Andrew Chong

1650 Jackson St. 305 | San Francisco, CA 94109 | 310 351 9646 | drew.chong@outlook.com |

https://www.linkedin.com/in/drewchong

Technology Manager

PROJECT MANGER | ENTERPRISE IMPLEMENTATIONS | BUSINESS ANALYSIS | SUPPORT

Experienced manager offering 15 years of success leading all phases of diverse technology projects: I am an experienced technology manager leading all phases of diverse technology projects in the financial services industry. My diverse background includes technology infrastructure, application support, operational and office build outs, and marketing and deployment of new technologies to better serve the business, along with a strong business analyst skills with major stakeholders. I have a proven record of exceptional project management skills coupled with the demonstrated ability to build and manage collaborative relationships with external clients and colleagues across the organization. I have a passion for developing and leading strong technical teams that creates innovative cost effective solutions to business challenges.

Skills Summary

Project Management:

Systems Support

Software Deployment

Network Design

Systems Engineering System Migrations/Integrations Testing/QA/Rollout/Support

Vendor Management

Business Continuity Planning

Technical Skills:

Microsoft Windows (XP, 7, 2003, 2008, 2014) & Office (All Versions)

Server Management

Bloomberg

Reuters Eikon & T1

Microsoft CRM Cisco IPT

Mobile

Video Conferencing and Telepresence

Value-Added Leadership:

Cross-Functional Expertise between multiple systems and clients

Team Building

Business Analyst

Client Relations & Presentations

Business & IT Planning

Understanding time sensitivity for financial systems and other highly regulated industries.

Career Progression

Goldman Sachs & Co. 2004 to 2015 PROJECT MANAGER – VICE PRESIDENT (2011-2015) (San Francisco, CA)

Established technology roadmap, directed 4-member team, and represented IT department to business heads. Directed in day-to-day support to Trading, Investment Management, Research, Services, and Wealth Management divisions.

Provided technology guidance to business on latest trends in technology such technology security, video and remote conferences and other audio visual needs, and mobile technology.

Subject matter expert on engineering and support to local and regional technology team, mentoring support staff on best practices such as mobile, OS, applications, and management of personnel.

Headed technology management for Philadelphia, Boston, Dallas, and Calgary (Canada). Conducted regular meetings with remote business heads to ensure their needs are being addressed.

Ensured full health and functionality of critical IT infrastructure, systems, applications, and devices in a high-stakes 24/7/365 environment; delivered IT leadership for 3 office buildings, and 1 exchange locations, with 400 internal employees, including oversight of 500+ hardware units.

Managed the installation and migration of new OS from end-of-life Windows XP to Windows 7, and Office 2007 to Office 2010. Managed group to provide Day 1 troubleshooting and migration for 400 internal employees.

Planned the execution and training of 160 internal users to Microsoft CRM. Identified needs, with special needs addressed to concerned and hesitate stakeholders.

Organized business continuity plans (BCP) for the San Francisco, Menlo Park, and Seattle offices and worked with business heads to determine best use of applications, voice, and mobile technologies during crisis events for Wealth management, Investment Banking and trading divisions. During position in San Francisco, BCP was implemented twice successfully.

Designed and implemented solutions to improve performance, efficiency, and capability, presiding over IT systems and processes across the 600-employee San Francisco/Seattle and Menlo Park campuses.

Engaged senior executives across multiple divisions to define business needs, developed IT strategy and implementation plan, and aligned IT initiatives with broader goals of growth, profitability, and risk tolerance.

Lead virtual team covering North and South America (excluding New York Campus) for automated health checks on technology, including thick clients, IPT, servers, traditional desktops which covered over 12,000 devices so that defective or unresponsive devices can be identified before start of business day. Lead team members from Washington DC, Sao Paulo Brazil, and Salt Lake City.

Team leader of e-waste and asset management for the Americas Campuses (excluding New York Campus). Organized and instructed on collection of asset information for disposal and yearly asset checks on all technology devices. Worked with leaders in New York Campus to create, and implement policy on Firm assets.

TECHNOLOGY ANALAYST (2004-2011) (Los Angeles, CA)

Led execution of 700 position me into new floors. Planned pre-discovery, action-items, move of Data, Voice, Infrastructure, and post migration support.

Planned the migration of 160 users from thick client computing to Citrix virtualization. Directed team of engineers in New York and India to identify beta users, and resolve day one issues and day two optimizations.

Conducted the implementation and planning of San Francisco and Los Angeles lower voltage patching, including switch/router connections and redundancies from old Cisco 5700 series to Cisco 6700 series.

Worked to deploy CRM solutions all Goldman Sachs offices in the Americas, Europe/Middle East. Particular focus was on deployment, contingency, and client training and support on day one.

Responsible for the implementation and administration of local deployment of Active directory, Windows 2000/2003 Servers, NetApp, Altiris operating system deployment solution, and Marimba application distribution system.

Launchpad Communications (Marina Del Rey CA), 2000 to 2002 TECHNOLOGY MANAGER (2000-2002)

Built infrastructure, including Exchange, File, Printer servers and low voltage cabling for new up-and-coming business. Installed over 400 stations with workstations, and voice

Provided day-to-day maintenance for call center with 180 stations.

Interests and Causes

Free Arts for Abused Children (Los Angeles, CA), Volunteer Captain, 2007 to 2011 Free Arts for Abused Children is dedicated to delivering volunteer-driven creative arts programs to children throughout greater Los Angeles County who are living in emergency or transitional homeless shelters, domestic violence shelters, or affordable housing communities, or who frequent community and family resource centers.

Education & Credentials

Bachelor of Arts History University of California, Los Angeles (Los Angeles, CA), 2002

1650 Jackson St. 305 | San Francisco, CA 94109 | 310 351 9646