces Model

1. Threat of new entrants2. Bargaining power of customers3. Bargaining power of suppliers4. Threat of substitute products or

services5. Jockeying among current rivals

Page 5: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Threat of EntryEconomies of scaleProduct differentiationCapital requirementsCost disadvantages that are

independent of sizeAccess to distribution channelsGovernment regulations

Page 6: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Bargaining Power of Customers

Few customers and/or buy in large volume

Product is relatively undifferentiated, making it easy to switch other suppliers

Buyers’ purchases represent a sizable portion of the sellers’ total revenues

Buyers can integrate backward

Page 7: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Bargaining Power of Suppliers

Only a few dominant and are more concentrated than the industry they serve

Component supplied is differentiated, making switching among suppliers difficult

Few substitutesSuppliers can integrate forwardIndustry generates a small

portion of the suppliers’ revenue base

Page 8: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Threat of Substitute Products or Services

Show improvements in price performance relative to the industry average

Produced by companies with deep pockets

Page 9: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Jockeying among Current Rivals

Competitors are numerous and relatively equal in size and power

Industry growth is slow and the competitive battle is more about existing customers than creating new customers

Fixed costs are high or the product or service is perishable

Capacity increases are secured in large increments

Exit barriers are high

Page 10: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

*Influence of Complementary Products

Alignment with complementorsNew technologies or approaches

can upset the existing order

Page 11: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Analyzing an Industry

• Segmentation (BO path 4) Customer Characteristics: • Age, gender, income, level of use• Employee characteristics, (Pop Copy)

• Competitors: 1. leader 2. Challenger 3. Follower 4. Nichers • http://www.youtube.com/watch?v=ioVHaAUhgEk

• Pop Copy = Leader, ‘Bad Service’ segment

Page 12: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Analyzing Products/Market

• “Research used to assist in predicting the direction of the markets based on technical data” 1. Market size (current and future)

2. Market growth rate

3. Market profitability

4. Industry cost structure

5. Distribution channels

7. Market trends

8. Technology changes

Page 13: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Analyzing Products/Market

• Example: Venezuela, oil Market. Avoidable?http://www.washingtontimes.com/news/2009/may/12/nationalization-continuing/

Page 14: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Four Trajectories of Change

•Radical- threatened with both obsolescence at the same time…. Ex. Airline industries•Progressive- not threatened with either obsolescence… Ex. Long-haul trucking •Creative- core assets are threatened, but core activities retain value… Ex. Movie studios•Intermediating- core assets retain value, but core activities are threatened… Ex. Museums

Page 15: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Structure, Concentration, and

Product DifferentiationStructure- Vertical integration,

horizontal integration, or both?Concentration- Market share and unit

costs are inversely related, and the “Rule of Three and Four.”

Differentiation- Mature markets sometimes become less concentrated.

Page 16: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

Product Life CycleIntroductory Growth Maturity Decline

Competition is unsure of targets

Less uncertain No sales growth

Unattractive

Potential customers are unfamiliar

More intense competition

Most competitively stable

Good strategies can produce

Large amount of experimentation

Usually most rivals

Product development and give a spark

Page 17: Analyzing an Industry Segmentation (BO path 4)  Customer Characteristics : Age, gender, income, level of use Employee characteristics, (Pop Copy) Competitors:

New PatternsFighting for the right

convergence… HD TV's and Cell Phones

Industry evolution… Three phases

The lines are getting blurredChanging with experience