andrea west resume 2015
TRANSCRIPT
Andrea L. West, CCTS607 Kenilworth Avenue, Cherry Hill, NJ 08002
Home: (856) [email protected]
AREAS OF EXPERTISE
Projects Client Relationship Management Compliance (AML, BSA, OFAC) Trade Management Debt Service
Training Wealth Systems Trust Operation Systems Procedure Writing and
Implementation
PROFESSIONAL EXPERIENCE
TD Wealth - TD Bank, National AssociationVice President/Trust Advisor January 2015 –
PresentAssistant Vice President/Trust Advisor July 2011 – December 2014
Project Management
o Monthly Revenue Project – Provide a review of all Corporate Trust monthly figures to management and present strategic plans to raise revenue and retain existing clientele.
o Fee Project for Trustee and Paying Agent – Led initiative to determine fee increases and provide notification to clientele of increases. Managed process to insure all fee increases were completed and all clientele were notified of changes to their accounts.
o Distribution Project- Ensure proper compliance, risk controls, and accurate disbursement of large dollars to clientele and vendors.
o Paying Agent Project- Monitor and update Trust Advisor assignment for all clientele and accounts across multiple systems.
o High Net Worth Disbursement Project-Manage disbursements in accordance with Dodd-Frank International Wire regulations.
o Enhanced Electronic Forms Project- Implementation of new account paperwork process designed to increase efficiency and decrease paper waste.
Sales Manage over 800 client accounts through daily client interaction, trade management
(mutual funds, fixed income, State and Local Government Securities, money market accounts), requisition processing, and safekeeping of Sundry Assets.
Manage new account requests, Customer Identification Profile (CIP), Office of Foreign Asset Control (OFAC), Bank Secrecy Act (BSA), and Know Your Customer (KYC).
Review and provide feedback on Trust Documents. Training
o Member of the Training Committee which is responsible for training sessions on a variety of topics, including current technology.
o Mentored and trained eight Client Services Associates, including one direct report.
Management Reporting Anti-Money Laundering (AML), Compliance, and Risk Management Best Practices Committee Chair Wealth Disbursement Committee, Subscription Escrow Testing, Account Acceptance
Committee Department Liaison for Wealth Systems (FIS, Fidelity, LexisNexis, Joshua, eTreasury,
Tran*Star) Policy and Procedure writing and implementation – Member of the TD Wealth Policy and
Procedure Committee
Corporate Trust Account Administrator 2006 – 2003Corporate Trust Operations Assistant 2003 – 2006
Process Debt Service payments Daily Requisition Processing OFAC Screening BSA implementation Compliance and Risk Management Tickler Letters and Compliance Office Reports Review and Reporting
Micro Integration Service, Inc. Medford, NJ 1999 – 2003Graphic Design/Web Page Design
EDUCATION AND CERTIFICATION
James Madison University, Harrisonburg, VA 2003Bachelor of Arts, English
Certified Corporate Trust SpecialistCertified since February 2007
PROFESSIONAL AWARDS
2005 WOW Awards recipient2010 Quarterly WOW Star recipient2014 Quarterly WOW Star recipient, two time award winner2014 CEO WOW! Leadership Award recipient
OTHER EXPERIENCE
CMTC-OVM US Organization (cmtcovm-us.org)Board Member, Fundraising Chair
